Contact GOAT Support

by Addxx

It is extremely annoying that customer service takes so long to get back to you on an active order, especially when I’m spending $2500. I received an email saying what I bought were replicas, I had every intention of buying what I knew were in the pictures, asked customer service if the seller sent the sneakers in the pictures, with no reply for 48 hours and they automatically cancel my order and refund me my payment without me being able to have knowledge on what’s going on or my own input because I knew what I was buying. The variation of the sneakers I wanted arnt even listed on this app and they’re being deemed as replicas most likely. As a buyer I am highly upset on how this transpired and I would not recommend doing business with this app. I will post updates if this is resolved. Now I have to wait 5 days for a refund when I was waiting for a response for customer service to proceed with the order…

I finally get a reply 3 days later, and customer service is saying they “do not provide details that outline why the sneakers are relicas”. I ordered Zen yeezy promo samples, which arnt even listed on the stupid app. These promo samples are being deemed fake most likely because this company does not have the knowledge of the sneaker… or the seller didn’t ship the pair in the pictures. I find something VERY suspicious going on here when I’m trying to order a rare unknown sneaker. DO NOT USE THIS PLATFORM AS A BUYER OR A SELLER!!

by Slyfox1209

i’ve tried to order several different pairs of sneakers on this app and they seem to get cancelled by the seller within the matter of a day or two. Even after i’ve paid for the “instant” shipping. The seller shouldn’t post a price out on the app and when someone matches the price and is willing to pay the price that the seller requested give them the option to cancel it whenever with out any consequences. Now having me the buyer wait again for a 3-5 buisness day refund. i also used my $10 off coupon that i got from the scam of a black friday drops / raffles that they were doing and i won’t be getting that coupon back neither. it’s not like $10 meant anything because it doesn’t even cover the processing or shipping fee. speaking of the “black friday drops” this app had going. every time i tried to enter one of those drops the app always seemed to crash which seems like another problem this company won’t seem to fix. i gave this app multiple chances to redeem itself and after countless failed orders by a horribly ran company i will most certainly be sticking to stock x. as this app is completely unreliable so if you do manage to confirm an order for a pair of sneakers on this app don’t be too excited as you’re odds of the order actually going through is probably slim. a solid 1 star and thank you for you’re time.

by Itsecurtyprofessional

I ordered a pair of Jordan 4 infrared that were listed as “New” and “In the box”. When I ordered them, I received a notification stating that they were being sent to be verified before being sent to me. When I received them, there was a card in the box that appeared to indicate that they had been inspected. When I pulled the shoes out the box to try them on, I noticed that the shoes had been worn. The shoes had been cleaned up really well, but is was obvious that the shoes had been worn several times. I found it extremely disappointing that the person reviewing the shoes didn’t catch the obvious flaws in the shoes before they were sent to me. To make matters worse, instead of giving me a full refund, I was only giving GOAT credit. When i asked the customer care agent what would be done to prevent the same thing again, they never responded to my question. This means that I am potentially going to have to deal with the same issue with the next pair of shoes I am forced to get from them because it is obvious that the inspectors they employ either don’t take their responsibility seriously, or simply don’t know what they are doing. If and when they get me a pair of shoes that haven’t been previously worn, I won’t spend anymore money with this company. (Can’t call you the GOAT when you do business like this.)