Contact Laced Support
Company Name: SNKR Deal
About: Honey and Lace is a women's apparel company.
Headquarters: California City, California, United States.
Laced Customer Service 👿🤬😡😠💢😤
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The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of SNKR Deal
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Read 8 Customer Service Reviews 😭😔💔
Hi Laced! I was wondering how to change my shoe size. In the app it doesn't let me. If I can't, can you please change it to a 9 for me? Thanks!
I loved this app! I have put a lot of money into this app at least over 3k to keep getting suspended for comments that are monitored by possibly a bot. I have sent countless emails on when my account would get unsuspended with no reply. I think that support needs to do a better job of answering customers especially loyal ones that have spent a lot of money on their app and referred friends. I will still be waiting for a reply and for y’all to unsuspended my account.
I have emailed several times about my walked and not being able to withdraw my winnings. When will my emails be answered?
How can I change the size of the shoes on the profile? The app doesn't let me.
Hello Laced app and support, My name is Ana Ramos I was recently referred by a friend to this app. The idea of it just got me hooked right away. So i put in his information for his referral bids like he said and I continued on to use the app. Bought around $500-800 in bids thinking i'd keep winning over and over but my account was suspended after winning 2 shoes? They sent me an email about having multiple accounts under one name when I was told to put his name for referral bids. I sent my Government ID gave proof of who i actually was and emailed about 15 times in the course of one month and all it ended was me losing $800 in bids and shoes I won. What kind of company is this? No way to dispute or reverse any suspensions even if it was done out of stupidity or just a straight mistake? Its not fair to the people who makes accounts when they're referred by friends and get deleted because they used their name? My shipping information was different card was different name was different and i provided the information and still nothing.
Be VERY careful
by Billiamdwhat91
So I downloaded this app cause I was intrigued with the model. I bought the lowest bid package ($15 for 20 bids... each bid increases the bidding price by one cent) just to play around with it. I quickly realized that this is made for one type of customer. I would NOT download this app unless you have $500- $1000 to burn on bids because the people you’ll be going against do. In the three auctions I watched I witnessed people go into bidding wars burning up hundreds to thousands of dollars to get the W. And what’s worse... the highest most consistent bidders didn’t always secure... unless you’re able to keep up with them it really isn’t worth it.
Like I said it’s a cool idea. But the fact that you get all your bids back if you win might be the Achilles heel of this system... believe it or not...It gives incentive to just keep buying bids that are expensive and go quickly. So the big players will keep coming back even if they have a two win monthly limit. Laced frequently comments on these reviews saying “it only takes ☝️bid to win”, and although that may be true, you’re more than likely not going to be able put that one bid in at the right time to get the W, because you’ll be going up against giants who have waaaaay more to lose and even some who don’t care that they just lost 500-1k in the auction before. Just a word to the wise... save your cash, wait for drops and raffles, or even use StockX, cause in the end you’ll drop just as much (if not more) here.
Bad customer service
by SergCampa
I Was asked to email them about an issue over having made an account for my sister because she won shoes after I had won 2 pairs already, however once I did my account was banned, her account was banned and she also never received the shoes and all my bids were lost I had 89 on my account, she had around 75 that I had bought for her. Now I can’t even access the app. They never replied to my emails(I sent a lot of emails) that tried to explain And solve the issue. This is the worst customer service ever. Until now I had not heard from you, I was also blocked on Instagram which I found hilarious. All they care about is money. All I’m asking is for a reply and either a refund for all the bids and the shoes my sister never received or to just send the shoes (in case you forgot they were a size 11.5 Jordan ROY the yellow ones, coincidentally the same ones that just sold a couple days ago)
An awesome app to waste your money
by Tenzing C Lama
Basically spend 300+ dollars to bid on sneakers that are worth less and still didn’t get em. That’s gonna be you if you spend you time on this trash app 😂 be smart and buy em for retail. I’d give y’all 0 stars tbh coz we all bidding on one stupid shoe, not like y’all got 10 of each sizes in stock,
Might as well bid on eBay and not get “CHARGED JUST TO BID” like what’s the point if I’m buying bids and not winning anything in the end ? Love it when a developer with scam artist like skill, laughs at its users and acts all mighty because you’ve made a scam gamble look fun and scammed money off your innocent consumers. The point is, you’ll never win shoes coz their bots will bid right before you win. You’d think $300 would get me shoes but guess I’m just too “dumb” from what you’d the devs call us users. The audacity on the other handle to shame your users for spending money is baffling
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