Contact Nike SNKRS: Sneaker Release

Contact Nike SNKRS: Sneaker Release

Published by on 2022-03-29

YOUR ULTIMATE SNEAKER SOURCE Explore, buy and unlock the best of Nike and Jordan
Brand sneakers. SNKRS provides insider access to the latest launches, hottest
events and exclusive releases that Nike and Jordan Brand have to offer. GET THE

How to Contact Nike SNKRS: Sneaker Release

Nike SNKRS: Sneaker Release Contact Information

Listed below are our top recommendations on how to get in contact with Nike SNKRS: Sneaker Release. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Nike SNKRS: Sneaker Release. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).

NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Nike, Inc

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Developer: Nike, Inc.

E-Mail: [email protected]

Website: Visit Nike SNKRS Website

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Common Nike SNKRS: Sneaker Release Issues

  • By Travis1233

    Terrible App

    Has now ruined two releases for me in a row. Apple Pay does not work on this app. Every time I try to buy shoes, it says there was a problem processing your payment. This is the cards hooked up to my Apple Pay that I use to purchase everything else in the world, so I know it’s not my cards or my phone. Don’t try to get your release on this app, it will only screw you over. Thank god for footaction and finishline, they saved me both times. I will never use this app again though. It doesn’t even tell you if you got the shoes right away. How do you not know if you have them in stock? Every other website does. Then after 5 minutes of it sayin pending, it just says there was a problem processing the payment. I tried all of my cards, including credit cards that have a ton of space on and it doesn’t work. DO NOT WASTE YOUR TIME WITH THIS APP. You will be disappointed if you can’t the hottest shoe because this app can’t handle processing a simple payment. There’s so many better sites and apps than this one. Very disappointed that this app is so bad but is run by Nike. This app is pathetic and you can’t even purchase shoes on here so don’t waste your time. I would say it’s only good to send notifications when the shoes are being dropped

  • By DGall33

    What a joke

    Nike shows all the future releases and gives you a “notify me” option but it doesn’t really matter because you can NEVER get the shoes you really want. I have everything set up with fingerprint recognition and the second they go on sale push purchase and always end up “in line”. After 3-8 minutes of waiting “in line” I get a message saying the shoes are sold out in my size and I should pick a different size and try again. Are you serious?!? They’re shoes. It’s not a flavor of ice cream. I wear a certain size and that’s it. Why would I want a different size? But don’t worry. Nike will reserve shoes for you that they think you’ll like. It’s just weird that they only reserve shoes that are widely available and don’t need to be reserved. I’m a true sneakerhead and want to buy shoes that I can wear, not that I can resell to make a profit. It’s an absolute joke the way it’s done and Nike doesn’t care as long as they get their money. Don’t waste your time with this garbage app. It will only frustrate you to see the shoes you actually want being bought up by resellers. I’m just wondering when Nike is gonna start selling clown shoes because that’s how they run this app. What a joke. 🤡👟

  • By ashleymariiexo

    Too many issues with the app & Nike

    Ordered Concord 11s. While trying to order the app kept stating my home address and my parents address were both invalid addresses. I finally got it to accept my parents address. My shoes were shipped out. The app said the tracking number was Fedex. Later found out was a UPS tracking number. After I was finally able to track my package, UPS said my address was incorrect. I called and told them it was not and that they delivered to the address plenty of times. Long story short, my shoes were never delivered. UPS lost the package some time over the weekend after I called them to “update” my address. Once they found the package, they sent it back to Nike instead of delivering them to me. I had been looking forward to getting these shoes all year and now I do not have them. Nike customer service is horrible. I asked if I could just repurchase my shoes that got sent back to them because I did not request them to be sent back and it was UPS fault losing the package and not attempting to deliver the shoes at all. They simply said there was nothing they could do and most of the customer service reps were pretty rude at that🤬😡😤

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Reported Issues: 18 Comments

By Jason Olton
May 24 2022

Nike Failed me. I was able to purchase sneakers during a Launch. I received an image of the sneakers and the phrase “Got EM” was written on the image. The sneakers sold out during the launch. That happened on April 9, 2022. I never received my sneakers.

By Jason Smith
May 23 2022

Received the Midnight Jordan and the box was open and one shoe was dirty and looked as if it had been ran over by a car. I took pictures of the box and shoe about 3 minutes after UPS delivered the box. Either Nike is responsible or UPS. I would like to return the shoe and get my money back asap.

By Brendan
Oct 15 2021

I've had this app for 3 years and they have never allowed me to purchase their products. How can Nike not see how hypocritical they are? They push equality, yet they have limited your releases to where only the rich can buy their products via the resell market. Creating a social society where people feel superior to others, and where people feel inferior to others. You aren't Balenciaga. You are supposed to sell shoes to the millions of athletes out there. Don't waste your time with this atrocity.

By George McCray
Oct 13 2021

I love Nike and Jordan products, but I have taken most of my business elsewhere because it is impossible to purchase the shoes I really want. The only sneakers I’ve been able to get were some kicks that everyone didn’t jump all over. I’ve even noticed that there were some second chances to buy some shoes, but I wasn’t notified at all. It’s been absolutely discouraging. I think customers should have a chance to preorder some shoes. Sometimes I would like 2 pair. A pair for myself and a pair for my daughter. I can never buy a pair for both of us. I think Nike has jumped into the a mindset ill-equipped with a short attention span. The limited amount of units per release are pushing customers like myself to other brands. I’m not interested in the after market. I’m rediscovering other companies that I loved in the past simply because I don’t have access to anything I love from Nike. I just bought 4 pair of shoes from a competitor. I’ve preferred Nike forever, but I’m feeling welcome elsewhere. If I have an exponentially greater chance to purchase the shoes I want I would recommend you email me. I must be clear though. Be truthful and don’t feed me false expectations. I don’t want this to go from me being an informing customer to a person who’s foaming at the mouth and raging about the Jordan’s I was told would be available. I seriously hope this was informative.

By Stan
Mar 07 2021

Just like everyone else, I tried purchasing a pair of AJ 1’s, the second they were (supposed to be) available (to everyone around the world) online. Needless to say, my attempt was vain. But it doesn’t end here. Now, apparently, every buyer is entitled to purchase only 1 (one) pair of these “special/limited editions. So how come, on EBAY, you come across sellers that have a whole stock of them?? I guess all of the the disappointed “wannabe-buyers” are right when they talk about bots basically running the show. Saying it’s not fair, at this point, definitely sounds a bit naive, but it truly is. And unethical! If we’re here complaining, it’s because we love sneakers and we enjoy and take pride in WEARING them. Also, we pay top dollar for these gd shoes!! I say we boycott the system! 😉

By Eric Knecht
Feb 11 2021

I agree with everyone. I've won shoes but I do the same exact thing every time. Sit in same place, have a watch to count to the second, have my profile set up and like the others it takes me literally 3-5 seconds to get in line. And boom sold out. Yesterday you released the 85 aj1 and everything that usually works with no issues. Then it took forever for the size to pop up. It's as if you move the size to have you look for it....and then after that it took a while to get to purchase screen. One wrong move and it's a wrap. Lets just make it fair get rid of the bots you do have real fans out here. Not just trying to sell thanks

By Darien Springfield
Jan 23 2021

I can never verify my number it never send me a code and this is why I got rid of the app the first time it’s the dumbest thing ever forget the damn verification is if somebody wanna buy shoes let em you have to fix this problem

By Jim
Jan 22 2021


By Thomas Brown
Dec 15 2020

To whom it concerns, my name is Thomas Brown. I've been supporting Jordan shoes, since the beginning. I wear size 15. I'm in my early 50's. I played college basketball. My issue here, is that every time you launch a shoe, I can never get it. Like I said, I've been supporting since the shoes that were banned in the NBA. Help me out. How can get my hands on the shoes, when they come out.

By Nbegs
Nov 19 2020

I’m very disappointed with Nike app. I have been trying to get my hands on some shoes for the past 6 months and I have lost every time. I think they need to control all the bots that people are using to bypass the system. This is u ethical and unfair. It’s not like we are taking it for free, we want to pay good money for this. Unlike the bot users I’m not selling mine, I wear them with pride. Nike might as well become customers to solely not user at the rate they are going. They are out of control with these stupid bot users who seem to be winning all of these shoes on the app.
I wanted a pair and ended up paying some guy on eBay who said they won because they use a bot system which costed the £4000 to buy.

By Anthony Wrencher
Oct 31 2020

I tried to purchase the Jordan 1 “mocha” soon as they were available, and for some reason I did not get them. How is this possible? I’m extremely angry about this. I’ve been waiting for these shoes and now it’s over for me. I FUCKING HATE SNKRS APP!! YAL SOME BITCHES!!!

By Justin valentin
Oct 29 2020

Can you please fix an ongoing issue that's happening I never get hit on any of the releases I want and I think sneaker bots are also part of it please make it fair for everyone not the same people that win all the time thank you.

By Dimitris Wiley
Oct 10 2020

Why is it that you can never buy anything on this app that releases that has some kind of hype but can always buy things that are sitting with no problems. Nike is full of it because I️ think that most people’s IP address is blocked until the people that spend the most money gets done ordering what they want because it’s always the exact same people posting the got em screenshot with multiple pairs but Nike turns a blind eye to it all

By Ryan
Sep 17 2020

This app is literally a freaking joke. Whwn these releases drop at whatever time they do, Im on it the second it drops. I have my information saved so basically it takes me 5 seconds after the drop to enter and have my order pending. Every drop I want, this happens. I pend an order no later than 5 seconds after the drops/releases and I always pend my order just to have in minutes that your Sold Out. How in the hell do I not win anything, ever?! I mean if this is first come first serve, I should have almost every drop I want. But unfortunately I feel Nike is bias and discriminate towards certain people, has to be. Also, they allow people with bots to steal the shoes from normal people like myself. So basically Nike is catering towards these certain individuals. Realize people Nike cares nothing about you as a person or individual, they only care about that MONEY! Period! I consider the Nike SNKERS App a window shopper app. Wish you could get these shoes but you really cant, ever. Im checking with the FCC to see if I can report them for discrimination. Whats the point of an app if you cant ever buy anything of what you want. Nike catering towards the resellers, not the collectors.

By Faysa
Sep 04 2020

I woke up at 8:45 this morning to get the Air Jordan 1. I was waiting till 9:00 Am and as soon as I try buy the shoes it said sold out. I was supposed to be the first customer get them. I feel like the SNKRS app is messing with people.

By Bamba Jaye
Aug 25 2020

I am just confused every time I enter myself to the ruffle. I can’t never win and I always do whatever is to participate on that but I don’t get it

By Mark Eskander
Aug 24 2020

I placed 2 orders in 2 days at exactly the second the release dates were published. My Cc info was saved and I placed the order before even before a minute passed. It stated pending. Then all the sudden 5-7 mins later it says sold out do my size!! This app is horrible and the only way to get any shoes or jerseys is to get one that no one wants. I’m so pissed!!!

By Joretha Carodine
Aug 19 2020

Everytime I try buying a pair of Air Jordan's. It takes me all the way through the process and even says in line and pending then nothing happens past there. I never even get a notification stating whether or not I got the shoes. I have lost out on 4 pair of shoes. This needs to be fixed because I am on as soon as the shoe launches so I don't understand how I never get my shoes I select.

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