OpenKey app not working? crashes or has problems?

OpenKey Status

Last Updated on 2024-11-26 by Openkey

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Summary of OpenKey Problems 😠👌🔥

• App can malfunction

• Housekeeping can still use physical key cards

• App can be unresponsive at times

• Guests may not be able to access their room if they don't have their phone

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Common OpenKey Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot OpenKey app on iOS and Android devices. Solve all OpenKey app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

OpenKey iPhone Issues and Solutions

OpenKey iOS app crashes, not working, errors
OpenKey iOS app network issues
OpenKey on iOS has black/white screen

OpenKey Android App Issues and Solutions

OpenKey has errors/crashing/not working
OpenKey server network connectivity issues
OpenKey has black screen

OpenKey iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever OpenKey app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix OpenKey app crashes or not working on Iphone (iOS):

Close and restart the OpenKey app on iPhone
Update OpenKey app to the Latest Version for iOS
Uninstall and reinstall OpenKey iPhone app
Update your iPhone to the latest iOS version

Fix OpenKey on iPhone unable to connect to server/internet connection issues::

To resolve OpenKey network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix OpenKey black/white screen (blank screen) on iPhone:

Follow the OpenKey iOS app troubleshooting guide Here →

OpenKey Android App Issues and Solutions

Fix OpenKey not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent OpenKey app issues:

Force Stop the OpenKey App
1. On android, goto "Settings" » click OpenKey app. » click "Force Stop".

Update OpenKey to the latest version on PlayStore

Clear OpenKey App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "OpenKey app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch OpenKey.

Fix OpenKey unable to contact server/ OpenKey internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click OpenKey » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got OpenKey » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch OpenKey on android.

Solve OpenKey black/white screens issue on Android:

Follow the OpenKey android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Openkey, developers of OpenKey.

Verified email

Contact e-Mail: [email protected]

Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit OpenKey Website

Privacy Policy: https://www.openkey.co/privacy-policy/

Developer: OpenKey

53.85% Contact Match

Developer: OpenKey

E-Mail: [email protected]

Website: 🌍 Visit OpenKey Guest Website

100% Contact Match

Developer: PRIME TIME

E-Mail: [email protected]

Website: 🌍 Visit OpenKey Website

100% Contact Match

Developer: Openkey - Control de Accesos

E-Mail: [email protected]

Website: 🌍 Visit OpenKey Website

About this app

We've redesigned the user experience to create a simple, fast and secure experience for hotel guests. For any assistance on issues including syncing issues, not receiving a key, or application not opening a lock, please email at support@this app. With the this app app, you can access hotel rooms around the world with a secure, convenient digital key directly on your smartphone. View your room number on the mobile key – ditch that keycard jacket! It's that simple - with V. 5 mobile keys are delivered lightning fast! this app is Mobile key.