Sogesmart app not working? crashes or has problems?

Sogesmart Status

Last Updated on 2020-01-16 by Société Générale Calédonienne de Banque

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App has problems

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Common Sogesmart Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Sogesmart app on iOS and Android devices. Solve all Sogesmart app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Sogesmart iPhone Issues and Solutions

Sogesmart iOS app crashes, not working, errors
Sogesmart iOS app network issues
Sogesmart on iOS has black/white screen

Sogesmart Android App Issues and Solutions

Sogesmart has errors/crashing/not working
Sogesmart server network connectivity issues
Sogesmart has black screen

Sogesmart iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Sogesmart app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Sogesmart app crashes or not working on Iphone (iOS):

Close and restart the Sogesmart app on iPhone
Update Sogesmart app to the Latest Version for iOS
Uninstall and reinstall Sogesmart iPhone app
Update your iPhone to the latest iOS version

Fix Sogesmart on iPhone unable to connect to server/internet connection issues::

To resolve Sogesmart network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Sogesmart black/white screen (blank screen) on iPhone:

Follow the Sogesmart iOS app troubleshooting guide Here →

Sogesmart Android App Issues and Solutions

Fix Sogesmart not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Sogesmart app issues:

Force Stop the Sogesmart App
1. On android, goto "Settings" » click Sogesmart app. » click "Force Stop".

Update Sogesmart to the latest version on PlayStore

Clear Sogesmart App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Sogesmart app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Sogesmart.

Fix Sogesmart unable to contact server/ Sogesmart internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Sogesmart » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Sogesmart » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Sogesmart on android.

Solve Sogesmart black/white screens issue on Android:

Follow the Sogesmart android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Société Générale Calédonienne de Banque, developers of Sogesmart.

Verified email

Contact e-Mail: sgcall@sgcb.nc

Contact e-Mail: innovation@sgcb.nc

About this app

La 1ère application bancaire en Nouvelle Calédonie revient avec plus de fonctionnalités. this app, l’appli pour gérer mes comptes en 3 clics. 1. 2. 3. 3. 4. 5. 6. Application disponible pour les professionnels et particuliers. · Contactez-nous par téléphone directement au 25. 63. En cas de difficulté ou pour toute suggestion d’amélioration, contactez-nous à l’adresse innovation@sgcb.