Accu-Chek app not working? crashes or has problems?

Accu-Chek Status

The Accu-Chek Connect App puts diabetes management tools in the palm of your
hand. Features of the app include: • Automatically transfer blood glucose
results from supported Accu-Chek wireless meters – no more written logbooks.

I have a problem with Accu-Chek

Are you having issues? Select the issue you are having below and provide feedback to Accu-Chek.

User reports:
No current problems

User reports 0

problems reported in the last 24 hours

24 hour clock

Most reported problems

Reported Issues: 2 Comments

By ADAM J Gerlach JR 1 year ago

Last Tuesday I was going for bloodwork so I also wanted to check my meter. Took b/s at home was 114. But the next day I got my results from b/s it was 186. what a bummer. Got in touch with the VA and they are sending a new one. I checked and the company has a serial number that all made under a certain number were trouble and I happen to have one thanks to VA.

By Lily 1 year ago

I have not been able to connect mysugr to my device since 16/7/2022. I have reinstalled software and repaired with bluetooth. It sees it but keeps saying cannot connect. Any suggestions? I have tried all the methods listed on this page for Andriod (I am using a Samsung Galaxy A12).

Have a Problem with Accu-Chek® Connect App - US? Report Issue

Common Accu-Chek Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Accu-Chek app on iOS and Android devices. Solve all Accu-Chek app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Accu-Chek iPhone Issues and Solutions

Accu-Chek iOS app crashes, not working, errors
Accu-Chek iOS app network issues
Accu-Chek on iOS has black/white screen

Accu-Chek Android App Issues and Solutions

Accu-Chek has errors/crashing/not working
Accu-Chek server network connectivity issues
Accu-Chek has black screen

Accu-Chek iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Accu-Chek app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Accu-Chek app crashes or not working on Iphone (iOS):

Close and restart the Accu-Chek app on iPhone
Update Accu-Chek app to the Latest Version for iOS
Uninstall and reinstall Accu-Chek iPhone app
Update your iPhone to the latest iOS version

Fix Accu-Chek on iPhone unable to connect to server/internet connection issues::

To resolve Accu-Chek network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Accu-Chek black/white screen (blank screen) on iPhone:

Follow the Accu-Chek iOS app troubleshooting guide Here →

Accu-Chek Android App Issues and Solutions

Fix Accu-Chek not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Accu-Chek app issues:

Force Stop the Accu-Chek App
1. On android, goto "Settings" » click Accu-Chek app. » click "Force Stop".

Update Accu-Chek to the latest version on PlayStore

Clear Accu-Chek App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Accu-Chek app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Accu-Chek.

Fix Accu-Chek unable to contact server/ Accu-Chek internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Accu-Chek » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Accu-Chek » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Accu-Chek on android.

Solve Accu-Chek black/white screens issue on Android:

Follow the Accu-Chek android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Roche Diabetes Care, developers of Accu-Chek.

53.33% Contact Match

Developer: Roche Diabetes Care

E-Mail: [email protected]

Website: Visit Accu-Chek Website

About this app

The Accu-Chek Connect App puts diabetes management tools in the palm of your hand. • Automatically transfer blood glucose results from supported Accu-Chek wireless meters – no more written logbooks. • Get help with insulin doses with Accu-Chek Bolus Advisor. • Automatically share data and access additional tools with Accu-Chek Connect Online personal account. • Share your diabetes information with your healthcare team via your Accu-Chek Connect Online account, email, or text message. • Easy to read graphs help identify trends and patterns. • Advanced logbook options including: meals (size, carbs, or calories), food images, insulin, exercise, medications, blood pressure, weight, health state, and notes. The Accu-Chek Connect diabetes management app provides for electronic download of blood glucose meters, manual data entry, storage, display, transfer, and self-managing of blood glucose and other related health indicators which can be shown in report and graphical format. The Accu-Chek Connect diabetes management app is intended as an aid in the treatment of diabetes. The Accu-Chek Bolus Advisor feature must be activated by your healthcare provider with appropriate information needed for set-up and use. ACCU-CHEK, ACCU-CHEK CONNECT, and ACCU-CHEK GUIDE ME are trademarks of Roche. Before installing the latest app version, it is recommended to back up your current data from the Settings menu in AccuChek (Settings > Data Sharing > Backup). APPLE, APPLE logo, APP STORE, IPAD, and IPHONE are trademarks of Apple Inc.