ShipStation app not working? crashes or has problems?

ShipStation Status

Published by ShipStation on 2023-07-20

ShipStation Mobile gives you the power of ShipStation wherever you go. MANAGE
ORDERS • Import all your orders • Scan barcodes to find orders fast • Edit
& verify addresses • Hold or cancel orders • Apply bulk actions and
presets CREATE LABELS • Create & print shipping labels • View & print pick
lists & packing slips • Manage & process fulfillment orders TRACK
SHIPMENTS • Track shipments • Re-send trackin.

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Common dislikes about ShipStation app

- After choosing specific stores in the filter option, users cannot click on an order to see order details

- Some users experience login errors and cannot access orders on their phone

- App does not have full functionality compared to desktop version

- Search function can be improved as it brings up irrelevant results

Have a Problem with ShipStation Mobile? Report Issue

Common ShipStation Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot ShipStation app on iOS and Android devices. Solve all ShipStation app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

ShipStation iPhone Issues and Solutions

ShipStation iOS app crashes, not working, errors
ShipStation iOS app network issues
ShipStation on iOS has black/white screen

ShipStation Android App Issues and Solutions

ShipStation has errors/crashing/not working
ShipStation server network connectivity issues
ShipStation has black screen

ShipStation iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever ShipStation app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix ShipStation app crashes or not working on Iphone (iOS):

Close and restart the ShipStation app on iPhone
Update ShipStation app to the Latest Version for iOS
Uninstall and reinstall ShipStation iPhone app
Update your iPhone to the latest iOS version

Fix ShipStation on iPhone unable to connect to server/internet connection issues::

To resolve ShipStation network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix ShipStation black/white screen (blank screen) on iPhone:

Follow the ShipStation iOS app troubleshooting guide Here →

ShipStation Android App Issues and Solutions

Fix ShipStation not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent ShipStation app issues:

Force Stop the ShipStation App
1. On android, goto "Settings" » click ShipStation app. » click "Force Stop".

Update ShipStation to the latest version on PlayStore

Clear ShipStation App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "ShipStation app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch ShipStation.

Fix ShipStation unable to contact server/ ShipStation internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click ShipStation » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got ShipStation » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch ShipStation on android.

Solve ShipStation black/white screens issue on Android:

Follow the ShipStation android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at ShipStation, developers of ShipStation.

100% Contact Match

Developer: Auctane

E-Mail: [email protected]

Website: Visit ShipStation Website

63.16% Contact Match

Developer: ShipShap

E-Mail: [email protected]

Website: Visit ShipShap Website

About this app

Wherever you sell, however you ship, this app makes order fulfillment exceptionally efficient. this app Mobile gives you the power of this app wherever you go.