Imprivata ID Reviews

by 4drp

I second the approve dent problem on iOS 13. Not only does it not work with the watch, the phone itself of course needs to be unlocked to get the approve / deny choice. This adds a significant amount of time to my day , especially covering for multiple doctors.

The low power Bluetooth dongle almost never works as well now, which I know is an also an Imprivata desktop issue, but it makes the loss of approve/deny on watch or lock screen even more annoying.

Reviews are pretty worthless here since at least for e-prescribing users aren’t choosing this platform in most cases, but we can complain to IT and encourage them to find a better vendor, so please fix this.

by IAliceRyan

This thing is turning into a pain in the neck. The push notification pops up for about 2 seconds WITHOUT A SOUND, then I spend 5-10 mins trying to figure out which password it wants in less than 30 seconds, starting the process over multiple times, rebooting ImprivataID — and what’s the deal with not functioning at all unless ALL my other apps are closed?! I hate it so far :(

by Courtney122@

It was working fine for me but then I got a new phone (same number) and it stopped working. It keeps telling me I have to re enroll, but there’s no where that I can find to re enroll. Way too many steps and complications just to do something so simple as checking my pay stub at home

by Spengelerfla

I’ve had to bug my ops supervisor 3 times to re-enroll. Problems can’t be fixed remotely. I have to make a little meeting to fix a problem created by ImprivataID. They say the new update fixes it. We’ll see but I doubt it.
If you are a health system thinking of using Imprivata, don’t. If you up for renewal, don’t.

by JesterMD

I bought an Apple Watch two years ago for the sole purpose of using it for two factor authorization for narcotic e-prescribing. With iOS 13, you cannot use Apple Watch to approve or deny such. You only get an option to dismiss. Now, I have to dig my phone out of my pocket in front of patients to approve an Rx I just signed. I can’t leave my phone on my office desk anymore. Please update and fix this, Imprivata.

by Wmschez

I just used ImprivataID for once to get into Citrix. To resume my experience the IT agent was helping me could see what I have in my phone. My apps now are working improperly and can’t use Facetime. Be aware! Don’t install it, this is a PRIVACY VIOLATION! I just hope Apple Team take care of this issue!!!

by Scuba Girl OK

Beware when you change or update your phone it will fail. This is the second time that it’s failed at a hospital after I reinstalled it and got it to work again. And if you work at multiple hospitals that all use Imprivata, it will fail at each hospital, multiple time!!! this is a horrible bug that needs to get worked out. I’m wasting time waiting for IT services to call me back!

by Cjrivera

I agree with the other reviewers who have discussed the one useful aspect of ImprivataID (the ability to use the Apple Watch to confirm controlled eRxs instead of having to use your phone) has been removed after upgrading to iOS 13. You would think that the main use of ImprivataID would have been tested prior to the release of iOS 13. As it is taking so long for a remedy, I am planning on discussing this with the IT department of our admittedly large hospital system and investigate other similar apps, but that actually work.

by Mjackura

The total amount of time wasted trying to log in to do anything with my work with ImprivataID is ridiculous. Even just trying to check my paycheck from home is a nightmare. ImprivataID worked maybe 3 times. Had trouble with my phone so had to trade it in and now but doesn’t work at all with this IPhone 7. The alerts NEVER appear, and even when I manually punch in the codes, it kicks me out and says I have the wrong log information. Absolutely terrible

by Galen Manning

ImprivataID was working nice until the 7.8.1 version. Now I get a message on the desktop saying I did not enable push notifications and to type PUSH o enable them, but nothing happens. Also, this version seems to have broken the Apple Watch connection. I can not find ImprivataID any more and do not get push notifications on the watch either. Hopefully this will get corrected or instructions for what I need to do will become obvious.

by Kurt Truk

After upgrading iPhone to iOS 13 ImprivataID no longer functions properly. Notification that would allow me to log in with long tap and approval is not received. I am forced to type in a key manually. Lame.

by Pamcip08

Just bought an Apple Watch to avoid the need to take my phone in the exam rooms. I ask my patients to put their phones away, so I did too…or so I thought. ImprivataID is not compatible with the Apple Watch. Very disappointed and dissatisfied. When is the company going to update their app to assist the need of doctors?

by Ars405

iOS 13 broke the ability to approve requests on Apple Watch. I was living in the future when I discreetly approved requests in front of my patients, now I look like I’m checking my phone and not paying attention to them. Please fix.

by Ljihle

It’s a requirement for electronic prescribing in my large medical group. When it works, it’s good. But twice I have been disenrolled for no discernible reason. It takes a few hours to reenroll, including visiting a notary for identity proofing. Then 5 days for completion of enrollment on the vendor side. Maddening.

by KathrenGaming

New update for watch and or phone have rendered the functionality on my watch useless. No way to add app back on. You NEED to address this ASAP and keep up with Apple so when they do updates your product works.

Update - reboot phone and watch. All good now!

by Kidd83003

Yesterday able to use with Apple Watch. I did the update last night. Today unable to use with watch. Please update ImprivataID .

Now it is working again!

by MarcusMiranda50

ImprivataID works great for me but if you have a bad internet connection obviously it’s not going to help. I also get the watch push notifications everytime 👌🏻

by Dean2C

iOS 13 notifications are fixed in version 6.3.1.x - you can again long-press the notification from the lock screen of your phone to approve/deny the token request. Actionable notifications again appear on the Apple Watch too. Thanks to Imprivata for getting this fix in place.

by Cindyjm

As a hospital system we just started using this version of Imprivata for providers to authenticate for narcotic prescriptions and it has been nothing but great and very easy for our providers.

by Docwhocares

It’s quick and easy for my workflow, and I use ImprivataID specifically from home. Bluetooth feature really helps without actually getting my phone out

by Dr David W

The iOS 13 update seems to have broken the Apple Watch functionality of Imprivata. No updates in 7 months? Come on, guys! You can’t get the Apple Watch working normally again with your app? That’s part of what made it so great!!! Please fix this, and I’ll change my rating.

by Rsg1985

Since iOS 13, no longer able to approve meds on watch, now requiring you to have your phone and actually sign in each time... greatly slowing down daily workflow. The watch just shows “dismiss” so you can’t approve even if you wanted to. Please fix quickly!

by Kenzi Jo

Ever since the new iPhone update it will not work with it! I check my work email and such everyday at home and at work and it’s quite bothersome that I can’t check it at home! Please do something about this!

by Drrjv

Two big issues with ImprivataID.

First, Apple Watch no longer allows Rx approvals. It only shows a “dismiss“ button.

Secondly, when using Epic, ImprivataID requires re-entry of the Epic password for each prescription even though one is already signed in. This is redundant, onerous and a complete time waster.

The company needs to improve the user experience and help prevent rather than cause physician burnout.

PS: Would be nice to see a developer response to all the complaints. Says a lot about the company!