Langley Reviews

I have just had it with Langley. It has been a terrible headache to work with even with a VPN. It is making me reset my password but gives me an error when I put in a new one. I called this app for assistance, they couldn’t fix it and elevated it to people who were supposed to be able to fix it. I have not heard anything back at all. The rep said they would contact me to let me know the status. Never heard back.

I understand updates, but constantly doing them and then wiping information to make us have to redo our log in is so annoying!! What’s the point in having information saved or using a thumb print if we have to constantly redo it because if updates. (This is the only time I have to, or sometimes Langley is completely down.) pretty useless if it is never available when needed and saving thumb print or using quick sign in is also pointless as you have to re-save everything. ) I’m not talking about resetting passwords, I’m talking about just having to constantly out it in but app gives option to save or thumb print. I have contacted this app before and nothing is ever done except an apology. Searching for new bank to go.

The new update doesn’t allow me to log back in. It requires inputting some information to verify my identity and then reset my password, but at that step in the process it shuts down and says it’s unable to process the request. Langley has been great in the past, but this bug has been really inconvenient as I have been on vacation and unable to see charges to my account/transfer funds through Langley .

I loved the old app design where you could easily see your available and current balance side by side for each account. This made it really quick and easy to check your balances on the go. With this new update you can no longer see the current and available balance side by side and you have to tap through each account. This wouldn’t be as annoying if Langley didn’t crash or take forever to load each time I clicked on my accounts. The old design was also much easier on the eyes, definitely would revert back to the old app if I could.

I definitely understand and appreciate trying to update Langley to make things more streamlined, however making credit card payments from an external bank is extremely difficult, to the point where I am no longer able to do so via Langley . I’ve put in my external bank info, and then it tells me that I do not have my bank linked. I then attempt to link it again, and it tells me it’s already linked. I can see my balance, so I know it’s there. However, it will not let me pay my bill in Langley .

App is better.
Contact runs you past this Leigh……dump this til it can be better. Frustrating as %**%
Same with the widget. Sometime it updates immediately, sometimes not for days if at all. Delete the widget and reinstall, try to choose what acct to display…….just sits there and looks at you. What’s the point of a feature of its just going to frustrate the user? “Do or do not, there is no try” to quote a jedi master.

I like the new update, but please bring back the fast balance widget. It is a valuable tool to help keep an eye on my account balances. A couple of years ago I saw at a glance that a lot of money was missing from my savings by using the widget and was able to act a lot more promptly to have my fraudulently taken money back.

I have an iPhone 15 pro max and before an iPhone 14 Pro Max.

The text is not the same size at the bottom as the base page and too large. If you attempt to use their function the text is too big and does not fit across the width of the screen.

Think you need to reformat the screen? Let me know if the is something I’m missing. Thanks

Whatever they’ve done to Langley with the new update will literally not let me login. There must be a lot of issues because wait times for a representative is 30 minutes plus. Such a long wait for this update to roll out to this? Wow, just wow.

Update: from 1 to 5 stars. Originally, the new update had me all messed up. It would not take my information to allow me to update my password. Finally after waiting a while, I was able to change my password. After already changing it once already. The roll out did not go smoothly but the new design is a welcome change.

Langley was working fine until the last update. Now it won’t open. Period. Please fix it. Other than the last update, I love the ease of using it.

Most apps confuse me. Langley is really easy and if I get confused, I can always go into a branch and ask for help. I absolutely love this app and I am so glad that my sister introduced me to y’all. Best credit union ever. Thank you so much and God bless. 💖

I love the new features of Langley. You can lock your card with ease, set transaction or monthly spending limits and get a comprehensive break down on how you’re spending your money. This was a great update and kept this app as my primary account.

The fact that I can add my other outside checking accounts is awesome. Makes bank to bank transfers super easy! And I can see all of my accounts in an app that I trust. The calls to the services happen much quicker and the visuals are much cleaner in this latest update as well.
Great job!

Recent updates to Langley have made mobile banking a breeze. Depositing a check is fast and simple. Headings, pull-downs and font sizes are easy to read. Kudos to the developers for making Langley easy to navigate!

My experience with this app Virtual banking has been like no other. I enjoy not over drafting my account and I also enjoy the transfer between accounts. It’s so convenient, can’t wait until all my bills are set up thru my bank.

Online banking app is not user friendly. Very difficult to see transaction. Getting better at viewing my account. Langley is just different from what I am use to. I get frustrated with trying to log into my account because it ask security questions that you never had. It will be two questions and only one that you have actually chosen. This makes it difficult to login to your account and it’s very unfair to a customer.

I love my bank. Left Wells Fargo for them. Best decision I ever ever made. They always upfront about everything and always trying to find a way to help. Even when my credit score dropped off they still where willing to help. I approve this bank so much. Thanks langely from ur customer Jennifer Council

We have been with this app federal for many years. We are absolutely elated with the service, courtesy, and willingness to help that this app offers. Only wish the drive-through‘s at Fort Eustis We’re open more often. Other than that, extremely satisfied. thank you this app, Federal, credit Union. Blaine Coblentz.

My experience with this app Federal has exceeded my expectations in every possible way. The level of professionalism as well as personal care and attention to my needs, even though I do not have my own business or anything is a very big deal to me. this app has demonstrated that everyone matters, small or large. That is really hard to find now …. This is definitely the best financial decision I’ve made.

Very easy to use very easy to understand. It doesn’t get any better than this. This is what mobile banking supposed to be.