Hibbett | City Gear – Sneakers Reviews

Here recently I have not been able to purchase any items using the Hibbetts app & picking up in the store which is very discouraging & makes me want to delete HibbettCityGear for good. 1- it takes up space on your phone & 2- by using HibbettCityGear you can keep up with discounted items as well as put merchandise that you’re interested in buying into your wish list & purchase at your convenience. Here lately… I have not been able to use the Hibbetts app whatsoever! When trying to use HibbettCityGear it says that it has none of the items in my wish list in any of my sizes via shipping online nor in the stores but when I go into the stores there are all the items that’s in my wish list but NOT at the discounted price nor am I able to purchase on HibbettCityGear and send to the store or get the items for my rewards that I have accumulated via HibbettCityGear 😡😤 I have called customer service & haven’t heard anything back from them. I have recently purchased over $150 worth of merchandise but I see that Hibbetts doesn’t value me as a customer so therefore I will be returning my merchandise within the next few days to give Hibbetts some time to fix this issue...if not...the merchandise will be returned & I can shop somewhere else!!

Wow .... HibbettCityGear let me down big time... I’ve tried but I just can’t do it anymore. I’ve tried to coo the adidas 350 boost Carbon today at 12pm in the afternoon. I’ve clicked on the results tap and they told me I had scored the shoes I was getting. “ AWESOME ! “ I thought. I’ve went through the process of putting in my information and checking out, until HibbettCityGear all of sudden just stop working. It just....froze the whole screen. I’ve attempted this for at least 20 times cause I was desperate to get these shoes. I even went onto the desktop version of Hibbett and I couldn’t scout out any of my winning shoes. I have up so I called customer service. From there I had to wait 30 minutes for a call from them to tell me there was no way they can help me and I have to just leave a feedback... I was very upset! With nothing to do, I just gave up...looking at the notification from Hibbett telling me that my shoes were canceled and that I was forfeited...what a sad sight to see me get these shoes and come this far only because the confirm button wouldn’t work...thank you Hibbett for another L...

I only use HibbettCityGear for its raffling system, and it’s really lacking in my opinion. I entered a raffle recently for a pair of sneakers, and I wasn’t given the option or missed the opportunity to select 3 stores, and yet somehow my raffle was entered. Once you’ve entered the raffle, you can’t go back and modify or edit the size or selected stores like you can in the Footlocker, Champs, Finishline, and Footaction apps. HibbettCityGear doesn’t even display your selected stores after your raffle is entered. So as of right now, I don’t have the slightest idea where I would be picking up the sneakers in the event I do win the raffle until that day, because I can’t see what stores were selected. I also have no clue what store to call to check to see where my raffle was entered at because apparently the employees don’t find out until well after the time to confirm your win is closed. Im just gonna assume that it automatically entered me into the stores closest to my area that are participating in the raffle, which is one in a 100 mile radius...

HibbettCityGear works as intended and is pretty much easy to navigate. There are minor annoyances like when I view an item and then back out to the previous page, it sends me all the way to the top of the page. It’s a bit annoying to have to scroll down to the bottom again especially when just searching through items.

I also noticed I don’t see a “favorite” or “wish list” option. It’d be nice for the generic heart to be usable to do a quick tap on items I like and have them stored for quick purchase or view at a later time. I may be overlooking it but it would be great to have.

PS the recent app update allowing us to look at previous raffle entry information was AMAZING!!!!!!

I entered a raffle and according to them you’re supposed to get a PUSH notification on your phone and an email with the results. My app did not notify me of winning but there are time constraints to “winning” the shoes so if you do not stay within those, you “forfeit” your pair.

I called customer service to find out how I’m supposed to confirm winning the raffle if I’m never notified by HibbettCityGear and the reps response was “our app isn’t perfect.” The shoes I “won” were for a younger sister that is graduating high school and because of this “imperfect” app she won’t have them.

Customer service is very important and I would have liked to have been told it was a mistake on their part and they’ll still allow me to purchase the shoes or either have access to a future raffle, but no. I will NEVER purchase anything from Hibbett or go into another one of their stores. Hopefully your experience with them is better than mine!

I like HibbettCityGear because it very easy to use - and looks sleek - my problem is in regards to tracking orders - both on the desktop site and on HibbettCityGear - it is extremely difficult to track all of my orders - especially orders placed over 1 month ago - all of the orders are simply listed by date - with no pictures of what the order was for and it doesnt show some of my older orders - it is extremely frustrating - also doesnt clearly show which orders have been canceled - but the biggest issue remains tracking orders for greater than 1 month - it is extremely difficult to find these orders and keep tabs on them - if this is fixed I will give 5 stars!

I spend tons of money at Hibbett as I have four children and a husband. Usually all is fine. However, today you notified me that I won the Nike air max’s and sent an email at 3:32 tell me that I had until 3:30 to claim my shoe. Then around 6 sent a push notification telling me to go claim it on HibbettCityGear . So, I go to claim my shoe yet again excited only to see my shoe was forfeited. Why did you do that to me twice?? Im So angry. Fix this ish!!!

Update 8/3/18 HibbettCityGear is trashhhhh. I have won yet another shoe through a raffle. Your non functional app keeps giving me a time out error. I have deleted and re downloaded HibbettCityGear . Restarted my phone. Tried on an iPad and a different phone for at least an hour. It still won’t work. You all should send notifications in waves or something else this is not effective

I went on HibbettCityGear and online to buy some shoes that launched. I waited a hour on app before the launch time. It also stated that certain stores were doing a FCFS. It had a tab to search for stores within a 75 mile radius. It said which stores were participating and which were not. I took the day off to get these shoes for my boys! Guess what not 1 store they said were participating had the shoes. They had no clue if they would get them. Why add that they were participating if the store did not have the shoes. When I called hibbett they said they did not know which stores had them. I am very disappointed in HibbettCityGear and store overall. Plus I lost a who day of work because of it.

I refreshed the page while staring at the clock as soon as it turned to 10 am, placed the sneakers in my cart with lightening fingers, all my info is already stored, placed order not even 10 seconds after they dropped, was feeling positive because i was so fast, HibbettCityGear froze for 8 minutes circling around, i thought it would still process and was checking my email to see the verification email but nope! They sold out. I sat here all morning staring at the time. This is getting so ridiculous, they were for my 18 year old daughter!!! There's NO WAY I could've done it any faster!!!! 😡 I am a big Hibbett fan, this is sad.

I’ve been a loyal customer with Hibbetts Sports for a long time & I must say HibbettCityGear really let me down. Automatically logging me out of my account. Constantly having error pop ups right before it’s time for the raffle pickings… regardless of what they say about their raffle fair chance policy I haven’t had a fair chance with winning shoes for a long time..After deactivating & re downloading HibbettCityGear here it is a few days later I’m still unable to see if I won the Jordan 14’s or even click the shoe that I entered the raffle for because it’s says “their has been a error”.. NOT COOL. NOT FAIR… HibbettCityGear is ridiculous. & this is coming from a loyal Hibbetts VIP member for years. I never have this problem with FOOTLOCKER. Just being honest

I work for the company they’re back dooring their shoes it’s not even worth downloading HibbettCityGear , it’s rigged they wait for you to hit on a raffle then ask you, how you feel about HibbettCityGear for a review. And what’s sad I gave them the review after I hit the raffle for the ash pearl yeezys usps created a label and when I called them they said, they never received the item. Now I have to go through the insurance to get my money back even though everything was done correctly. And again I work for this company. Regulations need to be put on these companies to not allow employees to handle certain items, just like when people work for the lotto, can’t enter to play and win it.. WE NEED REGULATIONS!!!!

I’m not sure if the raffles are set up just create traffic to HibbettCityGear or not but the sneaker raffles seem like there’s no chance of a win. Out of 20 different tries I have 20 loses. At this point I just enter to see if I would get lucky one of these days. Word to the company people Looking at these reviews. Spread it around better than you have been doing. Let all people have a chance.

HibbettCityGear is very nice but it is frustrating that I had to download an app due to your website not working. Even on HibbettCityGear if you click on certain things such as size chart it attempts to pull from the website and I get the same error message. The error report says something about not being human. I am sure your company has lost business due to this. We tried multiple different devices and both my Mom and my Daughters phones with the same result.

Very disappointed with Hibbett. I ordered a pair of shoes and they said my address was undeliverable so they sent the shoes back and automatically refund, instead of reaching out to me to see what happened. My address is deliverable and I have shoes/ packages delivered there often. A week later still no response but I order another pair of shoes to give them another chance. Same story and still have yet to hear from anyone, no shoes still, money still missing from my account. I will be escalating this already as a 0 star or lower review should be allowed for the service I have received so far.

HibbettCityGear is very customer friendly and it throws savings coupons at me non stop so that makes it even easier to come back here and shop faster than going to any other shoe store that barley has anything on sale... only regular prices with the competitors...
Here at Hibbett and HibbettCityGear I save a lot my my hard earned money when buying name brands at a discount!!
And I love them for that!

I won a raffle for my retro 6’s and tried to go confirm it just so it can tell me I forfeited my shoes lol how did I forfeit the shoe if HibbettCityGear say you have between 2pm-5pm est to confirm them raffle but I received the notification around 2:45 where I am now so central eastern time is 1 hour ahead of me which is the same thing I told customer service but they told me it’s nothing they can do once this “FLAWED” app has put in there system you forfeited your shoe…

Fix this trash to many people coming at y’all with the same story and everybody can’t be telling the same lie so y’all need to step up and fix the problem.

I am usually someone who loves to buy things from Hibbett, but lately they have been trash. I like the option of paying online and picking up in store, but every time I get there they don’t see my order but still have the pending charge on my account. Then 5 minutes later I get a cancelled order email. This is the 3rd time this has happened. Then you guys have the nerve to tell me that I have to wait at least 7 business days for the pending transaction to clear my account?! Absolutely not!!! If you cancel my order then my money should go back immediately. Then all I get is 10% off next purchase. How about 50% for the inconvenience...smh

When trying to shop items, if you click on an item to view details and then go back to the shop screen, it refreshes you and sends you back to the top. Then you have scroll all the way back down to where you were. I’ve added several filters just to keep the numbers of items per page to a minimum. No matter what I do, if I view and add to my cart, my page is refreshed and I’m sent to the top. Very frustrating and time consuming. Almost impossible to “browse”. I usually leave HibbettCityGear without buying.

HibbettCityGear is a piece of crap. I won a raffle for delivery and tried to confirm consistently from a little after 12pm up until the 4pm deadline. HibbettCityGear would not load and progress to the next screen after I selected the card that I had on file. I called customer service twice and was told to keep trying the first time and the second time that the deadline has passed and there is nothing they can do even though I called at 3:30 for the second call and had to hold for 30 mins. Now I don’t get my shoe because HibbettCityGear’s developers are a freaking joke. I wish I could give this waste of time zero stars.

The Hibbett City Gear app has made shopping online a breeze. I love how it’s connected to my rewards member account and also how with only a few steps I can purchase, apply member rewards, and get text alerts sent to my phone letting me know the progress of my order. There’s not much more you could ask for. Using HibbettCityGear makes me feel as though the staff at my favorite Evans, Ga Hibbett Sports location are here helping me with my purchase.

HibbettCityGear is awful and you’re never getting my business again. The shoes dropped at 9am and I was on the site at 8:55 then added the shoes to cart. Received endpoint error over 20 times and then another basic error. Then tried URL with slow time. Get your API fixed. The shoes ended up being sold out before I can get them. As a result, my business with hibbett will be discontinued. If you can’t hire resources to fix your app so customers can purchase on drop dates what’s the point. You know in advance highly anticipated items are coming and yet you can’t be prepared for it. Also you should send raffle results a week four days in advance instead of the day before. If the developer responds fix the issue. Tired of getting responses and issues are still there.

I love the ability to shop my local store online and pick up my purchase from that store without items missing or having to change anything because they didn’t have my size. App does everything it says it does.

Up until now HibbettCityGear was working perfectly fine for me, it’s only of the only stores that carries a decent amount of shoes in my size (14). As well as having some pretty good sales/prices on clothing. However, up until about last week every time I try adding something to my cart I get “Error: Could not find this bag” so I can’t even add anything to my cart. Fix this please!

I cannot remove an item from my cart that I tried to buy over a month ago. Every time I tried to check out I received an error. Now that I don’t want what’s in my cart, I still can’t remove it. I also get a payment error when trying to add and save my cc. I have also had the raffle launch issues in the past. I really like shopping exclusively at Hibbett online, but lately I haven’t been able to due to these many app glitches and crashes. And yes, I have deleted and reinstalled many times on my phone and iPad.

Only reason HibbettCityGear gets 2 stars is because they had the shoes I wanted, other than that the user interface is horrible and doesn’t flow well. Shipping is another issue, doesn’t even let you upgrade to better shipping. Also I signed up for VIP in store and I can’t even sync my account with HibbettCityGear . It’s 2019 get it together already no excuses for stuff than can get easily fixed, maybe they’re still stuck in 1942 when it was founded.

You can tell the team put effort into doing all of the little things the right way. HibbettCityGear is a top of the line shopping experience. Very well done!
🙌

It would be a clutch site. A go to for the exclusives everybody else goes to Nike/Adidas/Footlocker/Finish Line/Champs etc. But I won the Jordan’s or Yeezy raffle in Dec. never gave the option to claim and purchase and then turned around updated HibbettCityGear for bugs now you can’t even add anything to the cart. Open HibbettCityGear to the “Internal system error” message. Waste of time and space on the phone now.

Finally a app that is easy to use, only issues that need to be fixed is when I hit forgot password it didn’t send me a email to reset, also HibbettCityGear should add a login for employees.

It won’t let me add to bag. Won’t let me view points. As soon as I open it either says Cannot find this bag or Error! Wouldn’t let me report the problem to customer service. Finally had to call and place the order. They told me to delete HibbettCityGear and reinstall. Going to try... please fix this! I loved HibbettCityGear but it’s acting crazy!

I can finally see which stores are having raffles without calling and the whole app is easy to get around!