MyHumana Reviews

I’ve had the Humana app as long as I’ve had Humana, about 3 years now. I’ve never had a problem with MyHumana . Everything opens the way it’s supposed to. Updates of stuff I did at the dr are pretty quick to show up. No issues worth noting.

Regarding people who bash MyHumana with 1-star and 2-star reviews; take a closer look at what they’re saying. Many of them give MyHumana a low rating because MyHumana doesn’t do something they think it should, call Humana on the phone, and then give MyHumana a low rating because they got frustrated on the PHONE CALL. True, MyHumana doesn’t do absolutely everything. But it’s an app! If you want 100% access to 100% of everything, just go to the full website!

MyHumana does not update Medicare stages. I fully met my deductible and when I sign in on the computer it shows me so. MyHumana still says I’ve met zero dollars of my deductible.

MyHumana does not correctly show pricing. I was prescribed a new med and MyHumana said I would pay $300 for 90 days. When I signed it online it said I would pay 680 for it for 90 days and that’s what was charged to my credit card. So I no longer use MyHumana as it just doesn’t update. I waited untilthe end of the month to see if it just updated once a month, but new month and no updates. I also cannot use the price estimator on MyHumana as it is not accurate and does not agree with what you get when you sign in on a computer. This is really an issue. Position here. Have use lots of healthcare and Medicare apps both as a provider and as a consumer. MyHumana is a fail.

MyHumana does not allow you to ask FAQ’s frequently asked questions, you HAVE to cal and work your way through their phone tree, if you figure it out you might be able to understand the person that answers with a heavy accent!
ALSO, shortly after signing up the website had a problem, I could not sign in. Wanted me to create a new password! The HUMANA, RxMentor, and Humana Pharmacy all use the SAME password, HUMANA knows it but customers don’t, took more that a week to finally call, because I could NOT sign in, I called and got someone to have me change my password! If I did not ask her if this password would work for other Humana sites, I would have been rejected AGAIN and AGAIN, trying to use the original password! Try and get a person without a heavy accent is impossible!

I’ve had Humana for 3 years now, MyHumana is workable and I sometimes have to search for things but usually find them. One thing I’d like to see is approvals for services doctors request but other than that MyHumana gives me what I need. I am pleased with Humana as a whole! Great job is far!
I would like to receive plan changes by mail when open enrollment comes around and maybe a letter stating I will be enrolled in the same plan for the following year if I have not notified Humana I’m changing plans. Good on ya Humana!!!! Thanks for you great service!!!

I’m trying to get my policy so I can go to the dentist. I applied online with all my personal info and a credit card. I got an email saying look forward for a decision letter. It never came and I’m calling customer service. Well, bad idea. I called them for three days straight with no answer. It’s a automated system that supposed to connect you to a person and it doesn’t, it just rings until you give up. I finally got someone on the phone this morning and he put me on hold for 20 mins until the call unexpectedly ended. Worst company because of their customer service. I don’t know what kind of service they have because I just can’t make it that far to even get a client ID so I can visit the dentist.

For starters the bug that was mentioned by other users about the digital ID not saving to photos appears to be fixed even though it was not mentioned in the last update notes.

This developer is incredibly responsive and open / receptive to feedback. I requested the option to save my digital ID to the “wallet app” and the developer was very open about the request and was told it is on the roadmap.

I know app design is more difficult than most users realize but this team appears to be sincerely devoted to improving their app.

I haven't been able to run MyHumana through its paces as much as I would like, but I am going to start trying to do so soon. Anyway, until this most recent update, MyHumana was completely inaccessible, which was frustrating as I am a Humana customer. Now that MyHumana works with voiceover, I am very happy that I can use it independently.

I have Medicare Part D. Every single drug I enter says ‘Not Covered’- including ones that I just filled and ARE covered. Also annoying- I can only search for a medicine based on the first three letters of its name. While I usually know that, I don’t for every med-especially vaccines. I need a Tdap, for example. I don’t know all the brand names for those. The deductible shows me at $0 even though I’m several hundred in. For pharmacies, it won’t let me maintain a list of frequently used. Instead it wants me to share my location- which isn’t helpful if I’m not near my pharmacy.

I tried contacting the mobile developers as suggested. No response.

MyHumana is easy to use and allows me to show my insurance cards easily when needed.

Minimal lag switching between tabs and shows all my coverage information and lets me search easily for any INN providers.

The issue I have is that I cannot for the life of me find where to pay for my claims! I used to have UnitedHealth and I'm so used to having the pay button next to each of my claims.. I can't find it anywhere on claims tab on the tab. This means I'll have to try and remember my login online and pay via the website.

If I could give them a -10 I would! From the time joining Humana and installing MyHumana , I have had nothing but trouble trying to sign in! After setting up account on MyHumana , I would not be able to get back in. I have deleted and reinstalled numerous times so I could start over with different info but if I might happen to get logged in it was only by happen stance after trying too any times to mention. I have had to change my email, my security questions, my password each time I might get in MyHumana ; I have entered my Humana # along with other identifying #s, and it said I was wrong. THIS IS THE MOST USELESS APP EVER DEVELOPED!!!

I was not sure what to expect, but once I got all the apps in place, information and a. Was have been spectacular. This is almost nothing I can’t do or find out about with the information available.
Good job Humana and thanks for the additional support during the Covid19 concerns.
I would recommend Humana to any of my friends without a moment’s hesitation!

I’ve had Humana for 4 years. I find the information I need on MyHumana : in network providers, claim status, and pharmacy information. I probably wouldn’t rate the phone support 5 stars but that’s mostly a function of the fact that Humana doesn’t give their phone agents the information or discretion to answer a lot of problems. For me, MyHumana does what it’s supposed to do.

An order was shipped to my home address 2 weeks ago. Tried tracking package thru Fed Ex and all I could find out package is somewhere in transit and they were not sure when it would be delivered. After four attempts to talk to a human person at Humana they were useless. Since medication was a controlled substance they would have to get in touch with my physician before they could ship me a replacement. So we are talking approximately 5-10 if not longer days before I receive my medication. Will unfortunately start using my local pharmacist for all my medications.

Fantastic experience, not sure at first, however I’ve been guided in the right direction from the representative. MyHumana after updates never works any longer with facial recognition, you have to reset it all over. This is the only annoying feature in my opinion, otherwise no problems, I’m very happy with it.

This application is not reflective of the information before download and next to impossible to use! Ordering OTC items were not sent and show no items ordered. Medications showed sent were never received! None of this information shows on MyHumana . All medications that was ever prescribed shows with me expected to indicate what I no longer take, it is evident these prescriptions were intended for only till the medicine was completely taken no refills. This program should be able to remove such items without my input!

MyHumana is worthless and the people who discovered it are worthless and the people who administrate it are worthless too. My cousin can change his personal info in his profile but I can’t and it’s the same app. Humana claims you can do everything on MyHumana; I challenge you to try it and discover why I am so frustrated with them. Humana has lost its customer service 2-3 years ago and they are losing customers left and right. I should had left them years ago. I had no one to warn me about Humana ; so here we go....STAY AWAY FRM HUMANA OR YOU WILL REGRET IT...If you join now it’s your fault simply because you have been warned...GOOD LUCK

Do you notify me when a RX has no more refills???
If so where do i sign up for that. I have been not getting any notice from this Co. and my Rxs run out with no notice at all. I am having a lot of memory loss problems and keep on running out.. the Meds i take i can not go without them with out having withdrawals for not having the Meds from Humana. Is there anything that i can do to prevent this from happing to me. My Dr L Chow dropped the ball on me and did not order my meds like she was suppose to. Now i am having withdrawals. Someone help me please.

Yet I can login on my Imac. And can login using Safari on my Iphone. But MyHumana on the Iphone fails. Right now ignoring to call Humana if I think I received the message wrongly. As hoping once the first payment is allowed to be made online that MyHumana will consider me covered starting the 1st of January. Not chasing too many rabbits right now with MyHumana . Oh and my login info is saved on my Iphone so its not my putting in the wrong info. Truly expect better from a large company with their app working as well as the browser does on my Iphone, if not better.

For a major health care company, MyHumana doesn’t work. It is not current, does not update your prescription information. Here it is March 2020 and there is no information for the current year. You cannot check your total out-of-pocket spending or see what coverage stage you are in. The drug information is not updated, current, or available. Humana must have laid off too many IT people. The only way to get your information is to call Humana directly and speak to a claims representative. MyHumana must be using Radio Shack computers. I do not recommend MyHumana.

Search for doctors always comes up “No available within 50 miles!! Of Vero Beach!
Then you try to order from OTC Pharmacy if you want to read detail on a specific item you have to start your search all over and begin with page one! Now if you get lucky enough to find items you need and get them in your shopping cart then you get timed out over and over!
I have contacted Humana many times over the last 3 years but NOTHING EVER GETS FIXED OR EVEN BETTER!
Can’t wait to DUMP Humana not worth the agrivation!

I have been trying To get a reduced price this is been going on since November 9, 2018 your office says they never received anything from my doctor and I don’t understand why I’ve been to three doctors and everyone of them has tried to get me this medication and your office says they have not received anything from any doctor that they sent the forms out and not one time has any Dr. responded to any of them I have been to see Dr Lupi Dr. farmer and Dr. Dean all from Shands HospitalAnd I even talk to a lady in your office they Maria while she was on the phone with Dr. farmers nurse and now nobody knows anything about it thanks someone desperate.
Thank you for very much for a quick response Linda Tolodxi

I’d be thrilled if I had to eat crow and apologize for this rating! However, MyHumana tells me there are no providers. That’s not true. So I call the phone line and spend a ridiculous amount of time trying to get past the chat bot to a person which didn’t happen today. So I let it tell me there were many providers, would I like it to read it to me? No. How about emailing it? Sure! Well then I get an email with crazy Cisco security that throws me into an infinity loop to register. I was never able to register to read the list of providers. Please fix MyHumana.

Update: really like having “pay my premium“ on the dashboard! Thank you for some good changes. 🙂

I just downloaded MyHumana to find a provider in my area because the website wouldn’t populate on the “My Humana” page. In MyHumana , I type in my provider’s name and after about two seconds, it throws me out. Over and over. What the heck is going on, Humana?

Very user friendly! So helpful when needing to get quick information! It has all my information right there I use it to reference everything medical & pharmaceutical information. Unless I need to talk to someone i use MyHumana for all my insurance needs!

So easy to use! ID cards at your fingertips, easy place to manage deductibles, see all your claims, see exactly what you were charged and what you have left to pay. Also offers definitions and explanations which are very helpful! This is insurance for the next generation.

Humana is awful in general. Too many limitations. Their website it horrendous and so is MyHumana . I would like to have the option to type in the name of a provider to see if the provider is in network. Not go through a list of a million people to find out 1 hour later the person I was looking for isn’t even on the list. They also have a lot of missing providers on the list which I know in fact take my insurance.

Easy to use; functions as intended; however, I would like to see the Authorizations in MyHumana instead of having to log onto a computer to do so. Having access to that information would be extremely useful. I would give it 5 stars if it had this feature.

I downloaded MyHumana and at first everything seemed to work well enough. However, when I tried to pull up any provider information MyHumana said there was no information and crashed over and over again. This was one of the main reasons I downloaded it, that and coverage info.
If it doesn’t get fixed, I’ll just call and spend the long wait time.

After spending over an hour on MyHumana trying to (1) find a specific medication and (2) where I am in the different stages of the plan. I cannot find either one! I know the medication was spelled correctly because I got it from the pharmacist herself! I also can’t find any information about where I am in the different stages of my insurance plan. They tell me I’m in the doughnut hole, but I would like to see it myself and how I got there. No such luck!

Not sure about all of these other reviews, but I’ve been using this to track our out of pocket to see how much progress we’ve made and so far it’s been great and updating every day, so it’s been well so far.