Eaze: Cannabis Delivery Reviews

by EsqBluejay

Overall a bad experience but I’m giving it one star because there have been many times when the estimated time of arrival is false and it takes longer than expected and you don’t get any updates through text or Eaze . You can only buy through website and the website rubber bands randomly and at times products will be unavailable just a few seconds after selecting them. The drivers have always been really nice, I don’t think it’s their fault the technologies used to run Eaze and the website are outdated. For product selection there are times when you can’t really find what you want because it seems like they aren’t replenishing product as actively as they should. So if you have a favorite brand to go to don’t expect to find consistently, expect to have to browse around to find something you might like. I have never tried to return a product but they are good about giving supplemental credit when they lag too much, at least when my wait time ended up being 3-4 hours they added credit to my account. But other times I’ve just been patient rather contacting customer service. Sometimes it’s worth it to just order when there’s discounts on products, I’ll just swallow my pride and order because not all delivery services have day to day discounts that are beneficial to avoiding paying the heavy taxes related to recreational cannabis.

by HardstyleDUDE$

Tried using Eaze to find specific products but it only had products you never heard of. Maybe 5 options to chose from per category. So let’s say the categories are flower, concentrates, edibles, etc. Each category only a few options and I couldn’t find product reviews, so it felt like you had to trust your gut on some brand you’ve never heard of. The only product I recognized were kiva bars. Perhaps product availability varies on your location?? I was disappointed I couldn’t find anything I was down to order for the reason that I didn’t feel comfortable trying unfamiliar brands when I wanted a specific few brands to begin with.

by Yyttuu

terrible experience: slow delivery, dry buds, friendly driver,$50 forced minimums before high fees and taxes round your order up to $70-80+: 2 hour wait window in the heart of anaheim, you can order pizza four times and have it delivered faster than you can get products from this service. I got in touch with customer support about why it’s taking so long he said the driver had to go pick up the stuff from the shop 🤯. at that point I felt for the price and time I should have just gone myself instead of using a middleman. they don’t have any of the weed you see online in stock they go buy it from the shops when you purchase. if you’re not disabled and can just go to the shop yourself it would be plenty cheaper than paying for this service. just ask a friend to get you some when they go if you don’t have a car/ use uber. i ordered from the humboldt farm brand it was insanley dry both strains. i signed up years ago bc a friend asked so he could get some type of referral i never actually used this service before now, my referral had already expired so I had to pay full price to learn this lesson

by Tmag415

Just terrible. First off you’re gonna have to put up with ridiculous weight times. Then you pay top price for flower that you can’t see or smell, and when received if you have any problems there’s nothing you can do. I bought a quarter ounce (7 grams)And when I weighed it on my scale it was 6.2 g. When I reached out to customer service about it they said that the cannabis dried in the container… I’ve been working with cannabis for over a decade and I can guarantee you that there is no way 7 g of dried flower would dry up another .8 of a gram.
Terrible experience just go to a dispensary in person

by Noeliosis

I got on board the minute this service became available. It was very quick, at first, but the technology was NOT built to scale.

I’ve run the gamut of issues after it gained popularity:
- slow loading
- glitchy interface (has been improved slightly)
- major delays in delivery (great at notifying but delays of 3+ hours)
- Then cancellation after delays (now at 50%)
- non-cash payment issues (the bank account was a nice touch tho)
- no real time tracking

What is great:
-The selection
-The drivers

Main issue is that they sell the tech to dispensaries and handle the support they have no promises if a dispensary will actually deliver the order or delay it.

If it is a volume issue and are not willing to invest in their own drivers, then I would highly recommend moving away from the on demand model and that of a scheduled model so then you don’t run into delays (80% of the time) and cancellations (50% of the time) and you set the expectations so then you don’t wind up with people like me disappointed on how frequently this happens. Going to go try Weedmaps. Adios!

by Floof Toob

Stoners made Eaze. It doesn’t take credit cards, only debit. And it thinks my debit card is a credit card for some reason. Super annoying. Shut up and take my money!!! Eaze has other problems as well. They’ll have a useless popup that covers the whole screen suddenly. We don’t need them to try to control everything. It makes the whole experience of ordering from then aggravating. I’ve literally never not been frustrated with Eaze. It’s consistently annoying. Suddenly it just won’t let you click “check out” until you delete something out of the cart then add it back. Basically, nothing about this app is easy. Someone needs to make a competing better app.

by Mrs.oflaherty

I placed my order at 7:20 eta 8:15-8:40 waited 8:15 rolls around no update still preparing my order, 8:40 comes and goes same thing. Contact customer service no response, finally my order is updated, 9:05-9:15 again 9:15 comes and goes no updates no delivery.. driver Kevin finally gets here and credit card machine is not working after wait for two hours I went to the atm and came back to no Kevin no weed and no time to reorder as they had closed there orders for the night! Not cool at all Kevin and this app and Brandon the customer service person who did nothing to help at all thank god for organic oc he could tell I was about to cry and took my order for me even though it was past the time

by Gekavrka

Driver was unprofessional. I was waiting for my delivery since 08:00 pm, driver came to my door 10:00 pm, when finally driver was here, he call me and hang up, I need to call him tree times for he can answering the phone call, so I told him “I’ll be outside in two minutes”, when I open the door I saw the car getting out, Grey Toyota Prius, he didn’t answer my phone calls no more, Cancel my order and now it’s 10:00 pm, I ask for this app delivery almost every week, 2-3 times in a month, this driver is ridiculous, I’ll NEVER Order on this app again and I’ll leave a very bad review on website, very unprofessional this driver, stop hiring people like this, the products and prices are so good but I’ll need not ordering anymore.

by Nullifyingdweeb

TAXES AND FEES - THAT’S WHAT THEY DO NOT TELL YOU.

FREE DELIVERY (HOW THEY GET YOU) IS A FRAUD BECAUSE YOU END UP PAYING A QUARTER THE FULL PRICE IN TAXES.

MY ORDER (before abruptly cancelling and my writing this rightfully justified scathing review): 2 pax pods for $29... at checkout it was $80 because they added taxes and fees...fees...really? FEES?

Lemme tell you, the clientele for Eaze is most likely white and middle class so I don’t care if my review is buried under all the sheep that can afford to waste their money instead of just going to a local dispensary (shout out to the Indigenous-owned dispensaries especially where taxes don’t exist).

And you wonder why the black market still exists?? PEOPLE ARE POOR YOU FAT CAT PIGS. MOST PEOPLE IN CA DON’T WANNA PAY $25 for a joint. What did you expect? Are you delusional? Good luck fighting the black market. God forbid you all (in charge) get COVID-19 and rot in agony... but at least you will have your high class rodeo drive weed to get you through it.

Godspeed 👍

P.S Save the « I’m sorry how you feel how can we make this better blah blah blah » I’m not that gullible.

by Coreyh94

When I started using this app it was great. Big selection, decent prices, quick delivery with great communication. Now though, selection has dwindled down to a couple pre rolls, umpteen different vapes, and more lotions/bath products than anything else. It’s not even worth going to the website anymore. They gave me $20 credit for my birthday which was cool, but there’s literally nothing I want to buy. Not only that, they’ve raised the “service fee” and delivery fee so much the $20 pretty much just cover that. It’s like they got big and said “f the customer.” I’d try any other delivery service, leave this app at the very bottom of the list.

by Lmontgom

Horrible customer service. I asked two separate employees (one in a chat, one in an email) when a certain product line would be available again for delivery, and neither individual had any idea when that would happen, even saying there was no way for them to know that information. How does a company not know when inventory will be restocked? That’s pretty much a basic in retail. One of the employees even ended a chat session before I was done with my inquiry because I didn’t respond quickly enough. this app is a great concept with really bad customer service.

by MacabreMoose

Love the service, they randomly give you credits and delivery is great. Eaze however needs a lot of work, even the mobile website needs work. This is sad considering it’s Bay Area based i think?? Get some tech people to fix it pls!! I wish there was a simple search bar. I’m just trying to order the same thing I did a few weeks ago. I can view my old orders but I can’t select the stuff that I purchased and I can’t find it thru the website or mobile app either! Eaze constantly just goes blank or doesn’t load everything to be viewed correctly. Please fixit. Love your service tho muah😘

by Thechrisnam19

I've been using this app since it first came out and it was amazing back in the day with all the great deals weekly and delivery coming on time. Now it seems like the quality just keeps going down with delivery times getting pushed back 2 or 3 times like if I order at 2 it will come at 6 or 7 and no more really good deals anymore. Customer service was great to me tho because every time this app failed in getting my meds on time or if they had to cancel they would give me some 25$ credit or so which helps.
I'm hearing it probably gonna be closed down soon though because of all its problems so I recommend not to use it

by Thurman!

Not only is it overpriced but I waited for an order for like 45 min, was alerted that the driver was on the way and few min later I was alerted the order was arriving only to go out and wait for 10 min, I go back to the site to see if there’s contact info only to see that my delivery time was pushed back an entire hour and apparently barley being prepared, I’ve used Eaze 3 times and every time there’s been an issue, deleting right after this review....the weed is good though 👌🏼

by Kri$sssy

Thank you guys for the most awesome delivery drivers! They’re always so friendly and bubbly and make my entire day ❤️ And super fast and easy too! If I could give six stars I would! The number 1 place I order the coolest products too, I just ordered the watermelon liquid THC and I’ve been trying newer products like the rosemary crackers infused with cannabis, thank you guys for always sending me promotions too so I can reward myself once in a while
Amazing ❤️❤️

by Jjcc248

I literally just turned 21 today and was nervous about ordering from anywhere honestly because I had never done it before. I ordered on the website and it was perfect it only took 25 minutes to get here and I got everything I asked for and a little more. I didn’t even know they had an app which I’m sure will make my next delivery easier

by Heidiimmmmmwi

Make sure you have cash on you, unfortunately I did not, however my friend arrived just in time and gave me cash. Had it not been for him I wouldn’t have received my order.
I’m still giving this 5 stars because support is quick to respond and it’s overall a smooth process.

P.S. Team this app, please fix the card machines and allow us to tip the driver with our card.

by Snjallday

So convenient and there’s always a deal or credit opportunity throw your way making for super affordable smoke. I order at least every other week and have been nothing but satisfied. Case & point: I ordered and their system crashed causing my order to be canceled AND it was just past closing time BUT I was given 20$ credit towards next order, I mean wow that’s nice because no doubt any other company would have just shrugged their shoulders 🤨

Thanks guys! Love ya!

by ElHlD

I usually don't review apps, but I'll make an exception for this app given my overall experience. From downloading Eaze to receiving delivery, the entire process was very straightforward and smooth. The driver was extremely friendly and quick! Bruh it was like they delivered from down the street. Prices were reasonable for first time users ($30 coupon) so I can definitely see it become more expensive over time. I get it though, heavily taxed by the gov't, and drivers need to earn a living wage. A-Ok with me. Will def order from again. Great job this app!

by Joy From Hayward

Thank you this app with your deliveries. Hope you have more rewards that help folks to afford products that helps them medical and mental ailments like myself. I would like to thank the drivers for delivery our meds and goodies.

by Donttrip215

I go to order at 10 am, 1 hour after they open for delivery, I was told eta was going to be 11:05-11:20 so I wait the hour. (note: I payed $56 dollars for a full gram select brand cart, and I ordered and 1/8 as well.) The guy comes to my door, hands me my product and I hand him my money and he leaves, I opened my package to only see spilled weed and broken container glass from the jar of weed, and my cart wasn’t even in the box....

by SS3Kakarot

For a company that’s main business model is convenience they sure do a bad job. Placed order at 5:00 got an ETA for 5:25-5:40. Order did not arrive and chatted with a rep and was given a new eta of 5-10 minutes. 3 different reps told me the same thing each time I would contact to tell them the new eta was wrong. Ended up canceling because I wasn’t getting great responses. Luckily there are other competitors that we can try out.

by Ampm2222

Every time I have attempted to order from Eaze the arrival time extends over three times the original time. I have had to cancel multiple times due to the waiting time going up and I am either needing to go to bed or leave the house for something else. Do not count on your order arriving anytime close to the first time frame they give you. I wouldn’t even reach out to their customer help line due to the fact that they are incredibly rude and have no idea what going on as well.

by Joxchy

The products available through Eaze are all terrible and MIDS for sure, at most. Rest are powdery shake and dusty weed. Not worth spending your earned money on this service. Might as well just use Weedmaps or, better yet just visit a local dispensary and be greeted with much better products at a fraction of the cost. Also this company pays for ratings. Notice how this used to be a 2 star rated app and when you click on reviews they are all 1 or 2 stars, yet this terrible company/app is sitting at a 5 star rating somehow after having been a 2 star app for its entire existence.

by Hollyes

The delivery estimate before you order is way off, I’ll get a text saying one time estimate meanwhile the website is showing me a completely different estimate. It’ll say order is being delivered for 10 minutes, I feel like they’re just making it all up. Otherwise no complaints but it’s really inconvenient having no idea when to expect your driver.

by Kajiym

Every time you have a 30% off deal, they’re never all available in the Stockton Ca area! Usually only few items available an can’t purchase more than 1 of each items! Get a better selection and keep them in stock. You run out way too often!

by K-roxx

Overall Eaze is great but I swear this app is the only company worse than Comcast when it comes to delivery windows... order your weed at 7:00, get a text saying the driver will be there between 9:00-9:20. At least tell me it’s going to take two hours before I order it!

by Nmerritt527

Sometimes the times are super wonky but it’s reliable and I’ve never had any real issues. Only problem right now is Eaze no longer works on iOS 13. Hoping a fix is coming soon!!

by Deloso123456

Super easy, super fast, and it’s some good stuff. What more can you ask for? I order my carts at work and by the time I get off and come home it’s already there. Highly recommend!

by Oust1r

this app to use app. Quick verification. Decent amount of products to choose from. Could use a little more in my area. Speedy delivery = one happy girl. Thank you 🙌🏽