TigerConnect (formerly TigerText) Clinical Communications for Healthcare
Teams More than a secure text messaging app, TigerConnect is a communication
and collaboration platform that streamlines workflows by delivering actionable
real-time, clinical data at the point of care to drive pos...
Unfortunately depends on WiFi at work
I am a PA at a level one trauma center working on emergency general surgery. My hospital recently began using tiger connect. My team uses it to update each other on patients and cases, and send pictures of wounds. We also receive messages from nursing staff and other services. Still have our pavers. Thank goodness. It’s great when the WiFi is connected and fast, however there are days when the app is buffering and I don’t receive messages in a timely manner. The app itself is fine, but the fact that I rely on my hospital’s WiFi makes it dangerous to use for urgent and emergent communication. I certainly hope my hospital will not do away with our pagers, as cumbersome as they are. The other downfall is that some providers will use the pagers for consults and some will assume using tiger connect is appropriate. It prevents people from using pagers for emergency consults.
Powerful, Flawless and secure
We run a large multispecialty group with now 234 users on our network. Our practice has never run smoother. The ability to reach anyone, move information and get answers has been revolutionary for our practice. We tried other solutions which spoke a good game but didn’t deliver. TigerConnect has amazing support. It has become more critical than our ehr. Our local hospital just got it as well and it is great to get all communications through one platform. We are excited to get the patient facing module they plan to release shortly.
TigerConnect understands healthcare
TigerFlow is at the core of our digital transformation strategy and has helped us improve collaboration and timely patient care. It’s reliable, we can always depend on the app to be up and running with real-time information. It’s super easy to use and makes my job much easier. I would highly recommend if you are looking to improve care collaboration. Our team loves it! Don’t know how we did our jobs before we had TigerConnect.
Don’t get told when I have a new message
Have this for work and it was great for a while. Then all of a sudden I stopped getting the option to customize my ringer. Other people with iOS have no issues but me. It sets it to a default ringer that you can barely hear and it only plays once. Have tried contacting customer support and they sent a how to fix sheet. Told me to call with any further issues. Tried to call and got sent straight to voicemail telling me to call during business hours but failed to tell me when business hours are. So far with all this mess I would delete the app if I could but sadly need it for work purposes.
Good app but inconsistent
Worked fine for a while, but I often don’t get audible or visible notifications, text entry area gets covered up by the pop up keyboard, especially in portrait mode, and sometimes it takes a while for message to be received, whether I’m of WiFi of cell. Some (or all) of these issues may be due to OS issues, but they’re frustrating and make for less-than-ideal user experience. We use this instead of pagers, so reliability is important.
Wish they’d stop notifying of everyone joining
Enjoy being able to communicate with coworkers, however, I work for a large company(multiple states wide) and every time someone joins TigerConnect in your company it notifies you. I really wish there was a way to disable that feature as I get 20+ notifications a day of people joining that I have no idea who they are. Please make this an option we can disable as the notifications I would like to get are just messages.
Still a lot of bugs
I seem to have to delete and reload the app at least once a month because the line where you type the text reformats, disappears and reappears if one scrolls down. Another issue is the phantom text/notification that also doesn’t appear until one deletes the app and reloads it. It is annoying as well as frustrating that our work place still uses this less than adequate app and I tell most of my associates to text regularly through standard iPhone text messaging instead of TT whenever possible.
The TigerConnect Mobile App is intuitive, easy to install, and reliable
I’ve been using TigerConnect for several years and find the app to be intuitive, the service is always available, and there is no delay in delivering messages. Keep up the great work!
Overall a good app for the service it supplies. I would like to see some more alert options or create your own alert.
1) Cannot get the app to stop alerting when a message is received. This means it may go off a dozen times in the operating room until someone can get to the phone. This cannot be altered in settings and customer service could not help. 2) On multiple occasions, it has malfunctioned and continued to send alerts even after the message has been read. The only solution is to delete the app and reinstall it.
Notifications are glitchy
The endless notifications when you receive a new message are highly annoying. It should alert twice like iMessage, or at least give you the option. Also, I keep getting a notification that I have 3 (or more) unread messages even after I have read everything. Still alerts after deleting the message and restarting my phone.
Very secure and user friendly
I have been using app for almost a year. Loving all the features, specially roles and call. Also it encrypts all your data so I can share my private data and documents over the app.
Dr David Northington Hospitalist and cmo
Grade app. Are use this app every day. With hundreds of messages regarding patient care. I received EKGs labs. Updates on my patients. And can securely text back-and-forth with other physicians and nursing staff. I could not function in this day and age without this app.
Need to be able to turn off alerts
Useful for hippa-compliant conversation, however the feature that alerts you when someone joins TigerConnect is extremely annoying. This does not work when your organization includes thousands of people. Please please add a feature that allows us to turn these alerts off!
Rings constantly. Once it goes off it repeats every minute until you look at the message. There is no way to have it beep once or twice like a text message. Even if you are having a discussion with a patient and family. It even beeps when you are talking on the phone with the phone against your ear.
Yes. TigerConnect is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 242 User Reviews sourced from the Appstore and the appstore cumulative rating of 3.4/5 . Justuseapp Safety Score for TigerConnect Is 21.9/100.
Yes. TigerConnect is legit, but not 100% legit to us. This conclusion was arrived at by running over 242 TigerConnect User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for TigerConnect Is 21.9/100.
TigerConnect works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
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