Qatar Airways Reviews

I see the reviews Shows 5 star I try to travel with Qatar Airline there’s no customer service available at lax airport treat customer like the stone ages , this company needs a shakeup in their management and customer relationship to provide faster customer service and a valid phone number in the USA ( if you have an issue you have to wait tell all the passengers Bord & then the customer service person tell you will help you in customer service in the ticket station , you go to their customer service station you will find 300 people in line in front of you with their luggage You have to wait till your term you get to desc for help the manager leaves you and go help other customer with their luggage and never come back you request your luggage you have to wait 3 hours tell they provide it to you and all this you stuck in deferent airport you have to book your ticket back where you start your flight at your own expanses all this and I been trying contact customer service for one hour now and still waiting
bad customer service They should be stopped from operating in USA if they don’t provide better customer services to meet the consumer service.

QatarAirways is extremely cumbersome, slow and buggy. Most operations seem to take place in a browser-like atmosphere rather than a self-enclosed app environment. It didn’t automatically link my trips based on my name (I had to manually input my booking reference number even though I was logged in and QatarAirways “knew” who I was, something that almost all other airline apps do automatically) and basic operations like checking in take a long time because QatarAirways doesn’t store any personal information, requiring the filling out of multiple forms. I finished checking in only to find out that there’s no mobile boarding pass available, and I was emailed a PDF of my boarding pass, only to find out that it’s not even a boarding pass and I’d have to get the pass at the airport anyway. Spirit Airlines should not have a better app than Qatar Airways, and that should definitely be a source of shame.

Edit: Now the Privilege Club section is completely non-functional. It logs me in with my Touch ID, spazzes out for a few seconds and then kicks me out. So far there’s not really anything I’ve discovered that QatarAirways is actually useful for.

My family and I recently traveled on Qatar Airways between Erbil, Iraq and Washington, DC via Doha, Qatar. We feel we were unfairly treated by local airline staff in Erbil on our return trip date, and as a result were required to purchase an additional return flight for our family of 4. I am writing to request that Qatar Airways listen to my request and consider how to make it right.

We purchased 4 round trip tickets between Dulles (IAD) and Erbil (EBL)

On August 17, 2021 we arrived at the Erbil International Airport 1 hour 15 minutes prior to our departing flight. Upon arrival, we were told by a Qatar Airlines employee that the flight was already closed and we were not going to be allowed entrance to the flight. This flight was at 4:20AM departure and we arrived QATAR AIRWAYS lobby in Erbil airport with our children at 3:05AM. This is plenty of time to get through baggage and check in for the flight at the Erbil airport and we made sure to check with local residents to confirm our arrival time. With no explanation, this Qatar employee denied us entry to the flight and would give us no further information. We sat at the airport watching as the plane sat on the tarmac. Along with 2 other families, we were not allowed to board the flight.

As a result of this unfair treatment, we had no choice but to remain in Erbil, go to the Qatar Airways offices in Erbil, and purchase 4 additional return ticket change vouchers which cost us an additional fee.

Downloaded QatarAirways after I booked a flight and Qatar Airways was part of the route. I’m still unable to book my seats or even find anything to click on for seats. Everything online says “manage bookings” but nothing. Looks like others have the same issue so I tried the site on a desktop computer and it wasn’t any better. Tried contacting them in some of their social media sites and still no response. Tried calling and sat on hold forever until I finally hung up. They do not have a call back function or online chat. Even some of the links within QatarAirways cause it to crash repeatedly. It’s sleek and could be very user friendly if it actually worked or if you could get anyone to answer and help. I’ve never flown this airline before but if their app is any indication of their quality of service it’s going to be a long flight.

QatarAirways showed me my flight is rescheduled and I called the contact center and they told me my flight is moved to a day earlier. I couldn’t make it to airport on the new date so they rescheduled it for a day after. Then I checked their website and saw my original flight is still available for reservations. I called the contact center and they said my flight was not changed in the first place. They asked me to pay for changing the ticket to original one as they didn’t trust me claiming about QatarAirways . After 2 hours on the phone they gave my original ticket back and guess what, QatarAirways again showed my flight is rescheduled to a day earlier. I called them again, they told me you should always check website and not QatarAirways and my flight is fine. I wouldn’t trust their app. It cost me half a day on the phone and lots of stress.

QatarAirways has bugs, glitches, and information that is uploaded seems to disappear. I’ve been flying with Qatar airways for many years, and I am sad to make this review about QatarAirways because their in-flight service is so great. I ONLY book flights through QatarAirways using my privilege club account, and recently when I attempt to reserve seats, request a special meal, or upgrade to business class, QatarAirways and the website give me errors such as “incorrect name” or “you did not book the flight through Qatar Airways…” excuse me? Yes I definitely did! I have a traveling partner who needs a business class reclining seat due to a major surgery and there is no option anywhere to upgrade like there usually is. Qatar Airways, You Can Do Better!

We recently traveled from the U.S. to Beirut on Qatar Airways. On our way back to the U.S., the Qatari representative at Beirut international airport informed us we have to take a Covid test even after we told him we are already vaccinated. He insisted we have to take the test, otherwise he will not allow us to board the airplane. He referred us to a lab nearby where they charged us $200 per person. The lab technician took a swap and within few minutes informed us we tested negative. We later met some people traveling on the same flight who told us they didn’t have to do the Covid test. The lab refused to give us a receipt showing what we paid. It seems this was a scam by the Qatari representatives to take our money. This is totally unacceptable, unethical, and illegal.

Decided to update my flight unfortunately after I selected the new flight , it kept showing an error then asked me to call , I had to make a call to do changes and to wait for more than 90 minutes, why do you spend too much money on apps and websites since we had to call customer service and wait for a long time and whoever answered the phone didn’t have any knowledge instead of changing the flight she decided to do the rebooking again and charging me an extra $1800 . Needs to hire more professional and knowledgeable team members especially World Cup is next year and better be ready. Then I told her I can go to another airline and pay less her answer was it’s up to you so I told her to cancel my tickets .

First of all the web application is so slow. It takes hours to open something on QatarAirways . Worst crew members worst management. I was travelling from Los angeles to ahmedabad via doha. At the Los Angeles airport the pilot waited for 8 passengers for 2 hours and the flight attendants told everyone who had a connecting flight that the connecting flights will also be delayed. At the doha airport all the connecting flights departed and didnt wait for anyone. They rescheduled our tickets for the next day without any accommodations at the airport. So we had to stay at the airport for 24 hours without any accommodations and the attendants told us that we cannot do anything about it instead of apologizing to the customers.

1) CONSTANT LOG IN. To view points, one must log in. (Understandable.) To toggle between features (profile--> my preferences) AFTER being logged in, the system has you log in again, then stops at the logo with the "please wait" message. After 90+ seconds of NOTHING, I go back, and suddenly I have to log in again. ENABLE FACE ID/stop making users constantly log in to access their account info.

2) ADJOINING QSUITE. There is no way to select adjoining QSuite in the middle of the plane on QatarAirways . One must call. Whom? I don't know: the only 24/7 phone is in Doha, and the U.S. #s are Mon-Fri, during a time frame WITHOUT A SPECIFIED TIME ZONE. ENABLE 24/7 CHAT CAPABILITIES ON QatarAirways .

By far, the WORST app for the "most celebrated airline in the world."

I booked a flight with Qatar airways to Abuja, Nigeria through ASAP tickets, and I regret doing this because as of today which is 4th day after my arrival, my baggages still did not make it to Abuja, Nigeria.

My first flight was from MCO to JFK which was scheduled for 7:44pm for my next connecting flight from JFK to Doha, Qatar scheduled for 1:AM depart and my last flight from Doha, Qatar to Abuja, Nigeria scheduled for 2:50AM next day.

Due to the delay by JetBlue airlines the connecting flight was missed. And JetBlue gave my a new ticket from JFK to Frankfurt, Germany and then to Abuja, Nigeria. However, my checked-in bags were already sent to Doha, Qatar. Upon arrival, I made a claim with Qatar baggage service and it’s 4days after I’ve still not been able to get my bags from Doha, and all efforts to get the airline has failed. They never pick their calls and you spend endless hours on their answering machine.

I won’t recommend this service for anyone except you want to be frustrated. They mode of communication is the worst ever.

QatarAirways certainly makes it easier comparing the really slow QA website. But during past coupe of days I have noticed a few issues
- when booking somehow the page size was not right on iPhone and there was no way to select meals and save.
- when clicking on the map of Doha Airport QatarAirways shuts down after a few seconds of nothing opening.
- there is no place to contact support through a chat or email on QatarAirways . What if my phone does not have reception when I am in the airport?

My kids are coming from Pakistan first I got Saudia air line but they can not fly until December than I buy ticket from Ethaid he changed my flights 5 times I cancel their tickets with fine. Than i buy Qatar tickets First time and no cancellation my kids are coming back to USA after 5 months no hassle. Great service A big salute to Qatar Airways. For their best services

It was ok to begin with and then they did an update and suddenly my reservation which was one week ahead was marked as completed, given a different reference number and was made inaccessible.
Everything on the website was correct but QatarAirways was completely messed up. Reported it twice by phone and via form on their website , they told me to uninstall and wait 24 hours and reinstall. From the time of the guy I knew he had no idea what it was and was just trying to get rid of me , sure enough it did not fix anything. Not impressed with the service.

Qatar airways always be there for you while other airline wasn’t . The beginning of the pandemic while other airliners were stop running but Qatar airways take you where ever you go as long as the border was open.. and don’t forget it service was marvelous ever.
Thank you Qatar Airways, I’ll fly with you again soon

Baggages on your flights to alexandria borg elarab dont come on the same flight..this happens to travellers everyday ..when we complain u said whats the problem it will come next day or after 2 days ..i dont know why this happens its direct flight not transit
..this is not acceptable to me i paid double the price i would pay on another airways to not be put in this problem ...my town is 5 hours travelling from alexandria ..i cant go home then travel again to airport to take baggages then go home again ..this disrespect for people that we would never accept

Overall it’s very bad experience from buying tickets to check-in using QatarAirways , then meeting the crew on the airport & trying to communicate with customer service through the application. You can’t get help when u need it.
They have applications that doesn’t contact you with customer service when you have an emergency. Informations provided not accurate & each employee on the airport has a different opinion. It was a big mistake to choose Qatar airlines. I paid $243 extra for a wrong informations.

It is sad to say the only airline I travel disappointed me with wasting my one day booked travel date and had me fly the next day because of their help desk agent did not took care of completing my flight booking.

I tried full website, mobile site and app but the special service and meal preference does not saves for second passenger in the same manage booking, If I try manage booking with second passenger’s last name then it saves for second passenger and removes from first passenger. This is not something you expect from a service at this level.

App tells me my flight is changed without a notification through email or of any kind . I go on website and it says it’s the original date . I had to change all my plans ,appointments . Tried calling over and over again say for over an hour waiting on hold . App has no customer service to help you with their mistakes on this stupid app while I’m trying to figure if my flight is Thurs or Fri . After this don’t think I’ll fly Qatar in the future.

This used to be an essential app when traveling on Qatar Airways. However, after the release of iOS 12, QatarAirways is absolutely useless. It’s not worth the space it occupies on my phone.

Please do something about the god awful slowness and crashes of QatarAirways. When QatarAirways works, it is absolutely amazing. The UI is very user friendly and fairly easy to navigate. However, even with that being the case, there’s not much utilization when the applications performance itself is subpar. I utilize Qatar Airways on a regular basis and would greatly appreciate it if this matter was rectified. Thank you

I have been trying to sign in for last week and it asks me to reset my account password, when I do that “reset password” screen don’t go further it stuck there like forever it’s very very frustrating and it’s like simple work to do but nobody bother to resolve this tiny issues, I wonder what developers team are doing there if they can’t resolve this simple issue. I have to book ticket but I can’t login there...... resolve this issue if you care your users.......

Tried 4 times to check into my flight. First time, would not let me proceed without inputting my citizenship and country of residence (this is normal) but when I used the dropdown to select the appropriate responses, nothing showed up. Restarted QatarAirways and tried again. This time I got all the way through the process but it just said “your request could not be processed at this time”. Got that error 3 times.

QatarAirways fails at it’s most basic function, allowing a user to log in to their frequent flyer account.
For the past several weeks (perhaps this has been going on for longer than that) attempts to log in have been met with a “An error occurred during processing, please try again after some time”
No amount of “trying again after some time” has corrected the issue.
Hence the 1-star rating.

A very disappointing app for a very great airline! I am surprised by all the 5 star ratings. Are these people actually using QatarAirways ? It is horribly slow. It is buggy. It does not work well with Face ID at all. It is not intuitive to use. It does not mesh well with the privilege club (almost like two separate apps rather than one seamless experience). I highly suggest the developers try using some of the other top airlines apps to get a clue as to how it can be done well.

I really like QatarAirways I can keep track of my points and miles really easily, and I can book flights easily also, however it sometimes suffers from bugs and it is not optimized well for the iPhone X. Otherwise good app.

App is extremely buggy. Without exaggeration, its one of the worst apps I have used from a major a company. The bugs makes QatarAirways unusable, the kinds of app is something you would expect from a small developer not a multi million dollar company.
What males things worse is that as of the day this review is written even the website has the same bugs. Now I am forces to visit a Qatar Airways office to make a booking.

I have iOS 12. Couple days ago, I purchased a ticket from online website, and then download the iOS Qatar airways app. I was able to use it for few mins... however now that when I start QatarAirways , it doesn’t start at all and closes/crashes immediately.. have tried cleaning up and reinstalling... but no help..:.

Easy helpful and gather all needs for comfortable trip even when I arrive update me with my luggage when is loaded more and more
Thank you this app ♥️💪🏻

For a world-class airline QatarAirways is pretty awful. While functional, it’s sluggish and buggy and has to load for at least 10 seconds before it will do anything. This includes finding and loading a reservation, choosing a seat, etc. Lots of time spent staring at a spinning wheel. Sometimes it quits suddenly too. Needs improvement.

After I tried creating an account on their web site and getting error 500 internal service error try again later I decided to install the iOS app.
Spent some time creating the account and getting again some type of linq error. I gave up and decided just to check in online with my ticket reference.
Again after I went trough the screens it went on an infinite loop.
Do you have anything that works?
This is my second time I try this airline. The first time was 2 months ago and the return flight was canceled, they put me on the next flight 7 hours later and I had to argue with them to allow me to use the lounge, not hotel!

Keep up the good work!

I’m kind of disappointed in QatarAirways. The airlines is phenomenal and QatarAirways has everything you need. But even airlines like Delta have apps that make the whole traveling experience easier. Qatar Airways app is buggy, lags a lot, and the UI just needs an overhaul.

Its hard to come across such a poorly performing app these days when dealing with big companies. QatarAirways is so unusable- extremely sluggish that it advisable to maybe just stick to the company website (but don’t expect a lot there either). Being such a big company i wish Qatar airways puts in some serious focus on its app. It’s an impression of the company before the actual service is availed by its customers.