SmartPayroll app not working? crashes or has problems?

SmartPayroll Status

Last Updated on 2019-05-01 by SmartPayroll

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Common SmartPayroll Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot SmartPayroll app on iOS and Android devices. Solve all SmartPayroll app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

SmartPayroll iPhone Issues and Solutions

SmartPayroll iOS app crashes, not working, errors
SmartPayroll iOS app network issues
SmartPayroll on iOS has black/white screen

SmartPayroll Android App Issues and Solutions

SmartPayroll has errors/crashing/not working
SmartPayroll server network connectivity issues
SmartPayroll has black screen

SmartPayroll iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever SmartPayroll app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix SmartPayroll app crashes or not working on Iphone (iOS):

Close and restart the SmartPayroll app on iPhone
Update SmartPayroll app to the Latest Version for iOS
Uninstall and reinstall SmartPayroll iPhone app
Update your iPhone to the latest iOS version

Fix SmartPayroll on iPhone unable to connect to server/internet connection issues::

To resolve SmartPayroll network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix SmartPayroll black/white screen (blank screen) on iPhone:

Follow the SmartPayroll iOS app troubleshooting guide Here →

SmartPayroll Android App Issues and Solutions

Fix SmartPayroll not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent SmartPayroll app issues:

Force Stop the SmartPayroll App
1. On android, goto "Settings" » click SmartPayroll app. » click "Force Stop".

Update SmartPayroll to the latest version on PlayStore

Clear SmartPayroll App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "SmartPayroll app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch SmartPayroll.

Fix SmartPayroll unable to contact server/ SmartPayroll internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click SmartPayroll » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got SmartPayroll » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch SmartPayroll on android.

Solve SmartPayroll black/white screens issue on Android:

Follow the SmartPayroll android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at SmartPayroll, developers of SmartPayroll.

About this app

Its highly secure payroll processing saves you time, money and hassle by automating your payroll tasks. this app pays your employees’ wages directly to their bank accounts, deducts PAYE, KiwiSaver and all other deductions, and then files the necessary schedules and returns with the Inland Revenue Department for you. Easy. this app is an easy to use and cost-effective online payroll / wages system for small-to-medium sized New Zealand businesses.