Etihad Airways Reviews

Etihad Airways Reviews

Published by on 2021-01-23

Book a flight, check in and arrange your entire trip at your fingertips. The new
Etihad Airways app lets you manage your travel plans quickly and easily on the
fly. At the tap of a button, find our best fares on flights around the world,
download your boarding pass and pick your favourit...

Table of Contents:
1. Reviews
2. Is it Safe?
3. Is it Legit?
4. App not working?
5. Report Issue

Etihad Airways Reviews

  • By

    Unreliable, inaccurate a lot of the times

    I rarely give feedback on app, and almost never negative, however Etihad has made me make an exception. This is by far one of the worse airline apps I’ve used (I’ve been Gold with multiple airlines so might know a thunk or two about flying). Unfortunately I fly with Etihad all the time and need to use it. Some of the issues are as follows : 1. Several times my trips don’t appear, or appear late 2. My passport details need to be entered nearly every flight, profile doesn’t save 3. I sometimes have entries for flights which have been cancelled or changed (still shows me the fight for the cancelled booking, for weeks) 4. Doesn’t update a lot of the times 5. Nobody seems to actually care what the customer goes through - as I’ve mentioned this in feedback and no response These are just a FEW of the issues on the app, in addition to the terrible online issues (points being claimed thrice for one flight etc), and one flight not even appearing which would have gotten me to Platinum. Anyways, this might seem futile as well, at least honest feedback.

  • By


    The Etihad website is the worse when it comes to booking via online. Every time I am processing an online booking there is an issue with website. I call the hotline for support and they acknowledge the problem and asking me to wait for a while before the system is back. I am always forced to change my plans because the waiting time frame end up being 24 hrs. Keep in my mind I try this booking via using my miles. Unfortunately it is always a bad experience. I am hoping that something would be done towards your Etihad guest online booking.

  • By

    Great App but missing couple of features

    Everything about the App is great from the UI, checking the miles and adding your booked trip to Apple wallet. But I'm still missing the ability to book a ticket using my miles and I can't access my account and check or update my information. I think the developer should consider these requests

  • By

    Lots of unnecessary steps not user friendly

    I selected my seats yesterday and then pressed the done button on the top left, which means that I am done with the checking. I didn’t realized the app has one more done button at the bottom which I could see a day after realizing that app didn’t picked up my checking on pressing top left done button. Today I have flight and I didn’t see the seat I selected a day before. Didn’t understand the utility of having done button two times. Need to be developed more rationally.

  • By


    Wow. Shocked. This app is appalling. I just spent 20plus minutes trying to do basic things and it crashes or refuses to accept data. Really frustrating intro to Etihad. 1. App crashed trying to join. I ended up going to the app to login having been through 3 layers of security and email validation just to get a website crash message 2. Couldn’t change my seats. The app locked me into a loop asking for excess baggage that I couldn’t exit without losing my seat change 3. App demanded my home address and address while staying in The US. They are the same thing as I live in the US! it would not accept any entry in the visiting address and my flight is from the IS so why even ask me? So now I can’t even check in... I gave up using the app and hope my Etihad experience is not like the app - frustrating and time wasting.

  • By

    Excellent & Keeps Improving

    I like the app. It is getting easier and more friendly to use. One thing to note is seat selection which gets clumsy sometimes if flights are full.

  • By

    Get the app integrated

    I am surprised that Etihad has still not fully integrated the member account with booking tickets. In spite of using the app when I am logged in, there is no option where I can select my name to fill in all the required fields. Also on selection of seats, the booking system does not recognize that I am a good member and wants to charge me for the seat.

  • By

    Omg it’s really bad service

    I have a account with you guys and i fly couple of time with you then now time to reedem my points my account on review for couple month and after that its lock then i call customer service center many time finnaly they told me you have to mail us and we get back to u So i mail them three times not evan single response from them. So finally i want to delete this apps and i swear i m not gonna suggest anyone or not gonna travel Thank you

  • By

    Tech Kinks Yet to be Worked Out

    Love the sleek look of the app and adore the in-person service, but this app leaves a lot to be desired. Flight searches are time consuming and require a lot of manual manipulation - and you can’t search easily via partner airlines to fly Etihad where possible and partners otherwise. Boarding passes are somehow hard to access and don’t list boarding times. Finally - the functionality clearly exists to input a partner airline frequent flyer number but the app won’t accept mine. For such a high-end and otherwise impressive carrier, the tech norms found on other carriers is severely lacking. *Moreover, this may never be published because over 10 random nicknames I just tried were all ‘taken’ ... which I’d say is incredibly unlikely.

  • By

    Opportunity for improvement

    There should be an option to manage the flight from the app

  • By


    Domestic Staff is very unfriendly and compare to Emirates staff very arrogant and rude . Specially with the old people who have a language problem. Etihad should offer a public complain and appreciation book , they will see the result of the full of complaint .

  • By


    The app has been developed quite significantly. I would really appreciate it if adding the membership to apple wallet is added. It will make it very easy to check the miles accumulation.

  • By

    Need improvement

    UAE option is there but can not process through the app, it keep getting crash.

  • By

    User Friendly

    Your mobile app is excellent: user friendly & fast response time, however your online website is very disappointing, slow & unresponsive. Thank you

  • By

    Need lots of enhancement!

    This app is so lagging when compared to other mobile app! Etihad, what tool so long to have a comprehensive mobile apps like other major airlines! When it come to loyalty program; it’s useless! You can’t book using miles! Also, it’s not possible to book with partners thru apps! We still need to call the worst call center ever! The apps needs lots of enhancements and development

A better way to Contact apps

You can now contact Etihad Airways customer service directly
via Email using our new site -

Contact Etihad Airways directly

Is Etihad Airways Safe?

Yes. Etihad Airways is very safe to use. This is based on our NLP (Natural language processing) analysis of over 16,348 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.6/5 . Justuseapp Safety Score for Etihad Airways Is 61.1/100.

Is Etihad Airways Legit?

Yes. Etihad Airways is a totally legit app. This conclusion was arrived at by running over 16,348 Etihad Airways User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Etihad Airways Is 61.1/100.

Is Etihad Airways not working?

Etihad Airways works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.

Have a Problem with Etihad Airways? Report Issue

Leave a comment:

Why should I report an Issue with Etihad Airways?

  1. Pulling issues faced by users like you is a good way to draw attention of Etihad Airways to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Etihad Airways customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Etihad Airways.

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