Where do I start, this app is horrible and whatever system is doing the selection process for drops is highly outdated or broken and needs to be changed. Nike, you need a better way to cut out multiple user accounts. I would have a mailed Snkrs access card, that requies all participants to scan a QR code on the card followed by a user created pin like a debit card on drops in order to participate, with a system that dosent say incorrect pin cause we know that would happen cause it does now but we know yall don't care. Exclusive access is a joke, I've had this app since 2017 and never once had exclusive access m for a single drop, crazy. When drops do happen, the app magically loses all user information and if it does keep the information, it always has an error or makes you close the app and reopen several times to participate. Shock drops are trash, notifications get sent out after it happens not before but after, and the access by select cities is 200% trash. Nike you should know there are other states is the U.S that people live in that are never within range of the selected list of cities, that you use over and over and over, so most individuals can't get cause they are ALWAYS out of range. Yalls marketing team is ASS, yall need to fix it to where if you are out of range of these select cities or store, you may enter a drawing for chance to possibly win shipped pairs within the given time frame based off individual area codes and a set supply for these individuals.....yall can fix so much but you choose not too cause we know it's all back door sales, third part connections, hook ups and scams for the most part. Overall the app wouldn't get one star, cause it's just a horrible system in place and it needs a serious update....I'm actually in marketing a wrote a paper about how bad the app is, it's sad.