Imprivata ID is a secure authentication application that helps improve clinical
workflows for medical professionals for electronic prescribing of controlled
substances (EPCS), remote network access, and others. For EPCS, Imprivata ID
Listed below are our top recommendations on how to get in contact with Imprivata ID. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Imprivata ID. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Imprivata, Inc.
I second the approve dent problem on iOS 13. Not only does it not work with the watch, the phone itself of course needs to be unlocked to get the approve / deny choice. This adds a significant amount of time to my day , especially covering for multiple doctors. The low power Bluetooth dongle almost never works as well now, which I know is an also an Imprivata desktop issue, but it makes the loss of approve/deny on watch or lock screen even more annoying. Reviews are pretty worthless here since at least for e-prescribing users aren’t choosing this platform in most cases, but we can complain to IT and encourage them to find a better vendor, so please fix this.
I agree with the other reviewers who have discussed the one useful aspect of this app (the ability to use the Apple Watch to confirm controlled eRxs instead of having to use your phone) has been removed after upgrading to iOS 13. You would think that the main use of this app would have been tested prior to the release of iOS 13. As it is taking so long for a remedy, I am planning on discussing this with the IT department of our admittedly large hospital system and investigate other similar apps, but that actually work.
The total amount of time wasted trying to log in to do anything with my work with this app is ridiculous. Even just trying to check my paycheck from home is a nightmare. The app worked maybe 3 times. Had trouble with my phone so had to trade it in and now but doesn’t work at all with this IPhone 7. The alerts NEVER appear, and even when I manually punch in the codes, it kicks me out and says I have the wrong log information. Absolutely terrible
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