Zhumu app not working? crashes or has problems?

Zhumu Status

Last Updated on 2024-11-28 by Suirui Co., Ltd.

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2 User reports:
App has problems

User reports 2

⚠️ Most reported problems ⚠️

Something else

80.0%

Connection

20.0%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of Zhumu Problems 🔥

- Rip off of Zoom

- Chat box is hidden in the participant window

- No reaction feature

- Forces users to sign up before joining a meeting

- Privacy policy and Terms & Conditions are written in Chinese, making it difficult to understand what is being signed

📋 8 Reported Issues:

Charmaine 2023-06-07

The share screen icon is missing. I couldn't use the Zhumu app for about 3 to 4 months now.

Michael 2023-04-23

I can't use my webcam for an online exam through Zhumu. It opens briefly and then crashes. Please advise how I can fix this.

Donal O Shea 2023-03-31

Share button is missing in Zhumu int.?????

Kev 2023-03-27

The share your screen icon is missing making it impossible for me to share my screen during a meeting. Help please

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Ryan Krull 2022-08-24

Zhumu has many times when it stops the lesson and says " connecting" this can happen many times in an hour and take minutes to reconnect if it doesn't fail outright. I have tested internet speed before during and after the issue and nothing changes with the speeds. I have also ran a ping test with no packets lost or time-outs. please advise, this has started happening after the latest update/

Anne Margaret Porter 2022-08-22

It won't start up. It disconnects constantly .

Jiajun Sun 2022-07-18

After entering the password, it keeps saying connecting and eventually fails

Levon Sekhleyan 2022-04-27

Zhumu keeps on connecting and finally fails to connect or while the meeting it turns off sayig connecting

Showing 1-8 of 8 reported issues:

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Common Zhumu Problems & Solutions. Troubleshooting Guide

Table of Contents:

Zhumu iPhone Issues and Solutions

Zhumu iOS app crashes, not working, errors
Zhumu iOS app network issues
Zhumu on iOS has black/white screen

Zhumu Android App Issues and Solutions

Zhumu has errors/crashing/not working
Zhumu server network connectivity issues
Zhumu has black screen

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Zhumu iPhone Issues and Solutions

How to fix Zhumu app crashes or not working on Iphone (iOS):

Close and restart the Zhumu app on iPhone
Update Zhumu app to the Latest Version for iOS
Uninstall and reinstall Zhumu iPhone app
Update your iPhone to the latest iOS version

Fix Zhumu on iPhone unable to connect to server/internet connection issues::

To resolve Zhumu network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

Zhumu Android App Issues and Solutions

Fix Zhumu not working on Android, crashes, errors or is unresponsive:

Force Stop the Zhumu App
1. On android, goto Settings » Zhumu » click [Force Stop]

Update Zhumu to the latest version on PlayStore

Clear Zhumu App Cache and Data:
1. On android, goto Settings » Apps » Zhumu » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Zhumu.

Fix Zhumu unable to contact server/ Zhumu internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click Zhumu » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Zhumu » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Zhumu