My SmartPayroll app not working? crashes or has problems?

My SmartPayroll Status

Last Updated on 2020-05-14 by SmartPayroll

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📋 1 Reported Issues:

Felicity Diack 2022-04-03

Hi there, I am getting an error message when i try to log in to smartly, I need to pay my staff today bt your 0800 number is obviously not available today, could you please get someone to call me as soon as possible 0275407675 to rectify this, my busness name is Kaos 2008 Limited, Thank you, Kind Regards, Felicity

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Common My SmartPayroll Problems & Solutions. Troubleshooting Guide

Table of Contents:

My SmartPayroll iPhone Issues and Solutions

My SmartPayroll iOS app crashes, not working, errors
My SmartPayroll iOS app network issues
My SmartPayroll on iOS has black/white screen

My SmartPayroll Android App Issues and Solutions

My SmartPayroll has errors/crashing/not working
My SmartPayroll server network connectivity issues
My SmartPayroll has black screen

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My SmartPayroll iPhone Issues and Solutions

How to fix My SmartPayroll app crashes or not working on Iphone (iOS):

Close and restart the My SmartPayroll app on iPhone
Update My SmartPayroll app to the Latest Version for iOS
Uninstall and reinstall My SmartPayroll iPhone app
Update your iPhone to the latest iOS version

Fix My SmartPayroll on iPhone unable to connect to server/internet connection issues::

To resolve My SmartPayroll network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

My SmartPayroll Android App Issues and Solutions

Fix My SmartPayroll not working on Android, crashes, errors or is unresponsive:

Force Stop the My SmartPayroll App
1. On android, goto Settings » My SmartPayroll » click [Force Stop]

Update My SmartPayroll to the latest version on PlayStore

Clear My SmartPayroll App Cache and Data:
1. On android, goto Settings » Apps » My SmartPayroll » Storage » click [Clear Data] option. This clears both data and cache.
2. restart My SmartPayroll.

Fix My SmartPayroll unable to contact server/ My SmartPayroll internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click My SmartPayroll » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto My SmartPayroll » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch My SmartPayroll