The customer support is good considering that this a smaller app; when I had a complaint, it was resolved. However, don’t expect winning unless you purchase more expensive packages, staring at Laced for at least 20 minutes during auction, and just making sure you have a quick response time. If you’re not patient, Laced isn’t for you. Sometimes I would sit on Laced for 30 minutes, never closing out, afraid that someone would win. It’s very tricky, even when you bid at the last second, there are many others too bidding at the last second, so your bids run dry quick. Very difficult to win, you have to press it at just the right time.