myPioneer Reviews

The new update looks new, but that’s the only good thing about it. It’s far clunkier and harder to navigate, there’s lots of wasted screen space, and LET ALONE the fact that at first, it was bugged out so you literally COULD NOT set your checking acct as the recipient in a transfer. For several days I had to overdraft my checking acct because I couldn’t transfer money to it. They apparently fixed it though, and NOW, I can’t select my credit card in order to pay it off! Stinky smelly combo of bad UI/UX, and far too many bugs. I really hope whatever developer PFCU contracted to do the redesign didn’t charge too much, cause this is the worst banking experience I have ever had.

The old version of myPioneer was great, being a customer of pioneer for over 20 years it would deposit every check I used mobile deposit for immediately. Now it takes about 4 days just to deposit 200 of the check then another 1-2 days to deposit the rest. Looks like I’ll be switching banks the second my car loan is paid off

Old app was easy to use and simple. This new updated app is terrible for a person with out a rocket scientist helping them along the way on what button to push. Nothing about paying loans or moving money is easy from outside accounts. Finally figure it out by accident and hit the back button enabled me to change transfer from-to. But then it failed and gave me number to call. Real great job on this people.

Old app worked great, new app is difficult to navigate which isn’t a big deal but the worst part is they got rid of being able to pay loan payments from an external account which was the sole reason I had myPioneer in the first place. So now I have to pay in a branch which normally isn’t a huge deal but I am out of town a lot and there aren’t branches in very many places I go. Finally figured out I can write a check to myself to deposit in my savings and transfer that money to the loans, but that is a lot of steps, plus a wasted check every month. Just need to bring back the option to link a bank account to pay. Not sure who’s bright idea it was to remove that feature…

It is very slow. And sometimes doesn’t load at all. I also do not like the literal picture of check deposit. Why change it from what it was. There is a lot of background stuff shown

The old version I’ve been using for years was simple and easy to use. The new update is slow! It takes forever to load and it’s confusing to navigate. My linked account to my husband and best friend are also gone and I need to re-link them so we can send money within the credit union to each other. I love pioneer but hate myPioneer now.

Unlike every other bank, they don’t say “heads up, we’re doing maintenance during these times on this day”. You just have to try and log in and realize it’s down again. I’m assuming it’s maintenance, but it could just be down. I’ve complained to them about this issue since 2017 and it’s never been fully addressed. I’ve got “I’m sorry you feel like our system is always down, but we have virtual tellers” but not on Sundays?? Which is usually when it’s down. It’s super annoying to try and check your bank account and find out myPioneer won’t ever load or just says unavailable.

We don’t bank with Pioneer but our car loans are through them and the old version of myPioneer was great, super simple to have our banking information attached for easy on time payments. The new version of myPioneer , although appealing to the eye, is super frustrating. They’ve taken a 1 step process for payment and made it complicated to where it’s easier to stop by or call in for payment. Wish they would bring back the old version.

Don’t like this new update! In the old version I could just pay my loan directly from my other accounts but in this new update You have to make multiple transactions. Also a little confusing to navigate

The web site is great. It’s east to navigate to pay bills and transfer funds. The only negative thing I can say is the notifications when your cards gets used can take more than a day to receive. With the previous Card Companion app notifications we’re instant. Chile

I love that you can now see all of the accounts you are joint on, but I feel as though myPioneer is difficult to navigate for the majority of locating things. The verbiage doesn’t quite make sense on some titles or where to locate things.

It took a little getting used to (as does anything new) but I'm able to complete just about all my banking needs within myPioneer . I love the customization to pick which screen I see when myPioneer opens. It's so convenient!

myPioneer has a new look that I love!! It brings a brighter feel to banking. myPioneer was a little difficult to navigate at first but what changes aren’t? Now that I’m fully accustomed to the new app I love it and can’t wait to see what’s next!

Easy to use and really enjoy the quick balance feature. When I have those panic moments at checkout on if the funds will be there or not, my mind is put at ease with a quick swipe, rather than having to log in.

As a totally blind person, it can sometimes be difficult to find apps that are accessible enough to enable me to use them. Fortunately, this particular app is very accessible for what I use it for. It’s very easy to manage my money thanks to myPioneer. Great job.

this is the easiest and best app i've ever had for banking! the fingerprint touch ID is so easy to set up and use, and if you want to do an eye scan you can do that too! how cool is that?! there are also so many cool things you can do on myPioneer !

I have access to any and all information I could possibly need directly from myPioneer . Anything not covered in myPioneer is taken care of with a phone call directly from myPioneer to a live person who takes care of my needs quickly and efficiently.

I love the look of the new app. It’s so pleasing to the eye and helps me with all my banking needs. It’s very easy to use and know where to go for things. Keep up the great work pioneer.

I love the mobile baking app. I use it all the time and it always has been very user friendly. Five stars all the way.

The new app is super easy to use and looks great. I love that I can see all of my accounts in one place.