Penmate app not working? crashes or has problems?

Penmate Status

Last Updated on 2024-07-08 by Penmate, Inc

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1 User reports:
App has problems

User reports 1

⚠️ Most reported problems ⚠️

Connection

50.0%

Something else

50.0%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of Penmate Problems 😠👌🔥

- Logged user out

- Homepage goes white

- Takes a long time to go back to normal

1 Reported Issues: 😵🆘🛟🚨📢

Tanya

2024-03-10

When sending free message it shows warning then asks to add photos then repeats warning the add photos never sends

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Common Penmate Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Penmate app on iOS and Android devices. Solve all Penmate app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Penmate iPhone Issues and Solutions

Penmate iOS app crashes, not working, errors
Penmate iOS app network issues
Penmate on iOS has black/white screen

Penmate Android App Issues and Solutions

Penmate has errors/crashing/not working
Penmate server network connectivity issues
Penmate has black screen

Penmate iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Penmate app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Penmate app crashes or not working on Iphone (iOS):

Close and restart the Penmate app on iPhone
Update Penmate app to the Latest Version for iOS
Uninstall and reinstall Penmate iPhone app
Update your iPhone to the latest iOS version

Fix Penmate on iPhone unable to connect to server/internet connection issues::

To resolve Penmate network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Penmate black/white screen (blank screen) on iPhone:

Follow the Penmate iOS app troubleshooting guide Here →

Penmate Android App Issues and Solutions

Fix Penmate not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Penmate app issues:

Force Stop the Penmate App
1. On android, goto "Settings" » click Penmate app. » click "Force Stop".

Update Penmate to the latest version on PlayStore

Clear Penmate App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Penmate app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Penmate.

Fix Penmate unable to contact server/ Penmate internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Penmate » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Penmate » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Penmate on android.

Solve Penmate black/white screens issue on Android:

Follow the Penmate android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Penmate, Inc, developers of Penmate.

About this app

Send photos from your phone, Facebook, or Instagram. Mail postcards too! this app formats, prints, and delivers letters and photos for you in a few days. Try it out free! this app is the easiest way to write incarcerated loved ones in jail or prison. Locate anyone incarcerated and send a message right from your phone.