TRICARE East Reviews

by OtterDumpling

TRICAREEast is neatly formatted. Cool. But it lacks easy use capabilities. You put in info, and it highlights the info as wrong in red.... when all you did was choose from its own drop down menus. Military needs to go back doing things in person and not online. Because it becomes worse, when they do it online. And this is by far worst yet.

by G6mamaknows

I’ve only been able to access my acct once
I’ve talked to several people and because of of the issue they supposed to delete it so that I could start over didn’t work because they never delete after you get off the phone with anyone they are done and you have no way to fix the problem

by RedT50

Definitely one of the worst Apps I’ve downloaded. I wish I could say I’m surprised, but working with the military for an entire career I’ve come to expect this type of poor quality work. Very limited capability. Allows you to view the EOB in PDF format, but doesn’t provide anyway to print or download???? Payment pages take you to links that require additional login (why have an app if it is really just an internet link??). No chat capability for service, just makes you call Humana and wait on the phone forever. Humana reps don’t service TRICAREEast , so they can’t help or take inputs for TRICAREEast . Glad to see my tax dollars being wasted.

by Jwbutler123

I registered without problem but when I try to login I get an error message indicating it can’t match my user I’d and password but if I use the browser version I can login without issue. Clearly something is broken on the backend; however, in their wisdom they don’t provide a way to resolve the issue. Great job guys!

by Pcola_matt

I have had my Humana account for many years. Finally decided to download TRICAREEast for convenience. Unfortunately, TRICAREEast didn't recognize my login. My account locked out. Went online with my PC using the Humana web site. Updated my account password and successfully logged back into the web site. Went back to TRICAREEast and tried to log back into my account with TRICAREEast using my new password. Still no go! The only thing I can think is that TRICAREEast doesn't like my user name. Not changing my account to use TRICAREEast. Removing TRICAREEast from my phone.

by Lsm_a

I haven’t logged on for quite a while so I forgot my password. I tried to do forgot my password and it wouldn’t work and i’m not sure why it wouldn’t work. It keeps saying that the information that I provided were invalid. Again, i’m not sure how or why my informations are invalid.

by 1RadiantSun

I’m reviewing this as a patient and as a clinician for Humana Military. TRICAREEast is very difficult to access. I wasn’t able to register a user name and password. So, I tried to access through my DS Logon. When I accessed the portal/app, the information kept freezing. I tried several times and even changed my password even when I didn’t have to and shouldn’t have had to.

I tried to search for neurosurgery specialty, the only item that piped up was “pediatric neurosurgery”. I have to search this as “neurological surgery” to find adult neurosurgeons.

Only registered civilian network provider profile is found.

by Mzrn3210

TRICAREEast is missing many of the basic needs you would expect from mobile capability. I can’t update my profile, can’t update my credit card or address, can’t change anything. There’s no chat or help function. Can’t update passwords or log in. You can pay, but it doesn’t count for your required monthly auto payment which can only be set up via mail and paper and which MUST be established or else they drop you. Totally useless.

by Mrs. Secondincommand

What is the point of TRICAREEast? I see nothing useful here. I just downloaded it, but after looking around it doesn’t seem helpful at all. I don’t see that I can make appointments from here. I also can’t look up shot records, which is the whole reason for downloading TRICAREEast . I don’t even see that our PCM is correct or what team they’re on. I’m probably going to take another look through it and then delete this waste of space.

by Grumpy Old Man 67554

When searching for a provider, page 1 loads ok, but when you click on “next” or “2” the page resets and sends you back to your main search page with your original search terms cleared out. This is very aggravating. Changing the search criteria from Provider Name to Specialty doesn’t work. You have to go back, back, and back. Gaaaahhhhh! Please fix TRICAREEast.

by Goejoe

First- would not let me use TRICAREEast password. And there was no “I forgot my password” reset or “I forgot my ID” reset.

Second - would not let me update my profile. My phone number was not listed. This is the phone I downloaded TRICAREEast to. Also my phone number is in Deers and has not changed in almost 20 years.

by Jhcottle

Tried to register for TRICAREEast. Entered all the info but it says my email is already being used. Great, but it doesn’t use emails for login, it uses a user ID. So how in the hell am I supposed to register for TRICAREEast?
Can’t request my ID, can’t request a password, can’t get into TRICAREEast at all. Deleting from my phone now. Had it all of 10 minutes.
Thanks for a useless app!

by MikehasMS

Because TRICAREEast makes me wish she’d gone through with it. Seriously though, even for gov contract work this is sloppy. God awful UI... Just because it’s pretty doesn’t mean you can call it a day.

When I click the logo to go home (likes normal person would assume) it opens the browser and takes me to the website. Why on earth would I want your website when I’m on TRICAREEast ?

The search function is... pretty bad, guys. It doesn’t allow for any narrow function other than specialty and zip before you can search, which is not super user friendly.

Whoever gave TRICAREEast the green light is not doing their due diligence on the UX side of dev.

by Jaybird@tx

Attempted several times to log in with no results. Had to log in thru DOS Log and even then I had to change my password in order to get in. Something is wrong and needs to be fixed.

by El Jefe Del Sabor

I read a lot of bad reviews, yet almost all reviews states what TRICAREEast just does not do and what everyone expects TRICAREEast to do. I downloaded TRICAREEast with no issues and was able to get the information I needed based on the TRICAREEast description states TRICAREEast does. Now, I do wish TRICAREEast did more but just how TRICAREEast is developed and the information it provides it’s good for me. For this reason I give it three stars. If TRICAREEast did more then I would probably give it the five starts.

by RobSpook

iPhone 11 max, app works fine. Logged right in with existing DS Logon and was able to view all family except my spouse, just like using the browser on my PC. App is missing a lot of useful functionality and won’t be very useful, but it does what the description states.

Two suggestions: 1) secure messaging and 2) Add an insurance card compatible with Apple Wallet. Even Express-Scripts has this and it really helps at most civilian pharmacies.

by Miss Demeanors Mom

I was pleasantly surprised at the ease & functionality of TRICAREEast! It has a sorely underscored rating. I do recommend using it and look forward to the benefits and resources it contains.

by Jomael Ortiz

TRICAREEast is simple and it does what design to do. Yes it can be built to have more functions, but people need to stop rating an app based on what they wish TRICAREEast did. Give them a good review if it does what’s design to do and make a recommendation comments of features you wish to see.

by JamesC90

Not sure what everyone is complaining about, TRICAREEast is very basic and extremely simple to use. It shows every single claim I’ve ever made, allows for payments to be made etc. literally took me no time at all to figure out how to use TRICAREEast ! I haven’t had to use the search feature yet but it truly can’t be that difficult...

by Ghiirresswwe

I’m not sure where all of the bad reviews were coming from but TRICAREEast was clear and concise. I was able to find the information I needed rather easily. Didn’t have any issues with the DS Log on either.

by Halfbrede

I updated and re-downloaded TRICAREEast . Upon login, it closes. Has done it multiple times. Not sure why it’s not working.

by Angeloswife

Every time I try to log in TRICAREEast crashes. It’s does me no good.

by Gwaffle47

Forgot iD feature birthday is off one year, and DS logon button doesn’t work.

by Lg111860

TRICAREEast crashes when I try to login.

by Qball25

TRICAREEast does not let you submit claims. Please stop releasing apps with only partial functionality.

by Roach87

App asks for my password then just force closes. Submitted a request and never heard anything back.

by Enyawhead

Maybe I am misunderstanding TRICAREEast, but all I see useful is payments. They want your money but you cannot refill any meds, schedule an appointment, or see med records. I see why it only had 2 1/2 stars. Stick with tricare online.

by Burchtn

Liked the old version! Having problems with provider search, keeps dropping specialty before search can work!

by Mpstamm

Key functions just don’t work. Maybe I could look at claims but the data doesn’t load. Provider search is not accurate either.

by Acesfaces

I like that they finally got around to modernizing TRICAREEast , but I can’t even log in. TRICAREEast freezes and you can’t do anything. Hopefully they get around to updating the bugs with the overhaul. But as for now it’s worthless

by Class A Owner

Unable to log in. When you use the Humana log in it just sit there then TRICAREEast crashes. With the DS log in it take you to another page that is blank. Please look in to this. People have been waiting for TRICAREEast to be able to see referrals

by Kmy Retired

TRICAREEast states I have a CAC card and won’t let me register for TRICAREEast

by NC Tarheel

I have to agree with CFDjr ad some others that commented early on. App extremely basic and lacks a lot of functionality, i.e. Referrals and Status, as well as Claims and EOBs to include their associated status. Hopefully there will be more ease for those of us with DSS logins. Haven't tried with TRICAREEast , but if anything like online, OMG, way too many clicks to get there. At least this is a start and hopeful for vast improvement soon.

by Topmack

Every time I try to login to TRICAREEast , the password is denied, why am I to login to the website via safari? Need to fix this!