Sainsbury's SmartShop Reviews

Sainsbury s SmartShop Reviews

Published by on 2026-02-13

🏷️ About: The easier, speedier way to shop - simply scan & bag as you go, all whilst tracking your running total! Here's how: • Download the SmartShop app to register – you’ll need to have your nectar card ready • Save offers and earn Nectar points* • Scan items you want as you walk around the store • Pack your items as you shop • Pay in a flash and feel like a VIP at one of our SmartShop checkouts** Or pay with Apple Pay.


       


Overall Customer Experience 😎


🤬 Negative experience
90.6%

😎 Positive experience
9.4%

🫥 Neutral
0.0%

~ from Justuseapp.com NLP analysis of 375 combined software reviews.

Is Sainsbury s SmartShop Safe?
Sainsbury's SmartShop does not appear safe based on available data.
9.4/100

  Safety Analysis »»

Is Sainsbury s SmartShop Legit?
Sainsbury's SmartShop does not appear legitimate based on our analysis.
9.4/100



Read 3 Customer Service Reviews 😠💢

4.8 out of 5
Doesn’t work

App crashes instantly upon starting shop

Can’t use it in my new iPhone

Transferred SainsburysSmartShop to my new iPhone but it refuses to work so I deleted it and downloaded it fresh but still doesn’t scan items but using the instores hand scanners works with SainsburysSmartShop (which are both connected via my nectar account) updating my shopping via both 5/4G and I store WiFi - can’t determine if this is a problem with my new phone, SainsburysSmartShop or nectar.

Issue about Apple Pay

SainsburysSmartShop was great. Until now I can’t no longer use apple pay to do the checkout, as the button is gone after I switched between another Apple ID.



Is Sainsbury s SmartShop Safe? 🙏

Sainsbury's SmartShop does not appear safe based on available data. JustUseApp Safety Score for Sainsbury s SmartShop is 9.4/100.
This assessment is based on our NLP analysis of 375 user reviews. Combined with the app store average rating of 4.8/5.

Safety Analysis

88.5% of users say app is safe 👍
88.5%

7.8% of users have some concerns ⚠️
7.8%

3.6% of users say app is risky 🚨
3.6%


Is Sainsbury s SmartShop Legit? 💯

Sainsbury's SmartShop does not appear legitimate based on our analysis. Our NLP models processed user feedback to estimate legitimacy. JustUseApp Legitimacy Score for Sainsbury s SmartShop is 9.4/100 .
This conclusion is based on analysis of 375 user reviews.

🔏 Privacy & Data Safety

Sainsbury s SmartShop collected the following data from you:

  • Data Used to Track You:
    • Identifiers
    • Usage Data
  • Data Linked to You:
    • Purchases
    • Contact Info
    • Usage Data
  • Data Not Linked to You:
    • Financial Info
    • Location
    • Identifiers
    • Usage Data
    • Diagnostics



How was your experience with Sainsbury's SmartShop? Post a Review




Features

To see if SmartShop is available in your store, just tap the ‘Find a SmartShop store’ button in the app, or visit and apply the ‘SmartShop’ filter within ‘Customer facilities’.

* Please note that you'll need to be a Digital Nectar customer and have opted in to the offers on the Nectar app to view them in SmartShop.

You can use SmartShop on your mobile data or our free in-store WiFi, where available.

**SmartShop checkouts are not available in our mobile pay stores, as these are Apple Pay in-app payments only.

If you have any feedback about the app or your SmartShop experience, please call us on 0800 234 6434.

  Contact Support
Developer:
Sainsbury's

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