I’ve ordered two things off NTWRK, just got the second package and it is going to be my last.
The first thing I ordered was a statue that was $450 and I received confirmation pretty quickly. I put in a separate shipping and billing address, but they just put the shipping for both. Luckily it went through. However, I received no updates or shipment notifications and when I reached out, they sent me someone else’s tracking number, to a completely different side of the country. It did arrive, unannounced, and was packaged well.
Now I just got my second package, this time they sent it to a completely different address than the one on the confirmation email. I ordered it as a gift to my brother’s house, his information is on the confirmation in both billing and shipping. I have no idea how my info got onto the label, how/why it ended up here. I shouldn’t have ever gotten this package.
I won’t be using NTWRK again, the incompetence when it comes to basic CS and shipping is incredible. I hate to abandon an LA grown company, but they’ve proven unable to communicate or, quite literally, deliver properly.