Accu-Chek app not working? crashes or has problems?

Accu-Chek Status


I have a problem with Accu-Chek

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  2 Reported Issues: 😵🆘🛟🚨📢

ADAM J Gerlach JR
2022-12-19

Last Tuesday I was going for bloodwork so I also wanted to check my meter. Took b/s at home was 114. But the next day I got my results from b/s it was 186. what a bummer. Got in touch with the VA and they are sending a new one. I checked and the company has a serial number that all made under a certain number were trouble and I happen to have one thanks to VA.

Lily
2022-08-05

I have not been able to connect mysugr to my device since 16/7/2022. I have reinstalled software and repaired with bluetooth. It sees it but keeps saying cannot connect. Any suggestions? I have tried all the methods listed on this page for Andriod (I am using a Samsung Galaxy A12).

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Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Roche Diabetes Care, developers of Accu-Chek.




About this app

The Accu-Chek Connect App puts diabetes management tools in the palm of your hand. • Automatically transfer blood glucose results from supported Accu-Chek wireless meters – no more written logbooks. • Get help with insulin doses with Accu-Chek Bolus Advisor. • Automatically share data and access additional tools with Accu-Chek Connect Online personal account. • Share your diabetes information with your healthcare team via your Accu-Chek Connect Online account, email, or text message. • Easy to read graphs help identify trends and patterns. • Advanced logbook options including: meals (size, carbs, or calories), food images, insulin, exercise, medications, blood pressure, weight, health state, and notes.  The Accu-Chek Connect diabetes management app provides for electronic download of blood glucose meters, manual data entry, storage, display, transfer, and self-managing of blood glucose and other related health indicators which can be shown in report and graphical format.  The Accu-Chek Connect diabetes management app is intended as an aid in the treatment of diabetes.  The Accu-Chek Bolus Advisor feature must be activated by your healthcare provider with appropriate information needed for set-up and use.  ACCU-CHEK, ACCU-CHEK CONNECT, and ACCU-CHEK GUIDE ME are trademarks of Roche.  Before installing the latest app version, it is recommended to back up your current data from the Settings menu in AccuChek (Settings > Data Sharing > Backup).  APPLE, APPLE logo, APP STORE, IPAD, and IPHONE are trademarks of Apple Inc.