AdvancedMD Telemedicine Software

I missed an appointment because of the glitches in this piece of garbage, which appears to be a glorified & dumbed down version of zoom. They also offer not tech support in situations like this—and their website & “tech how to” videos are a joke. I’d give it 0 stars if I could.

I showed up on time, sat in the “waiting room” until my Dr. actually called me because neither of us could see each other. My husband’s appointment was right after mine, on his own phone. Same thing happened. She had to call instead. I went into my settings to see if the app had access to my camera, and the app doesn’t even show up in the list of apps. That seems like a problem. I feel lucky she was willing to call us, otherwise we would have missed out completely because of this poor app.

I downloaded the app and showed up at 2 pm my appointment time. I received a notification which was tiny to hear at 2:50 notifying me that they see I’d logged in at 2:59 and the doctor could only see me now in breaks between other patients. They wasted 2 hours of my day. They need a better system if it can’t recognize when I logged in to their “Waitkng Room” on time and only notify me an hour later that they finally “see” that I’ve logged in