Accu-Chek app not working? crashes or has problems?

Accu-Chek Status

Last Updated on 2021-02-01 by Roche Diabetes Care

I have a problem with Accu-Chek

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📋 2 Reported Issues:

ADAM J Gerlach JR 2022-12-19

Last Tuesday I was going for bloodwork so I also wanted to check my meter. Took b/s at home was 114. But the next day I got my results from b/s it was 186. what a bummer. Got in touch with the VA and they are sending a new one. I checked and the company has a serial number that all made under a certain number were trouble and I happen to have one thanks to VA.

Lily 2022-08-05

I have not been able to connect mysugr to my device since 16/7/2022. I have reinstalled software and repaired with bluetooth. It sees it but keeps saying cannot connect. Any suggestions? I have tried all the methods listed on this page for Andriod (I am using a Samsung Galaxy A12).

Showing 1-2 of 2 reported issues:

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Common Accu-Chek Problems & Solutions. Troubleshooting Guide

Table of Contents:

Accu-Chek iPhone Issues and Solutions

Accu-Chek iOS app crashes, not working, errors
Accu-Chek iOS app network issues
Accu-Chek on iOS has black/white screen

Accu-Chek Android App Issues and Solutions

Accu-Chek has errors/crashing/not working
Accu-Chek server network connectivity issues
Accu-Chek has black screen

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Accu-Chek iPhone Issues and Solutions

How to fix Accu-Chek app crashes or not working on Iphone (iOS):

Close and restart the Accu-Chek app on iPhone
Update Accu-Chek app to the Latest Version for iOS
Uninstall and reinstall Accu-Chek iPhone app
Update your iPhone to the latest iOS version

Fix Accu-Chek on iPhone unable to connect to server/internet connection issues::

To resolve Accu-Chek network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

Accu-Chek Android App Issues and Solutions

Fix Accu-Chek not working on Android, crashes, errors or is unresponsive:

Force Stop the Accu-Chek App
1. On android, goto Settings » Accu-Chek » click [Force Stop]

Update Accu-Chek to the latest version on PlayStore

Clear Accu-Chek App Cache and Data:
1. On android, goto Settings » Apps » Accu-Chek » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Accu-Chek.

Fix Accu-Chek unable to contact server/ Accu-Chek internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click Accu-Chek » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Accu-Chek » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Accu-Chek