Shield X Protection app not working? crashes or has problems?

Shield X Protection Status

Last Updated on 2021-02-23 by FIRMA SANATATE EVP

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Common Shield X Protection Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Shield X Protection app on iOS and Android devices. Solve all Shield X Protection app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Shield X Protection iPhone Issues and Solutions

Shield X Protection iOS app crashes, not working, errors
Shield X Protection iOS app network issues
Shield X Protection on iOS has black/white screen

Shield X Protection Android App Issues and Solutions

Shield X Protection has errors/crashing/not working
Shield X Protection server network connectivity issues
Shield X Protection has black screen

Shield X Protection iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Shield X Protection app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Shield X Protection app crashes or not working on Iphone (iOS):

Close and restart the Shield X Protection app on iPhone
Update Shield X Protection app to the Latest Version for iOS
Uninstall and reinstall Shield X Protection iPhone app
Update your iPhone to the latest iOS version

Fix Shield X Protection on iPhone unable to connect to server/internet connection issues::

To resolve Shield X Protection network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Shield X Protection black/white screen (blank screen) on iPhone:

Follow the Shield X Protection iOS app troubleshooting guide Here →

Shield X Protection Android App Issues and Solutions

Fix Shield X Protection not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Shield X Protection app issues:

Force Stop the Shield X Protection App
1. On android, goto "Settings" » click Shield X Protection app. » click "Force Stop".

Update Shield X Protection to the latest version on PlayStore

Clear Shield X Protection App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Shield X Protection app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Shield X Protection.

Fix Shield X Protection unable to contact server/ Shield X Protection internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Shield X Protection » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Shield X Protection » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Shield X Protection on android.

Solve Shield X Protection black/white screens issue on Android:

Follow the Shield X Protection android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at FIRMA SANATATE EVP, developers of Shield X Protection.

About this app

Surfing online securely and privately. Easy to connect, just with one tap. Select the server you want, and our algorithms will pick the best server for you, to ensure that you will have the best experience.