UBS Access Status

Last Updated on 2026-04-15 by UBS AG

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Most reported problems

51.7%

Not working

24.1%

Payments

8.6%

Connection

6.9%

Common UBS Access Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve UBS Access network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the UBS Access App
1. On android, goto Settings » UBS Access » click [Force Stop]

Clear UBS Access App Cache and Data:
1. On android, goto Settings » Apps » UBS Access » Storage » click [Clear Data] option. This clears both data and cache.
2. restart UBS Access.

On android, goto Settings » Apps or Manage Apps tab.
Click UBS Access » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto UBS Access » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch UBS Access

E-Mail: [email protected]

Website: 🌍 Visit UBS Access Website

Privacy Policy: https://www.ubs.com/global/de/legalinfo2/privacy.html

Developer: UBS AG

Jun 18, 2026, 11:04 AM
a AndroidOS user from Effretikon, Switzerland reported problems with UBS Access : Login
Jun 05, 2026, 07:08 AM
a AndroidOS user from Zurich, Switzerland reported problems with UBS Access : Login
May 09, 2026, 01:38 PM
a Windows user from Basel, Switzerland reported problems with UBS Access : Payments
Apr 30, 2026, 08:36 AM
a Windows user from Altötting, Germany reported problems with UBS Access : Payments
Apr 05, 2026, 03:16 PM
a Windows user from Wettingen, Switzerland reported problems with UBS Access : Not working
Apr 05, 2026, 02:31 PM
a Windows user from Wettingen, Switzerland reported problems with UBS Access : Payments
Apr 05, 2026, 02:28 PM
a Windows user from Wettingen, Switzerland reported problems with UBS Access : Payments
Mar 12, 2026, 05:27 AM
a Windows user from Bätterkinden, Switzerland reported problems with UBS Access : Login
Mar 11, 2026, 07:59 AM
a Windows user from Penthalaz, Switzerland reported problems with UBS Access : Connection
Feb 18, 2026, 01:34 PM
a Windows user from Gränichen, Switzerland reported problems with UBS Access : Connection
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