Somfy Protect app not working? crashes or has problems?

Somfy Protect Status

Published by Somfy Protect by Myfox on 2023-12-12

Prevent intrusions before they happen through a connected, simple and intuitive
security solution! From the Somfy Protect Application, you can: —Install and
configure the range of Somfy Protect equipments : Somfy Home Alarm, Somfy
One/One + and Somfy Camera. —Enable and disable the alarm, motion detection or
night mode —Be notified in case of an alert and access your cameras to view
past events or live stream your home .

I have a problem with Somfy Protect

Are you having issues? Select the issue you are having below and provide feedback to Somfy Protect.

User reports:
App has problems

User reports 7

problems reported in the last 24 hours

24 hour clock

Most reported problems

Connection

57.1%

28.6%

Not working

14.3%

Something else

14.3%

Reported Issues: 1 Comments

By ross hughes 1 year ago

Date?

Common dislikes about Somfy Protect app

- Suddenly the MyFox camera I have suddenly stopped communicating with the app.

- Their support team takes weeks to respond and there is no longer US based support via phone.

- My parents and aunt both had the same thing happen to them.

- Trying to get help is like pulling teeth.

- I made the mistake to buy three of their cameras.

- Now they are all useless.

- None of them will connect or be paired to my phone.

- This was the biggest waste of money ever.

Have a Problem with Somfy Protect? Report Issue

Common Somfy Protect Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Somfy Protect app on iOS and Android devices. Solve all Somfy Protect app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Somfy Protect iPhone Issues and Solutions

Somfy Protect iOS app crashes, not working, errors
Somfy Protect iOS app network issues
Somfy Protect on iOS has black/white screen

Somfy Protect Android App Issues and Solutions

Somfy Protect has errors/crashing/not working
Somfy Protect server network connectivity issues
Somfy Protect has black screen

Somfy Protect iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Somfy Protect app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Somfy Protect app crashes or not working on Iphone (iOS):

Close and restart the Somfy Protect app on iPhone
Update Somfy Protect app to the Latest Version for iOS
Uninstall and reinstall Somfy Protect iPhone app
Update your iPhone to the latest iOS version

Fix Somfy Protect on iPhone unable to connect to server/internet connection issues::

To resolve Somfy Protect network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Somfy Protect black/white screen (blank screen) on iPhone:

Follow the Somfy Protect iOS app troubleshooting guide Here →

Somfy Protect Android App Issues and Solutions

Fix Somfy Protect not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Somfy Protect app issues:

Force Stop the Somfy Protect App
1. On android, goto "Settings" » click Somfy Protect app. » click "Force Stop".

Update Somfy Protect to the latest version on PlayStore

Clear Somfy Protect App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Somfy Protect app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Somfy Protect.

Fix Somfy Protect unable to contact server/ Somfy Protect internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Somfy Protect » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Somfy Protect » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Somfy Protect on android.

Solve Somfy Protect black/white screens issue on Android:

Follow the Somfy Protect android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Somfy Protect by Myfox, developers of Somfy Protect.

100% Contact Match

Developer: Somfy Protect by Myfox SAS

E-Mail: [email protected]

Website: Visit Somfy Protect Website

About this app

Prevent intrusions before they happen through a connected, simple and intuitive security solution! —Install and configure the range of Somfy Protect equipments : Somfy Home Alarm, Somfy One/One + and Somfy Camera. —hands-free automatic disarmament with the Somfy fob when you come in: no more codes to key in! The Somfy Protect range is also compatible with IFTTT and Amazon Alexa.