Brush Up app not working? crashes or has problems?

Brush Up Status

Kids have fun when they learn to brush their teeth with Budd! 2016 First Prize
awards from the US Education Department, Entertainment Software Association and
International Meeting for Simulation in Healthcare National Academy of
Medicine’s App of the Year Children love Brush Up™ and so do parents.
Dental professionals love the results.

I have a problem with Brush Up

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Most reported problems

Reported Issues: 1 Comments

By jessica blitz 1 year ago

The screen is stuck upside down and in landscape mode however my phone rotates all orientations. The app is not rotating at all and I can’t advance in it bc I can’t access the hyperlinked buttons.

Common dislikes about Brush Up app

- Glitches on the most recent iPads

- Screen turns blue and nothing happens after brushing

- Keyboard doesn't work when trying to create an account

- App hasn't been updated in a while

Have a Problem with Brush Up: Toothbrush Trainer? Report Issue

Common Brush Up Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Brush Up app on iOS and Android devices. Solve all Brush Up app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Brush Up iPhone Issues and Solutions

Brush Up iOS app crashes, not working, errors
Brush Up iOS app network issues
Brush Up on iOS has black/white screen

Brush Up Android App Issues and Solutions

Brush Up has errors/crashing/not working
Brush Up server network connectivity issues
Brush Up has black screen

Brush Up iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Brush Up app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Brush Up app crashes or not working on Iphone (iOS):

Close and restart the Brush Up app on iPhone
Update Brush Up app to the Latest Version for iOS
Uninstall and reinstall Brush Up iPhone app
Update your iPhone to the latest iOS version

Fix Brush Up on iPhone unable to connect to server/internet connection issues::

To resolve Brush Up network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Brush Up black/white screen (blank screen) on iPhone:

Follow the Brush Up iOS app troubleshooting guide Here →

Brush Up Android App Issues and Solutions

Fix Brush Up not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Brush Up app issues:

Force Stop the Brush Up App
1. On android, goto "Settings" » click Brush Up app. » click "Force Stop".

Update Brush Up to the latest version on PlayStore

Clear Brush Up App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Brush Up app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Brush Up.

Fix Brush Up unable to contact server/ Brush Up internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Brush Up » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Brush Up » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Brush Up on android.

Solve Brush Up black/white screens issue on Android:

Follow the Brush Up android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Big Fun Development, developers of Brush Up.

100% Contact Match

Developer: GamesThatWork

E-Mail: [email protected]

Website: Visit Brush Up Website

57.14% Contact Match

Developer: Kitten Planet

E-Mail: [email protected]

Website: Visit Kitten Planet Website

About this app

Brush Up demonstrated to improve kids’ brushing in a National Institute of Health funded study. ◆ Learn skills - with Budd, the Toothbrush Tutor. ◆ Build habits - by earning a collection of monthly Cool Prizes. ◆ Research funded by the National Institute of Health*. ◆ Directed by dental hygiene scientists and child psychologists. ◆ Follow up studies show better brushing a full year after they stop playing. ◆ Cheerful mentor, brilliant song, fun animation. ◆ Magic Mirror puts your child right in the game with Budd. ◆ Personal data protected. See brushupgame. com/privacy. ◆ Fresh prizes every month keep your child motivated. Buy the Brush Up bonus content: it includes the Selfie Match Game, 300 motivational prizes and a full year of brushing reports with a one-time purchase of $9. 99**. Apple manages your subscriptions. • Account will be charged $0. * US National Institute of Dental and Craniofacial Research Grant 1R43DE021334. Each month, your child gets 25 fresh motivational prizes and you get a stream of reports. Controlled study of children using Brush Up with the sensor-enabled toothbrush. Kids have fun when they learn to brush their teeth with Budd! More than just a fun timer and a great song, it is a true toothbrush training game. Children love Brush Up™ and so do parents. Dental professionals love the results. Brush Up and Selfie Match Game are trademarks of GamesThatWork.