MyHumana Reviews

MyHumana Reviews

Published by on 2021-07-01

MyHumana provides quick and easy access to your Humana insurance
information. Coverage - View important information you need about your plan
details, including deductibles & balances. Also view information for dependents
and other delegated members covered under your plan. ID Cards...

Table of Contents:
1. Reviews
2. Is it Safe?
3. Is it Legit?
4. App not working?
5. Report Issue

MyHumana Reviews

  • By

    Review the APP, not the company

    I’ve had the Humana app as long as I’ve had Humana, about 3 years now. I’ve never had a problem with the app. Everything opens the way it’s supposed to. Updates of stuff I did at the dr are pretty quick to show up. No issues worth noting. Regarding people who bash the app with 1-star and 2-star reviews; take a closer look at what they’re saying. Many of them give the app a low rating because the app doesn’t do something they think it should, call Humana on the phone, and then give the APP a low rating because they got frustrated on the PHONE CALL. True, the app doesn’t do absolutely everything. But it’s an app! If you want 100% access to 100% of everything, just go to the full website!

  • By

    Great @ feedback

    For starters the bug that was mentioned by other users about the digital ID not saving to photos appears to be fixed even though it was not mentioned in the last update notes. This developer is incredibly responsive and open / receptive to feedback. I requested the option to save my digital ID to the “wallet app” and the developer was very open about the request and was told it is on the roadmap. I know app design is more difficult than most users realize but this team appears to be sincerely devoted to improving their app.

  • By

    Fed up

    I have been trying To get a reduced price this is been going on since November 9, 2018 your office says they never received anything from my doctor and I don’t understand why I’ve been to three doctors and everyone of them has tried to get me this medication and your office says they have not received anything from any doctor that they sent the forms out and not one time has any Dr. responded to any of them I have been to see Dr Lupi Dr. farmer and Dr. Dean all from Shands HospitalAnd I even talk to a lady in your office they Maria while she was on the phone with Dr. farmers nurse and now nobody knows anything about it thanks someone desperate. Thank you for very much for a quick response Linda Tolodxi

  • By


    This App is worthless and the people who discovered it are worthless and the people who administrate it are worthless too. My cousin can change his personal info in his profile but I can’t and it’s the same app. Humana claims you can do everything on this app; I challenge you to try it and discover why I am so frustrated with them. Humana has lost its customer service 2-3 years ago and they are losing customers left and right. I should had left them years ago. I had no one to warn me about Humana ; so here we go....STAY AWAY FRM HUMANA OR YOU WILL REGRET IT...If you join now it’s your fault simply because you have been warned...GOOD LUCK

  • By

    Doesn’t recognize my login with acct

    Yet I can login on my Imac. And can login using Safari on my Iphone. But the app on the Iphone fails. Right now ignoring to call Humana if I think I received the message wrongly. As hoping once the first payment is allowed to be made online that the app will consider me covered starting the 1st of January. Not chasing too many rabbits right now with the app. Oh and my login info is saved on my Iphone so its not my putting in the wrong info. Truly expect better from a large company with their app working as well as the browser does on my Iphone, if not better.

  • By

    Rage inducing

    I’d be thrilled if I had to eat crow and apologize for this rating! However, the app tells me there are no providers. That’s not true. So I call the phone line and spend a ridiculous amount of time trying to get past the chat bot to a person which didn’t happen today. So I let it tell me there were many providers, would I like it to read it to me? No. How about emailing it? Sure! Well then I get an email with crazy Cisco security that throws me into an infinity loop to register. I was never able to register to read the list of providers. Please fix this app.

  • By

    Thankful this app finally has voiceover support!

    I haven't been able to run this app through its paces as much as I would like, but I am going to start trying to do so soon. Anyway, until this most recent update, this app was completely inaccessible, which was frustrating as I am a Humana customer. Now that the app works with voiceover, I am very happy that I can use it independently.

  • By

    Good updates!

    Update: really like having “pay my premium“ on the dashboard! Thank you for some good changes. 🙂 I just downloaded the app to find a provider in my area because the website wouldn’t populate on the “My Humana” page. In the app, I type in my provider’s name and after about two seconds, it throws me out. Over and over. What the heck is going on, Humana?

  • By

    Very user friendly! So helpful!

    Very user friendly! So helpful when needing to get quick information! It has all my information right there I use it to reference everything medical & pharmaceutical information. Unless I need to talk to someone i use this app for all my insurance needs!

  • By

    So easy!

    So easy to use! ID cards at your fingertips, easy place to manage deductibles, see all your claims, see exactly what you were charged and what you have left to pay. Also offers definitions and explanations which are very helpful! This is insurance for the next generation.

  • By


    Humana is awful in general. Too many limitations. Their website it horrendous and so is the app. I would like to have the option to type in the name of a provider to see if the provider is in network. Not go through a list of a million people to find out 1 hour later the person I was looking for isn’t even on the list. They also have a lot of missing providers on the list which I know in fact take my insurance.

  • By

    Very Good! Form and Function

    Easy to use; functions as intended; however, I would like to see the Authorizations in the app instead of having to log onto a computer to do so. Having access to that information would be extremely useful. I would give it 5 stars if it had this feature.

  • By

    Provider Search doesn’t work

    I downloaded this app and at first everything seemed to work well enough. However, when I tried to pull up any provider information the app said there was no information and crashed over and over again. This was one of the main reasons I downloaded it, that and coverage info. If it doesn’t get fixed, I’ll just call and spend the long wait time.

  • By

    Cannot Find Information I Want/Need

    After spending over an hour on this app trying to (1) find a specific medication and (2) where I am in the different stages of the plan. I cannot find either one! I know the medication was spelled correctly because I got it from the pharmacist herself! I also can’t find any information about where I am in the different stages of my insurance plan. They tell me I’m in the doughnut hole, but I would like to see it myself and how I got there. No such luck!

  • By

    Out of Pocket Tracking is Great!

    Not sure about all of these other reviews, but I’ve been using this to track our out of pocket to see how much progress we’ve made and so far it’s been great and updating every day, so it’s been well so far.

A better way to Contact apps

You can now contact MyHumana customer service directly
via Email using our new site -

Contact MyHumana directly

Is MyHumana Safe?

Yes. MyHumana is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 900 User Reviews sourced from the Appstore and the appstore cumulative rating of 3.1/5 . Justuseapp Safety Score for MyHumana Is 35.9/100.

Is MyHumana Legit?

Yes. MyHumana is legit, but not 100% legit to us. This conclusion was arrived at by running over 900 MyHumana User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for MyHumana Is 35.9/100.

Is MyHumana not working?

MyHumana works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.

Have a Problem with MyHumana? Report Issue

Leave a comment:

Why should I report an Issue with MyHumana?

  1. Pulling issues faced by users like you is a good way to draw attention of MyHumana to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a MyHumana customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using MyHumana.

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