GOAT – Sneakers & Apparel Reviews

GOAT – Sneakers & Apparel Reviews

Published by on 2022-04-11

GOAT is the global platform for the greatest products from the past, present and
future. Shop new and used sneakers, apparel and accessories from around the
world. Discover exclusive drops, new releases, vintage finds and archival
styles. Now shipping to over 170 countries. SHOP GLO...

Software Approval Ratings




Table of Contents:
1. Reviews
2. Is it Safe?
3. Is it Legit?
4. App not working?
5. Report Issue

GOAT – Sneakers & Apparel Reviews: 20 Reviews


Bad app to use as a buyer

It is extremely annoying that customer service takes so long to get back to you on an active order, especially when I’m spending $2500. I received an email saying what I bought were replicas, I had every intention of buying what I knew were in the pictures, asked customer service if the seller sent the sneakers in the pictures, with no reply for 48 hours and they automatically cancel my order and refund me my payment without me being able to have knowledge on what’s going on or my own input because I knew what I was buying. The variation of the sneakers I wanted arnt even listed on this app and they’re being deemed as replicas most likely. As a buyer I am highly upset on how this transpired and I would not recommend doing business with this app. I will post updates if this is resolved. Now I have to wait 5 days for a refund when I was waiting for a response for customer service to proceed with the order… I finally get a reply 3 days later, and customer service is saying they “do not provide details that outline why the sneakers are relicas”. I ordered Zen yeezy promo samples, which arnt even listed on the stupid app. These promo samples are being deemed fake most likely because this company does not have the knowledge of the sneaker… or the seller didn’t ship the pair in the pictures. I find something VERY suspicious going on here when I’m trying to order a rare unknown sneaker. DO NOT USE THIS PLATFORM AS A BUYER OR A SELLER!!


Most unreliable sneaker app.

i’ve tried to order several different pairs of sneakers on this app and they seem to get cancelled by the seller within the matter of a day or two. Even after i’ve paid for the “instant” shipping. The seller shouldn’t post a price out on the app and when someone matches the price and is willing to pay the price that the seller requested give them the option to cancel it whenever with out any consequences. Now having me the buyer wait again for a 3-5 buisness day refund. i also used my $10 off coupon that i got from the scam of a black friday drops / raffles that they were doing and i won’t be getting that coupon back neither. it’s not like $10 meant anything because it doesn’t even cover the processing or shipping fee. speaking of the “black friday drops” this app had going. every time i tried to enter one of those drops the app always seemed to crash which seems like another problem this company won’t seem to fix. i gave this app multiple chances to redeem itself and after countless failed orders by a horribly ran company i will most certainly be sticking to stock x. as this app is completely unreliable so if you do manage to confirm an order for a pair of sneakers on this app don’t be too excited as you’re odds of the order actually going through is probably slim. a solid 1 star and thank you for you’re time.


You can’t be the G.O.A.T. if you allow this to happen.

I ordered a pair of Jordan 4 infrared that were listed as “New” and “In the box”. When I ordered them, I received a notification stating that they were being sent to be verified before being sent to me. When I received them, there was a card in the box that appeared to indicate that they had been inspected. When I pulled the shoes out the box to try them on, I noticed that the shoes had been worn. The shoes had been cleaned up really well, but is was obvious that the shoes had been worn several times. I found it extremely disappointing that the person reviewing the shoes didn’t catch the obvious flaws in the shoes before they were sent to me. To make matters worse, instead of giving me a full refund, I was only giving GOAT credit. When i asked the customer care agent what would be done to prevent the same thing again, they never responded to my question. This means that I am potentially going to have to deal with the same issue with the next pair of shoes I am forced to get from them because it is obvious that the inspectors they employ either don’t take their responsibility seriously, or simply don’t know what they are doing. If and when they get me a pair of shoes that haven’t been previously worn, I won’t spend anymore money with this company. (Can’t call you the GOAT when you do business like this.)


Extremely poor customer service and experience

Since April 13th 2021 I’ve sold multiple shoes on this app. I’ve accumulated funds from selling on the app and on the 29th I wanted the option to transfer the funds from selling on the GOAT app to my PayPal account. Upon doing so they sent an email message confirming the funds have been cleared and have been transferred to my PayPal and to give the payment 3 business days to clear. 3 days pass and still no funds transferred into my PayPal account. I contacted PayPal and they confirm that no payments have been transferred from GOAT into my PayPal account and said I need to contact GOAT to fix the issue. I then contact GOAT via email because there’s no way to actually speak to anyone through the phone and play email tag about this situation. Now they send multiple emails asking me to provide screen shots of my GOAT credit account and I also provided screen shots of my PayPal activity statement showing that I never received funds from the 29th through may 3rd. They say that the payment cleared on their end but still no PayPal confirmation on payment of funds. Now all communication or updates have now stopped with no solution to this issue. I had to open a BBB case against GOAT to get any kind of response. Be extremely cautious buying or selling on this app. It’s not a matter of if but when this will happen to you.



I ordered my shoes the 28th of February so they could be here before I went on a family trip for spring break. So they could be here around March 11th or 14th. The shoes were 291 & some change they were jordan 12s, so goat confirmed my order so instantly I go to tracking & it say it’s unavailable so I say okay I just ordered them I probably can’t see it right now. Days go by still can’t track my order I go to customer service they tell me the same thing over & over my order is being packed the seller so it’s been a week and in thing how does it take that long…? So I say ok, a couple more days pass I contact goat by email they respond tell me sorry & they will improve so I tell them if I can’t get my shoes give me my money back FULL REFUND! They tell me to wait 3 more days because remind you it’s supposed to be here by this week of March 1-13 or the day after so I say okay after that refund me my money not 13 goat credits. The next day comes I go to my email & see they canceled my order AFTER WAITING 2 WEEKS to say something when they knew I wasn’t getting the shoes then it says it will be 3-5 business days before I get a refund..??!!! So now I’m waiting again wondering will I even get my money back? Moral of story do not shop at goat they let anyone sell shoes it’s a scam & they don’t care DO NOT DO IT, ITS A WASTE OF TIME & MONEY !!!!!


I should have stuck with StockX

Poor customer service!!!! GOAT is money hungry and could care less about its customers. I have ordered from GOAT 4 times but have had an issue with half of my orders. One order I received Seemed to have been worn although I order and paid for a shoe described as new/ unworn. The bottom of the shoe was dirty and scuff marks on the sides. They wanted me to send the shoe back and only give me a particular GOAT credit smh. My most recent order is what did it for me. I placed a bid and won and after a week of waiting for my shoes to arrive, I was informed that I would be receiving a refund due to the shoes not passing inspection. Some people would be fine with a refund but I wasn’t. I mean I had already been waiting over a week. And GOAT has this particular shoe in its own stock so why couldn’t they just replace it with one of theirs??? That’s what good customer service would do. Not give me back my money after 2 weeks? I could have bought the shoe else where in that time. Now I will not have the shoes for my photo shoot and GOAT could care less about how inconveniencing this was. I asked two different reps why couldn’t it be replaced. I never got a straight answer. I’m sure they keep the shoe from the seller. Or saw that my low bid won and decided to keep the shoe to sell it higher. I’m sure that’s what happened


Horrible customer service.

This is a great app in theory but their customer service is terrible!!!! The app is set up so you don’t bother them, and trying to get in touch with an actual person is next to impossible. I followed up on an order that had not updated after 11 days. In order to reach customer service you must send an email with your order number. Fine…. I emailed GOAT saying my purchase was taking longer than their website discloses and they have yet to receive the shoes to authenticate…the autobot informed me that they found some issue with the shoes but they were locating another pair for me and the new seller has another 10 days to ship the shoes to Goat. Huh???? But I thought you didn’t receive the first pair…. And why wasn’t any of this shared with me… A “hey this is why your order is taking longer than usual” email would have been nice. I informed the autobot that I am no longer interested in the shoes but the autobot says I’m locked in for life and cancellations don’t exist in the world of GOAT. How can this be? I don’t get a choice? No transparency??? Would you like us to locate another pair for you? Do yourself a favor. Don’t, I repeat DONT use this service!!!! Stay away!!!!!! Horrible, horrible, horrible, nonexistent customer service. Most importantly this company is dishonest…..


Shoes purchased are not promised

Paid for a pair of sneakers that were confirmed by seller. Seller never sent the shoes after I received a confirmation that the shoes were on their way through UPS. Seller basically reneged on the deal and now the shoes cost way more and the Goat says they'll refund me. Now they expect me to pay more on a new bid when I'm already paying a premium on the shoe, instead of them paying the difference on the new order after confirming that the original shoes were in transit. Why should I miss out after they confirmed the shoe was coming. If they had a better system I could've possibly bought the sneaker from another seller the same price or lower. I already have purchased other sneakers and want to buy more but this left a sour taste. Poor customer service because in a store if something you bought was damaged or misplaced you would get the same item at the price you bought it, might I add, a discount. I'll edit this review if it turns out that they did the right thing and honor my initial purchase.



Of all the times I’ve tried to buy shoes from GOAT, I’ve only had ONE successful transaction. And that’s only cause GOAT already had them in their storage. So one time, after buying shoes and not hearing anything for a week, the seller canceled the order and put the shoes back up for a huge markup. So after wasting all that time I had to go over to StockX and I got them without a hitch. Another time, a seller sent the wrong size of used shoes to GOAT when the shoes that were pictured were the correct size! I waited weeks until customer service notified me of this. Right now, I’ve been waiting a week for these shoes to ship after the seller had confirmed them, but now it’s showing that they’re unconfirmed. I already know I’m getting flaked yet again. It’s absolutely appalling that simply buying a pair of shoes has to be this difficult and irritating. Customer service has been little help, taking forever to update me on these situations on what’s going on. If you’re reading this, STAY AWAY FROM GOAT. The marketplace is full to the brim with flakers of every kind. Every purchase from StockX on the other hand went fine and the shoes got to me FAST. So I wholeheartedly recommend using StockX over GOAT. They may not have as great of a variety as GOAT, but you can rest easy knowing that you will surely get your shoes without any problem.


BUYER BEWARE! Only offer credit even if not your fault for return

I was a loyal customer to GOAT up until recently. I was ordering a gift for my boyfriend on GOAT and I placed it about a month before his birthday. The shoes were still stuck at GOAT 3 days before his birthday. I reached out multiple times and multiple people “looked into it” and I was running out of time. They informed me they lost my package and I told them it was unacceptable. I was running out of time, so I purchased another pair of sneakers thinking they were going to refund me for the ones they lost so it would even out in the end. They “miraculously” found the shipment and it arrived with the second pair that I bought. The one I paid for expedited shipping on came in bad condition. I told them I needed a refund for one of the pairs of sneakers and sent them back. They only gave me credit. $600+ in CREDIT! When I explained the situation they admitted they were in the wrong but weren’t going to honor it by refunding to my card as I would be an “exception” to the rule of no original payment refunds after purchasing and said they were sorry but better luck next time. So I am basically financing through affirm for no reason, I am financing CREDIT for goat. So ridiculous. Will not be buying from them ever again.


Horrible Customer Service

I recently sold a pair of shoes on Goat. The shoes were new, but for some reason had a white marking on the sole making it appear that I had worn them outdoors and lied about their condition. When they reviewed it, they identified the problem, labeled them to the buyer of the shoes as “used”, and said they’d send me pictures of the issue. I never received pictures and yet I was pestered to lower the price of my shoes to convince the buyer to follow through with the purchase. I asked why they wouldn’t tell me what the issue was and still didn’t get pictures. Again, they didn’t give me any reason as to why they said they were used. Finally, after asking for a third time, I got fed up and selected the option to not lower the price. Of course, the buyer being misinformed by Goat, decided not to buy the shoes. At this point I had the option to consign them, or have them returned. I chose to return them and they charged me $16 for shipping. This is absolutely ridiculous seeing as I wasn’t given any good option after they had already screwed me, on top of the fact that the original shipping was free on my end. Not only did they waste my time, but my money as well. I do not recommend selling through Goat because if there’s any problem that arises, I guarantee they will handle it horribly.


Good Luck, you will be ripped off.

One more than 1 occasion my offered bid was accepted. My money was taken while GOAT did their “authentication”(basically a window for them to see if the market goes up and they are able to sell to someone else for more money), then after holding my $ for 5 or 6 days, send an email saying it’s can’t be completed and the seller will get a “warning” (oh no, a warning. We must be in 3rd grade), then my funds are released a day or so later. So, I lose out of that purchase, I can’t shop another place because they have my money, I don’t get a shoe that I paid for, the price of that shoe is now a lot more to buy everywhere, GOAT makes more money on the next sale(because they are paid a commission % of sales price) so why do they care. The only purchases through GOAT that have went through were items I overpaid for because I wanted that specific one and nobody else had it or I wasn’t informed of other ways of getting them. I know better now. This is a sellers app and they, along with their partner GOAT, will rip you off. So just know, if you found a good deal, and thought you found a steal, it WILL be cancelled and refunded after holding your money for 6 days, THIS SITE IS OBVIOUSLY OWNED/CONTROLLED by the SELLERS. Us buyers are like cattle waiting to be slaughtered.


Great app!

Placed my first order! Love the app and it’s design. Very simplistic and minimalistic, but easy to figure out and use. Excited to see how this order, and hopefully more, turns out. Only feedback would be I wish there was a way for a buyer to connect more with a seller (e.g. seller contact information, short bio, previous sales history, etc.) it would make the app much better and promote safer sales; but I do understand that GOAT wants its app to be a basic “browse and buy/sell” only. Will update soon! Here’s the update!, My order came in 11 days, due to weather conditions along its route, but only a one day over the promised 7-10 day delivery. Was happy and excited to open the package and it contained everything as promised! A brand new pair of shoes in a pristinely handled box, with a tailored note to prove authenticity. Couldn’t be more satisfied! Will be ordering another pair very soon. Definitely recommend if you’re looking for a way to shop sneakers of any type with out all the hassle of stores, lines, or scams! Big thanks to the GOAT Team!


Data Breach + Robbery

I was ROBBED over $500 on GOAT, and GOAT blacklisted me. I take myself a credible seller & buyer with a 106 pt seller rating. Being just an average sneaker head, Goat had been my go-to platform for shoe trading. I didn’t always cash out immediately after sales in case I found something I want to buy with points. But that turned to a massive regret about two weeks ago, when I found in my account an over $500 worth delivered order, not placed by me. I quickly let Goat know what happened and asked for help through submitting a request—the only way of contact they offer. After a day or two, a representative replied and said she escalated the ticket and I should receive an update within 48 business hours at the latest. I NEVER received any update after that. I tried to reply to the email thread (as they suggested), and submitted another two requests to their “24/7,” “always here to help” customer support. Both in vain. I didn’t even receive a petting on the back like I did the first time. I will continual to try reach them out, while making myself aware the fact that the platform I trusted doesn’t give a shoot. My advice: if you don’t want to risk your money and your precious shoes, stay away from Goat.


Horrible Customer Service

GOAT at this point is a major consignment company with many obvious competitors, so at this point the customer service should be held to a higher standard. It’s absolutely horrible. I’ve had situations where I would have a buyer, but couldn’t sell the sneaker (hitting sell would crash the app) because of an error with the app which wasn’t fixed until the app was updated hours later. You guys send out LATE email response messages hours later encouraging customers to do the regular old trouble shooting (restart your phone, Erase and re-download the app etc.) when the issues are within your app. The response time has been really bad. If not hours days later. The latest issue is sellers doing everything that is asked (shipping out on time etc.) and when it’s time to transfer their payments the app is not sending out verification codes. You don’t offer email verification and you can’t change or update the number without contacting GOAT via email and ironically enough, you guys are horrible at responding to emails in a timely matter. Definitely considering deleting the app once and for all. Issues are too common as of late and it’s a headache reaching out and receiving help or simply getting a response when there’s issues.


Customer service is terrible. Simply horrendous.

I have sold maybe 4 pairs of shoes through goat, and let me say it’s ease is better than StockX, buying I’m not so sure. Yet the questionable thing is, why is your customer service so terrible, a well known company has no Customer service number? What so ever? And it took me unprofessionally getting belligerent to get a email back after i proved to them they were wrong? Terrible i hope you all consider this as clearly there are more than enough people telling you how bad there customer service is. I sold a pair of shoes and confirmed that i shipped them. The order was apparently cancelled on a Friday when i shipped them on a Thursday and confirmed it. How do i know because another pair that i sold went out and was confirmed this same day..so how does that work. They proceed to send me a late email i repeat a late email saying they’re cancelled two days later which i saved and sent to them to which they gave no reply until i got belligerent and told them off. It’s a shame really


Too slow and too many fees

My overall experience was not terrible, however here’s what prompted me to write a bad review. Goat took over 1 week to authenticate My items after it arrived to their NJ location via UPS. Once items are authenticated, the “GOAT Credits” become available to you. That was the second part that was surprising and disappointing. So basically after you sell something on Goat for CASH, they keep the cash and issue you “GOAT Credits”. It’s basically store credit. You can use those credits to purchase other items off of Goat, or you can have the balance direct deposited into your account. Here is the part that really disappointed me. On top of GOAT charging over 9% to sell the items, they scam you out of an additional 2.9% in order to do an ACH transfer. So you basically have to surrender another three percent, to wait another 2-3 days, just to get your money. Many other apps charge that fee to immediately deposit funds, and issue ach transfers for free (it’s like the bank taking 3% from you depositing a check into your account... SCAMMMM). So overall, prepare to pay 12-18% of your overall proceeds to GOAT, leaving your profit margins on the floor, or 6 feet below depending on the item you sell.



My 1st time shopping with goat for the hyper royal 13 retro’s size 12 was better than all the times I stood in line for the jay’s! I been rocking jay’s since the early 80’s and when I saw these coming soon on another app I wasn’t impressed but on the day of the sale I was tuned in and had to have them but they sold out everywhere I usually get a ticket in 2 different states and 99% of the time my name get pulled so I remember a friend of mine put me on to goat and I thought it was cool back then this was in August of 2017, didn’t think I would ever pay more than regular price but I did and the process took less than a week the emails were on point keep me updated and my joints official!!! I will be letting all my people’s know that goat so far in my book is top of the line I look forward to future business with them I wanna create a good reliable relationship with them! it allways feels good when your money is well spent and in this case I’m completely satisfied with my purchase thanks Goat!


Reseller customer support services are disappointing

I have sold 35 pairs of shoes and counting so far in 2021 via the GOAT app. I have found the app to be very user-friendly. Do I wish the fees were lower? Of course, but I can wrap my head around the “cost of doing business”, and the fees aren’t enough to cause me to use another app, at least not yet. However, a couple of instances when I have emailed customer support in response to issues they have notified me about, I received the typical response that there is a back log and they are working through it as quickly as possible. My recent issues have occurred more than six months apart from each other, and my first issue wasn’t resolved until I sent several emails over the course of two weeks just asking for some sort of functional feedback. I basically had to beg to get details. My current issue is currently on day three of waiting to hear from somebody. I have zero faith that I will hear from somebody in a timely manner. Pretty disappointing.


New more like restored /goat credit?🙄

Ordered the Air max 90 viotech original color way , was just 2 weeks ago called footlockers all around they all claimed they didn’t have them (even though footlocker owns this app)so I decided to go online couldn’t find them on the footlocker or Nike app so downloaded other shoe apps GOAT ,stadium goods and stock x looked at vids on all just to make sure they where legit an they past the test. so I decided to order a pair of the viotechs from Goat Ordered new shoes and express shipment they came pretty fast no complaints there. But when I opened the box my heart sank , one shoe was completely damaged on the front clearly visible and the other was leaning off center! I ordered brand new shoes and appeared they sent restored, so not even 15 min after getting them I’m returning them filing complaints etc. they take days to accept my return , no explanation as to how these passed a quality test and they won’t send you your money back you can only get goat credit (why would I continue to buy from you guys with a screw so badly) not only that 30 dollars was deducted from my credit for “shipping” because of there lazy screwup. Hopefully I can get sum in store somewhere because the other apps seem to be just as shady. Be safe people 💯

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Is GOAT – Sneakers & Apparel Safe?

No. GOAT – Sneakers & Apparel does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 1,019,168 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.9/5 . Justuseapp Safety Score for GOAT – Sneakers & Apparel Is 15.7/100.

Is GOAT – Sneakers & Apparel Legit?

No. GOAT – Sneakers & Apparel does not seem legit based on our analysis. This conclusion was arrived at by running over 1,019,168 GOAT – Sneakers & Apparel User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for GOAT – Sneakers & Apparel Is 15.7/100.

Is GOAT – Sneakers & Apparel not working?

GOAT – Sneakers & Apparel works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.

Reported Issues: 18 Comments

By Yudanis Betancourt
Jul 17 2022

I don't recommend GOAT because I ordered a pair of slides that didn't fit me and when I decided to send them back they would refund me as a store credit only $72 out of the $102 I paid. I decided to give the slides away to make some one happy. I put all of GOAT emails on my spam folder because I don't ever want to hear from them again. They are money hunger. If you order something and for some reason does not fit,keep in mind that they won't refund your money. It is going to be store credit minus about $30 shipping cost to you and from you. Ridiculous!!!

By Kevin M
Jun 27 2022

Buyer Beware, Goat Sold me fake Air Jordan 1's. I bought the ones already "authenticated" with instant purchase and shipping, they came in 2 days. The shoes don t sit flat. They rock forward and back like a seesaw. I went against my better judgement trusting this company and I got ripped off. After sending them a video of the shoes rocking and not sitting flat, they offered me $25 GOAT credit if kept them, or a full refund in GOAT credit if I returned them and "they" confirmed there was no new wear marks on them. Seriously, why would I want a credit to buy more fake shoes? Do yourself a favor and stay away from these guys.

By Twan McDonald
Jun 06 2022

Order from goat may 8 22 a pair of Jordan red chills never receive my order I receive a text message from goat which was really weird but they told me that my order was go be delay and that it was still go be deliver itz now June 6 22 and still have not got order I reach out to they support team but they saying they can't find my order nor my name nor address none of it that was place on order I gave them all info they need even my phone number that was place on order I gave them my confirmation in still can't find none of it I really do warn people about this site am very upset in mad I don't have money just to be tookin from me do not order from them yo money will be gone trust my word

By bridgette vinyard-hartwick
Jan 22 2022

I ordered shoes for my daughter and they ended up not working , they were a Christmas gift. The return window was 3 days!!!!! Who can return a gift bought before christmas in 3 days?? NO ONE ! Horrible customer service, save yourself the headache and frustration and DO NOT BUY ANYTHING FROM THEM!!!

By Jacob
Jan 05 2022

Goat has run numerous attempted fraudulent transactions on my credit card and I've never even been a customer and still attempted to run my card even after I tracked them down online to even find out who was trying to run my card
They assured me it would never happen again.
They've attempted to process over 1500$ in fraud on my card and I WAS NEVER EVEN A CUSTOMER

EDDY Lu CEO email at goat is [email protected]

By dylan
Dec 29 2021

GOAT is horrible. Lousy customer service. I paid with paypal, seller cancel the transaction. the actual amount refunded to me in my home currency was lesser than my paid amount. I asked a few relevant questions on the existence of their sellers, which GOAT's customer service blatantly ignored all my questions.
Given the similar bad experience that so many users and myself had experienced, I have doubts on how legit this company is. They cannot show proof on whether ALL their ' sellers ' really existed.
Terrible website. Never buy from them.

By Jacques Thomas
Dec 28 2021

Just because you buy shoes from GOAT does not mean you will receive them it takes them months to process your refund just to put in instore credit
SO for instance say you buy a pair of Jordan's and they come back FAKE you will not get your money back and you will have to buy another pair of shoes from the website that sold you fakes
then on top of that good luck even getting a email back from somebody with common sense everybody in their customer service department are as dumb as a box of rocks. Never in my life have i ever felt so useless and voiceless after dealing with goat so look around find somewhere else to shop....
mind you i never write reviews GOAT screwed me over so bad that im writing my first review and i am sending them a BIG FUCK YOU

By Mia
Dec 09 2021

I bought nike sneakers for women. I got them , didn’t fit ,they were to big . I requested a return, they accepted it ,email me a return label. Sent the sneakers back to them in perfect condition, new ! . A couple of days pass by, i got an email with fake pictures telling me that I used the sneakers, they lied and steal from me , I purchased the sneakers, got them the following week ,returned them right away. They sent pictures of the same sneakers filthy and old, lying saying that i used them , when i never had the time to even worn them,so I couldn’t get my refund because of that excuse . GOAT is a SCAM they steal your money if you try to return for refund. The are a bunch of thieves. Don’t buy anything on GOAT, you can’t trust this people. They are not honest!!!!

By Paolo Carissimi
Jun 19 2021

I ordered a pair of Air Max Plus, one of the latest models that came out only on the European market. They were clearly fake. They had a couple of terrible details on the outsole, but most of all the QR code on the box was not legible. My question is, who’s in charge of the authentication process? (If there is even one). I was able to get a full refund though.

By Jonah
Jun 05 2021

DO NOT ORDER FROM THIS SITE. I ordered a pair of cleats for my son. We tried the cleats on and found them to be to small. When I returned them GOAT said because we tried them on they are now used and will not accept the return. This is horrible customer service.

By Ron May
Jun 03 2021

Never buy shoes from GOAT before the actual release date. They don't tell you ahead of time but those shoes can have defects and they won't give you a refund. They just tell you that you can sell them to someone else. They never give you a full refund cause they take a percentage off if you try to cash your credit in. I don't think I've had fakes yet but out of 11 or 12 pair I have have some defects. Buyer beware

By Tony
May 26 2021

goat is a rip off , you will be paying twice as more once you have to pay for deliveries fees . shop at stockx

By Aldino Sciabonini
Apr 12 2021

Terrible customer service and they will never return you back your money. They say we will refund you back the money but it will be a credit for future purchases !!!!!!!
I bought 2 pairs of shoes from them and they didn't fit, so I returned them back the next next day and they advised initially they will refund me back the money. When i checked my credit card statement a week later, there was no credit refunded. So i wrote them back and they said their return policy, they will never give you back your money. They are simply stealing your money without you knowing and without any prior notice.

Also the credit posted on your account on their website is 70% what you paid them originally.

Don't you ever buy from them.


By Tom Zara
Apr 07 2021

Buyer beware: if you’re considering purchasing shoes as a gift for someone else, DO NOT use GOAT. They don’t have exact shipping/arrival dates and have a 3-day return policy. That’s not a typo: 3 days. So if the gift recipient either doesn’t like the shoes or, in my case, the size doesn’t fit, you’re SOL. I contacted them regarding this (23 days after receiving the shoes—less than 30 days, the typical timeline for most respectable businesses—still in perfect condition), explaining the situation and their only solution was to become a seller myself…No return or exchange option.

By Javier Valdez
Apr 04 2021

I got the fakest shoes on the market that got passes their “authenticity” process. How is the most pungent smell of acetone going to get passed you? That is a dead give away! First time buying from GOAT and they try and finesse me like that. y’all ain’t the “goat” trust me.

By Sherreta Wilson
Mar 25 2021

I've so far ordered five pair of shoes from them. Three pair I've had no issues with . Two pair the sellers didn't bother shipping the shoes to the goat. Basically taking the money and never sent the shoes. Contact support is horrible they take forever to respond. I just want my money back I don't even want the shoes any more

By Jay
Mar 15 2021

Ordered a pair of sneakers, when they arrived it was in poor conditions, it had scuff marks and creases. I contacted customer service they offered me $30 if I kept them and a refund in store credit if I returned them, I wasn’t offered a full refund in original payment even though it was not my fault that the sneakers was in poor condition. I will never use this service again, as they allow sneakers that are in poor condition to pass the validation process. I will use Stock X instead as I bought sneakers from them before and never had a problem.

By Mohammad Anabtawi
Nov 06 2020

I don’t think this app is legit. I returned an item to them almost 2-months ago and they still haven’t responded to my messages / emails everywhere; through their app, Instagram, Facebook you name it. I had to raise this now with BBB especially after reading the reviews of other users who who had horrible experiences with GOAT. If you think I’m a hater then just go check customers messages on their Instagram page. I started to think it’s either a scam or they have an extremely lousy and incompetent customer service!!!!! Don’t let the visuals and fancy AI of this app fool you

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