Penmate: Send mail to jail Reviews
Published by Penmate, Inc on 2024-07-08🏷️ About: Penmate is the easiest way to write incarcerated loved ones in jail or prison. Locate anyone incarcerated and send a message right from your phone.
Overall Customer Experience 😎
🙄💅🫥 Neutral
40.1%
👿🤬😠 Negative experience
39.3%
😎👌🔥 Positive experience
20.6%
Summary of Customer Reviews (Takeaways): 💎
- Very user friendly
- Allows quick sending of letters
- Reasonable prices
- Free first letter
- Ability to add pictures
- Great customer service
- Ability to send pictures and postcards
Read 17 Customer Service Reviews 👿🤬😡😠💢😤
4.5 out of 5
P
2022-05-22
by Marine012999
Penmate is messing up . It logged me out and I payed for a membership and I haven’t been able to get back in. Also Penmate just goes white when I try to go to the homepage of it. It’s hard for it to go back normal I have to wait a long time and I just don’t get it . I really thought it was a good app and I never write reviews either .
Great App!
2022-06-23
by Leatherleg
Penmate is exactly what I’ve needed. It’s very user friendly and allows me to quickly send a letter to family or loved ones locked away and prices are very reasonable.
5 star 🤞🏽
2022-07-24
by Amani Mom
Best app anybody could use to contact a loved one I highly recommend !!!☝🏽🤞🏽
Love this
2022-08-25
by Dnebjecnudvy
Your first letter u send is free u can add pictures to great customer service u can also send pics and post cards to choose from I forgot to put my area code and a day away from him getting my mail they made sure to add so he could return to the right address lol idk how they did that but they made it happen ❤️
ELLEN
2024-12-08
So far not so great! Apparently, they could not send an e message and had to be mailed. 6 days later it still hasn’t reached where it’s going and just says it’s on its way. $12 for 5 messages of what I could have put a damn .60 stamp on and mailed myself!
Steve Horder
2024-11-19
They will use any excuse to not send your message after you have paid them
Lily
2024-06-03
Penmate is a complete SCAM. Do not use this service.
Robin Miller
2024-03-14
Been trying to send something to someone since 2/9/2024. Sent 1 emessage which had to be printed and delivered & 1 letter with pictures. 1st time they claimed the info was wrong so they resent both. 2nd time, it was supposed to deliver 3/5/2024 but still nothing as of 3/13/2024. This place is a scam. Don’t bother.
Cynthia Alonso
2024-01-12
I want my refundnow
Rita Gauna
2023-12-11
Horrible been trying to contact them for a refund with no response
Rosa Carrasquillo
2022-07-27
PLEASE STOP REFERRING THIS HORRIBLE APP FOR PEOPLE TO TALK TO ANYONE INCARCERATED. THEY DONT ACTUALLY CARE. I ALLSOO SAW THEM LIE IN ANOTHER REVIEW, TELLLONG PEOPLE THEY SEND PHOTO PAPER. THEY PRINT THAT SHIT ON REGULAR PAPER, TOLD TO ME BY SOMEONE ELSE WHO USED THERE SERVICE, THINKING ACTUAL PICTURES WOULD BE SENT. EVERY PICTURE WAS PRINTED ON ONE SGEET IF PAPER. NO ACTUAL
Rosa Carrasquillo
2022-07-27
Horrible, they do not check with facilities about specific guidelines for sending letters or photos. Waste of money when it can't be received and you don't receive it either. Gone back and forth for 2 months trying to get a refund. I would never use them again. First off nothing inappropriate was sent. If you guys were talking about abilities have fucking guidelines and restrictions so you would send your shit according to the guidelines that restrictions but you don't and then you don't give a refund. It's a whole fraud ass scam. They are the worst. I would go through any other service but this one.
Meghan
2022-07-04
My e messages are supposedly sending in the regular mail mail now which is not what I paid for. Cannot not get any reply from custoMer service. I think this is scam
Shells Adams
2021-11-23
How do I know the inmate got my letter
Kimberly Walker
2021-04-11
What if the facility doesn't accept pictures through email?
Susan
2021-02-03
Step by Step. Need to know how to add money to account. Still can't get into it
Ragan
2020-12-30
Are you able to just put in your email and get a response copied that way or do I have to put my address.
Is Penmate Safe? 🤗🙏
Yes. Penmate: Send mail to jail is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 529 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.5/5 . Justuseapp Safety Score for Penmate Is 34.4/100.
Is Penmate Legit? 💯
Yes. Penmate: Send mail to jail is legit, but not 100% legit to us. This conclusion was arrived at by running over 529 Penmate: Send mail to jail User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Penmate Is 100/100..
Is Penmate: Send mail to jail not working? 🚨
Penmate: Send mail to jail works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
How was your experience with Penmate: Send mail to jail? Post a Review
Features
Mail postcards too! Penmate formats, prints, and delivers letters and photos for you in a few days.
Penmate is the easiest way to write incarcerated loved ones in jail or prison.
Locate anyone incarcerated and send a message right from your phone.
Send photos from your phone, Facebook, or Instagram.
Customer Service/Support
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Penmate, Inc
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