UBS Access Status

Last Updated on 2024-10-17 by UBS AG

I have a problem with UBS Access

Are you having issues? Select the issue you are having below and provide feedback to UBS Access.

⚠️ Fix Now in One Click

⚠️ Most reported problems ⚠️

Not working

32.4%

29.7%

Connection

18.9%

Payments

10.8%

24 hour clock ⏰

- UBS insists on sending a physical letter to set this thing up every time I change phones

- Too many errors, cannot login issues

Common UBS Access Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve UBS Access network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the UBS Access App
1. On android, goto Settings » UBS Access » click [Force Stop]

Clear UBS Access App Cache and Data:
1. On android, goto Settings » Apps » UBS Access » Storage » click [Clear Data] option. This clears both data and cache.
2. restart UBS Access.

On android, goto Settings » Apps or Manage Apps tab.
Click UBS Access » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto UBS Access » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch UBS Access

E-Mail: sh-access-feedback@ubs.com

Website: 🌍 Visit UBS Access Website

Privacy Policy: https://www.ubs.com/global/de/legalinfo2/privacy.html

Developer: UBS AG

Apr 13, 2025, 08:52 AM
a user from Zurich, Switzerland reported problems with UBS Access : Not working
Mar 12, 2025, 03:54 PM
a user from Chevy Chase, United States reported problems with UBS Access : Login
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