Imprivata ID app not working? crashes or has problems?

Imprivata ID Status

Last Updated on 2026-04-13 by Imprivata, Inc.

I have a problem with Imprivata ID

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5 User reports:
App has problems

User reports 5

5 Problems reported in the last 24 hours

Most reported problems

Connection

33.3%

16.7%

Not working

16.7%

Screen

16.7%

Summary of Imprivata ID Problems 🔥

- Approve/deny choice not available on lock screen or watch

- Low power Bluetooth dongle almost never works

- Takes a long time to find a remedy

📋 1 Reported Issues:

Tom Hoffman 2022-03-23

The Imprivata ID app seems to be missing from the Apple App Store as of 3/23/22.

Showing 1-1 of 1 reported issues:

Have a Problem with Imprivata ID? Report Issue

Common Imprivata ID Problems & Solutions. Troubleshooting Guide

Table of Contents:

Imprivata ID iPhone Issues and Solutions

Imprivata ID iOS app crashes, not working, errors
Imprivata ID iOS app network issues
Imprivata ID on iOS has black/white screen

Imprivata ID Android App Issues and Solutions

Imprivata ID has errors/crashing/not working
Imprivata ID server network connectivity issues
Imprivata ID has black screen

⚠️ Troubleshoot | Fix Now in One Click

Imprivata ID iPhone Issues and Solutions

How to fix Imprivata ID app crashes or not working on Iphone (iOS):

Close and restart the Imprivata ID app on iPhone
Update Imprivata ID app to the Latest Version for iOS
Uninstall and reinstall Imprivata ID iPhone app
Update your iPhone to the latest iOS version

Fix Imprivata ID on iPhone unable to connect to server/internet connection issues::

To resolve Imprivata ID network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

Imprivata ID Android App Issues and Solutions

Fix Imprivata ID not working on Android, crashes, errors or is unresponsive:

Force Stop the Imprivata ID App
1. On android, goto Settings » Imprivata ID » click [Force Stop]

Update Imprivata ID to the latest version on PlayStore

Clear Imprivata ID App Cache and Data:
1. On android, goto Settings » Apps » Imprivata ID » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Imprivata ID.

Fix Imprivata ID unable to contact server/ Imprivata ID internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click Imprivata ID » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Imprivata ID » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Imprivata ID

Contact Support

Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit Imprivata ID Website

Privacy Policy: https://www.imprivata.com/privacy-policy

Developer: Imprivata, Inc

‼️ Outages Happening Right Now

Mar 28, 2026, 03:39 PM
a Windows user from Simpsonville, United States reported problems with Imprivata ID : Connection
Mar 22, 2026, 06:41 PM
a Mac user from Randolph, United States reported problems with Imprivata ID : Login
Mar 20, 2026, 11:10 AM
a Mac user from Randolph Center, United States reported problems with Imprivata ID : Screen
Nov 06, 2025, 11:42 AM
a Windows user from Ipswich, United States reported problems with Imprivata ID : Connection
Aug 26, 2025, 04:51 PM
a Windows user from Toledo, United States reported problems with Imprivata ID : Not working
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