Contact Sport Clips Haircuts Check In Support

This app is a good idea, but has a major flaw. Today I checked in at 3:20 PM with a wait time is 45 minutes for my stylist. I went and confirmed that I was checked in and waiting for my stylist to be done. It said I hadOne minute but after waiting several minutes it bumped me up to 30 minute wait! That is simply not acceptable. You can’t have an app that lets you check in for a certain time. And then put someone else in front else that person and push their wait time back so far. There is a reason that people use the app to check And that reason is to skip going all the way to the store to check in and then have to come back again later. It was very annoying as I don’t have much time during the week to get a haircut. Please fix this!

I’m a dad with 3 boys and the app goes nuts and will not function when trying to check in 4 people at once. It just repeatedly asks me if I’m ok with a wait time that is one minute different over and over and won’t complete check in. I can only check in myself when I remove all other guests and start over. Then calling the store they cannot check in anyone else until we physically arrive and when I finally arrive they have to check in my sons manually and after everyone else 30 min later than my scheduled time. I understand I’m not the normal single person checking in but this system is completely useless for me. I’m going to look elsewhere if not resolved at my next visit.

I don't know if it's just this particular store, or the app, but the wait times are ALWAYS WRONG! They will give away your time slot in a heartbeat. I received a text stating I was next in line. I walk into the store three minutes later, I'm now 2nd in line with at least an extra 15 minute wait. The last time I had an actual appointment, my stylist finished her previous cut five minutes early, so she took on another 30-minute haircut before getting to me. I walked in to her seating another customer. It may not sound like much, but it's annoying to try to plan your day around things like this. If you have all day to sit around, at least you'll get a decent hair cut. If you want to plan in advance, call someone else.