Contact Imprivata ID Support
Company Name: Imprivata, Inc.
About: Imprivata helps health organizations secure their networks, and provides single sign-on solutions
for health information access.
Headquarters: Lexington, Massachusetts, United States.
Imprivata ID Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with Imprivata ID. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Imprivata ID. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Imprivata, Inc.
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Read 3 Customer Service Reviews 😭😔💔
Approve/Deny Broken
by 4drp
I second the approve dent problem on iOS 13. Not only does it not work with the watch, the phone itself of course needs to be unlocked to get the approve / deny choice. This adds a significant amount of time to my day , especially covering for multiple doctors.
The low power Bluetooth dongle almost never works as well now, which I know is an also an Imprivata desktop issue, but it makes the loss of approve/deny on watch or lock screen even more annoying.
Reviews are pretty worthless here since at least for e-prescribing users aren’t choosing this platform in most cases, but we can complain to IT and encourage them to find a better vendor, so please fix this.
iOS 13 broke Apple Watch usefulness
by Cjrivera
I agree with the other reviewers who have discussed the one useful aspect of this app (the ability to use the Apple Watch to confirm controlled eRxs instead of having to use your phone) has been removed after upgrading to iOS 13. You would think that the main use of this app would have been tested prior to the release of iOS 13. As it is taking so long for a remedy, I am planning on discussing this with the IT department of our admittedly large hospital system and investigate other similar apps, but that actually work.
Was good until version 7.8.1
by Galen Manning
The app was working nice until the 7.8.1 version. Now I get a message on the desktop saying I did not enable push notifications and to type PUSH o enable them, but nothing happens. Also, this version seems to have broken the Apple Watch connection. I can not find the app any more and do not get push notifications on the watch either. Hopefully this will get corrected or instructions for what I need to do will become obvious.
Have a Problem with Imprivata ID? Report Issue
Why should I report an Issue with Imprivata ID?
- Pulling issues faced by users like you is a good way to draw attention of Imprivata ID to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Imprivata ID customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Imprivata ID.
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