Travelocity Hotels & Flights Reviews

So they messed up my reservation with the airlines and it literally took me over 3 hours on the phone to get it resolved. Actually, it took me over 2 hours of trying just to get to speak with a person. Not because they are busy, but rather because their automated phone system won’t put you through to a person without an itinerary number. Guess what, I had an itinerary number; however, the itinerary number they emailed me for my flight didn’t work. I literally had to book a rental car and use that itinerary number to get through on the phone to get my flight issue resolved. After being on the phone for an hour getting the flight mistake resolved, the resulting airline credit didn’t show up in my account, so I called them again. They said it would have to go through their team and someone would call me within 2 hours. Still haven heard from them 7 hours later. Looks like I’ll spend another hour on the phone with them. If I didn’t have to use Travelocity to get my airline credit money applied to an airfare, I would absolutely never deal with them again!!! It is almost impossible to speak with a person and even when you do get through they aren’t exactly attentive to getting things resolved. May not seem like a big deal, but imagine trying to get an answer/fix to a problem with a reservation and you were short on time. Not so good!!!

I reserved a hotel room and needed to change it to the week prior. I called the hotel who said that needed to cancel through the Travelocity app. I did so with a virtual agent. At the end of the cancellation and a discussion with agent a ballon popped up to select the one o wanted to cancel along with a question ‘cancel then?’
I chose the one I wanted to cancel and thought it was complete. A full month later I received an email reminding me of my stay. (???) so I cancelled again… this was the day before the stay. I contacted the virtual agent again and told them I had cancelled. One hour later on the chat they told me I hadn’t confirmed. I told them
What had transpired on the chat and asked why it had not been canceled. They told me that I had not confirmed and that I would not receive a refund. There was no recourse other than to contact the hotel. They were sympathetic but said they had not received a cancellation. They do not process the transaction until I check out- which I won’t be - the transaction would not go through so they would not receive the funds from Travelocity. They offered me a discount on a future stay. Basically Travelocity would keep the $ from the transaction. I think the virtual cancellation is confusing and too casual. In the future I will book with the hotel directly.

Our flight was delayed from our first airport, causing us to be to late to our layover flight at the next destination, after speaking to the airlines I was told Travelocity had to change the flights for me due to I booked through them and they control the tickets. I tried for 6 hours to get any sort of assistance from Travelocity, begged for someone to please just tell us what we should do or what would be the best course of action. I was ignored then after asking 5 times for a call, I was placed on hold &hung up on. I asked again for someone to return my call so I could get assistance, I NEVER received another call, asked probably 20 times. I went through the live chat, asked for 6 hrs straight for assistance, received absolutely nothing. I was told originally that basically I was lying, then that it wasn’t their problem, then just ignored. Asked for some sort of reimbursement so we could get another flight, told no- not Travelocity’s fault the flight was delayed. I wa s literally in tears as we watched everyone else in our situation easily get it fixed through Expedia and Priceline, yet we were stuck because Travelocity customer service is literally the worst of any type of company I’ve ever used. I will NEVER use this sight for any reason again and urge you all to avoid it as well. I begged them for 6 hours for help and received NONE.

I have been a LONG time Travelocity user. Even when people tell me that Travelocity is antiquated, I still stuck with them. Until a few months ago, we were on the road and went and booked a room for the next town we were coming to. Somehow Travelocity switched the reservation to a few days later instead of that day. I went to the hotel to check in and they said they didn’t have a reservation. I tried to contact Travelocity, but it was the middle of the night and the message I got said they were checking into it. We were exhausted so I went ahead and just paid for a room at the hotel we were at. At that point I didn’t realize they had switched the date.
Long story short, Travelocity insisted on us paying for the reservation for a few days later, even though it was their app that caused the date to change.
So Travelocity, you have permanently lost a very long time customer who has booked many many hotels, flights, rental cars and trips through you. I will delete TravelocityHotelsFlights after this review and never look back. Hope stealing $100 from a long time customer was worth it!

I would avoid using Travelocity at all costs. Because it will end up costing you money. If they will do this to a long time loyal customer, who knows what they will do to anyone. I wouldn’t risk it.

This is my first time ever traveling and I decided on booking through Travelocity. At first it was smooth sailing. Unfortunately with the covid 19 I had to cancel my original trip which was simple. I then had to wait on the phone for 2 HOURS to reschedule a flight and was almost charged $3,000. I literally was put on hold at least 7 times and during each time the agent picked up the phone there was a bunch of laughing and yelling in the background. Finally after 2 hours my flight was rebooked. I just got a notification my flights got changed so I contacted them through their virtual agent thinking it would be quicker. WRONG it took just as long and was nothing but a head ache to change my flight so I didn’t have a five hour lay over. First I was told it was $200 then was told there was no fee. Finally I was told there w re no flights with short lay overs. At this point I gave up. I ended up contacting my air line directly and thankfully my air line switch all of it over on the house without any fees because of how much of a hassle Travelocity has caused me. I will never book through Travelocity again.

I was in the middle of an emergency situation and needed a flight and chose Travelocity during this COVID pandemic due to the fact if there was any reason I couldn’t keep my reservation and cancelled within 24 hours of booking I wouldn’t loose my money and be charged. WELL!!!! That was the farthest rest thing from the truth. My flight didn’t get used and it was booked and cancelled within 12 hours of booking it and Flight was thru American Airlines and I got confirmation it was cancelled but my credit card got charged over $500 and I appealed and My credit card did dispute and they said flight went on as scheduled and I chose not to fly and therefore charged me full price without even offering a voucher or refund. American isn’t an airlines that requires cancellation directly with them when booked on Travelocity so I cancelled on Travelocity site. I’ve been battling with them since September 2020. Especially during these hard time taking a hit like this when all the advertising says free cancellation within 25 hours and you do and your still screwed. I won’t back down. This is wrong on many levels and would not RECOMMEND this site to anyone as their slogan is FALSE and they DO NOT STAND behind THEIR word.

I understand with the climate of today, it cannot be expected to be business as usual. With that in mind, I have been on a trip in Australia and with the airlines starting to shut down and government now issuing a warning for travelers to return home, I have been trying to contact Travelocity to change my flight home. No luck on phone or through on line chat, even though trying for the last several days. Airline won't let you modify ticket if you bought thru a 3rd party such as Travelocity - says they (Travelocity) have to change it but you can't get through to Travelocity to do that. On Friday (3 days ago) I received notice my return flight was cancelled. No word from Travelocity and still
Couldn't get through via telephone or online. Ended up going through a booking a return flight on Expedia - waiting at airport now. One leg of the new flight was cancelled and within a couple of hours Expedia sent me an email with a rebooked flight leg. Let this serve as a lesson - I will NEVER use Travelocity again.

Absolutely horrible customer service and 0/10 user friendly website (mobile app) I have been trying for 5 days to book a reservation for my family of 4 adults , 1 child and 1 infant . When I try to book online it tells me I have to call because making a reservation with an infant . When I call they instruct me to go online as they do not have representatives that can assist on the phone . So I go to the live chat. On 6 DIFFERENT OCCASIONS, I provided my travel information for all 6 passengers , with desired destination , times , etc only to have the agent leave the chat as soon as the information is provided . This has been such a frustrating experience. We are getting closer to our travel date and still have not been able to book. I went into my account and noticed it has 3 itineraries for the same trip and details . So does this mean the trips did process when I put my card info in the first 3 times? Even though it gave me an error saying the card didn’t go through? I tried to ask a live agent but my question got ignored until agent left chat. Traveling should not be so difficult .

I wish there was an option for no stars. Sorry for the long post ahead. After traveling all day, we arrived at the hotel at 4:30pm. We were told the room was not ready. So we went and had dinner in the hotel restaurant where the food was not very good and very overpriced. At 6pm still no text that room is ready. I go to the desk and told still not ready and it will be another 40 minutes. I asked to speak to the manager, Luz Rosado who was very rude. At this point, I have decided that we were not going to stay and called Travelocity to change hotels. Now it is after 7pm, Travelocity is not able to get through to Condado. So since I am on the phone with Travelocity, I take my phone to Luz Rosado and she states they have to call the hotel directly. Travelocity is on my caller ID and I tell her they have been trying to call for the last 40 minutes and no response. The Travelocity agent on speaker phone can hear how rude she was and quickly changed our hotel. I have traveled a lot and have never had to wait 3 hours for a room or experienced such rudeness. We are now staying at La Concha and it is far more superior.

I will never use TravelocityHotelsFlights again. I had booked a hotel room back in November for March for a concert for almost $300 dollar and payed extra for insurance but we found out a couple days before the concert it was canceled so I called letting them know that we are not able to go because of this since we live out of state of where the concert was supposed to be and they told us that they will charge double for and the person who I spoke to in the phone was not able to give me any straight answers as to what I can do. He said that there was not any supervisor that I could talk with. When he gave me the phone number for the additional insurance I paid extra for in case of a situation like this, it led me to a medical alert company in which was a recording of someone speaking and would not let me speak to an actual person. I am extremely frustrated and feel like I have been taken advantage of. I will make sure to post my review of Travelocity on my social media as well as google reviews. There is poor customer service and lack of communication which is a cause for misrepresentation on your behalf.

Made and then canceled hotel reservation over a month in advance. Received confirmation email of cancelation. I still have both those emails with Travelocity. Then on original reservation date was charged by hotel. The second day a second charge was placed on my credit card. I Called hotel-that said the reservation was never canceled. Called Travelocity. Spent almost two hours on the phone. No satisfaction. They told me they would be back to me in 24 hours. 12 days later I received an email from Travelocity that informed me the hotel would not reimburse me. Travelocity wanted me to send them proof of the charges so it could be dealt with further. They never once offered reimbursement from them as a possibility.
To date I’m bank stopped the pending 2nd charge from clearing and reimbursed me for the first charge while they investigate. The results my bank gave me took 5 minutes to get those results. I will never use Travelocity again. Once I get the final clearance letter from my bank I will delete the Travelocity app. My suggestion is be very careful using this organization. I will maintain those emails.

: I wish I could get some customer service from Travelocity now. I’ve been a member for over 15 years. I have three flight tickets in Europe that I paid for through Travelocity. I need to cancel all three because the conferences I was attending in Europe have been cancelled. I tried canceling them my Travelocity app and couldn’t do it. Two of these trips I actually purchased travel insurance through you so I called the number provided. But they couldn’t help me until the flights were actually cancelled. Then I would have to submit claims for each one. What good is there in purchasing this travel insurance when you have to take all these steps to cancel and get refund. Others seem to be able to cancel trips with no problems since the Corona virus has caused cancellations for most events through the summer. Usually it is easy to do my bookings through Travelocity but these cancellation procedures are extremely frustrating. In the past, Travelocity has been able to contact me if they needed to reschedule one of my flights. Why can’t Travelocity help with these cancellation requests I have now?

I made travel arrangements that could not be kept due to the travel limitations set by my state as well as the World Health Organization yet Travelocity said I could not have a refund. They disregarded what is going on around the world with the Covid Virus. The customer service is lacking with Travelocity, I could not speak to anyone after several calls and being kept on hold, and when I finally did she basically had nothing to say except “you will not get refund!” Completely bad business considering that we are told by airlines and our president not to travel due to this virus and Travelocity doesn’t seem to care about our safety. They just want to keep our money. I will never do business with Travelocity and I will advise everyone I know. When business is back as usual Travelocity customers that have been taken advantage of and disregarded will have opportunities to take their business elsewhere. I had reached out to my airline and my resort and they said no problem to reschedule or cancel without any penalty realizing it was all due to the Covid19 virus but Travelocity didn’t care!!

My friend got interview schedule at CA, so we booked full package, flight hotel car, and paid on Travelocity website.
Next day, we received the email that the flight cost increased. Because we didn’t have enough budget, we tried to contact with phone number given on the email we received. Agent said we need to contact ‘service center’. I put the booking number on the phone and waited for ONE hour. Hung up. Called back to ‘alternatively contact’ and explained the situation. They keep saying that I need to contact service center. Called again. Waited on line for another ONE hour. Hung up. Lined up again and waited ONE more hour! 24hours 7days is a LIE unless they ignored my call.
Because of 24hour refund rule, I downloaded this Travelocity App, and contacted the agent through the message. Finally, I contacted the agent and explained this situation to him, and they gave me the Full Refund! Agent was very nice. I really appreciate to him.
Result was good, but we were exhausted during the process...

I am not one to leave reviews good or bad. However, I am so unhappy with our stay, I must say something. After my family suffered a double loss in four days, we drove 4 plus hours from our home to attend a family funeral in Abilene. We booked a double bedroom so my 76 year old mother could stay with us. She settled nicely and went right to sleep. My husband and I had the worst night sleep in a hotel ever!!! Our bed was like a bouncy house. It was the worst bed I’ve ever tried to sleep in at a hotel. I really thought for Marriott standards this was a safe choice for us. This bed was not anything like any bed in any hotel. Needless to say we endured another sleepless night after long hospital stays, waiting rooms, and faced the funeral of our family member with no sleep and total exhaustion all while paying over $123 for this awful pleasure. The next morning I inspected my 76 years mothers bed and it was very different! So, Marriott Courtyard Abilene we part ways here and I will take my business elsewhere that has an actual bed that can be slept in!!!

Be careful when u are booing the hotel specific when it says all inclusive! I booked all inclusive hotel in Cancun /Vila del palmer Cancun luxury beach resort and app said room is all inclusive. Right after I purchased it, I received the confirmation email from Travelocity and thanks God I usually don't check, but this time I checked and I couldn't find all inclusive package in my reservation. They charged me too much for just regular room. I called costumer service and I was almost more than 2hr and 20 min on the line with them without getting any result. They said u can changed ur room and buy the other one which is $1200 more than this room that u reserved. U guys be careful when u are booking any hotel for out side of US in this website and specific with TravelocityHotelsFlights. I am very very disappointed with their costumer service and TravelocityHotelsFlights:(((((

Had $2,000 worth of flights (2 tickets) from ORD to RSW. With all the beaches, restaurants and “Stay Home orders”, we were in need of cancelling our trip. I tried calling Travelocity everyday for a week and a half as our trip approached in an attempt to cancel our tickets. There phone systems said they were down and unable to take the call and to fill out the cancellation request form and that we would receive a confirmation email with information stating if we got a refund or credit from American Airlines. As time passed, I never heard anything. On three occasions, their phones didn’t say they were down but had “over 2 hours” hold time. I wanted to ask someone if the cancellation was being processed as it needed to be done prior to the departing flight. I held on hold for a combined total of 3hrs and 14min. All three times, the call just dropped me from it (not a reception issue) and i never heard from Travelocity. Not by phone or email. My flights were never handled. I ended up holding for over an hour to speak to the airline directly and handled it myself.

If I could give 0 stars, I would! But obviously if I want to spill the tea I have to rate some kind of star.
Where do I begin? The 5+ hour hold and then hang up in the middle of being serviced… then having to call back again and wait for another 5+ hours. I’m not kidding, I really wish I was.
Or the going in circles, constantly putting me on hold, to read some kind of policy that I’ve heard many times but really doesn’t answer my question.
Or the fact that I’m waiting on a $2,325 flight refund that was credited instead! My husband and I have been trying to go to Fiji for our honeymoon for over a year but due to the pandemic we are not able to. We have to cancel not because we don’t want to go anymore but because now Fiji is in level 4 for no travel as of 5/27.
I have even proposed if Travelocity could use my airfare credits to book another flight to another destination that is open but they have refused and insist that we use our credits. It is impossible to use our credits for this year (which the deadline is 12/31) due to my husband and I not being able to take time off work. The summer is the only time we can travel and unfortunately we weren’t able to due that this summer because Fiji is in level 4 for no travel.
I am very disappointed with the unprofessionalism I have endured with this company and the lack of support and communication from customer service.
Do not use Travelocity to book any future travels.

After a death in the family, my son who is in the service booked a flight from Europe to attend the funeral. So, I booked two rooms at the hotel. He called and asked us to stay until Monday to get him to the airport for a return flight. My first itinerary had us leaving on Sunday. Tried to contact Travelocity to change reservation; could not get in contact with anyone. So, canceled that reservation and set up a new one. Luckily that worked.

Then son’s plans fell through. App said I could cancel his room before 6 pm but again could not get in touch with anyone.

Now I’m trying to determine if I cancel the last two nights on my reservation. Still having the same problems. Will not use Travelocity again.

1. Booked flights on a Friday and received confirmation email stating that my trip was confirmed and did not need to reconfirm; 2. Saturday Travelocity sent and email twice asking to reconfirm (fishy); 3. Sunday checked app to see that my itinerary was canceled without my consent; 4. Called and told that my child’s name is too long for the ticket even tho TravelocityHotelsFlights accepted it; 5. Had to rebook exact same flights, dates, times, seats, pay extra $260 for rebooking tickets (closer to my trip date) and travel insurance not eligible for “new” booking!?!

All this and extra to shorten my daughter’s name on her ticket in a span of two and a half days. I think they could have given me until Monday to contact them. I mean my trip is not for another two weeks and they only gave me a little less than a Saturday to respond to a suspicious email... :(

All I was offered was, “I’m sorry this happened to you.” If I could give negative stars... I definitely would.

App is super slow in updating my travel profile information. When trying to add my family members it takes forever. In addition, for the key required fields like date mm/did/yyyy, TravelocityHotelsFlights requires the slash marks but doesn’t populate then itself, which is very annoying.

Also find TravelocityHotelsFlights super buggy when trying to look at trip information. I just added in trip details about where I want to go, such as hotel area for the place I am traveling, but it doesn’t save. It is very difficult to change the default (eg Cancun airport defaults to Cancun vicinity, whereas I want to change and keep hotel area to Riviera Maya). Also would love to be able to click a setting like, Only non-stop flights, to make mu searching more consistent.

Long story short, is that the website is way easier and more efficient to use.

I booked a 3.5/4 star hotel at a great rate, 3 months prior to our New York trip. The trip was a birthday present to my son and it was our first time to the Big Apple. I had not received any communications from Travelocity about any changes but, when we finally arrived at the hotel, we found out the reservation was cancelled by their sister company, Expedia. On our first day in New York, I spent 4 hours on the phone with customer service who kept promising that they would fix it. We were tired and it was late so, we spent double the amount to stay the night at the hotel, who was nice enough to cut their rate in half for us. The following day, I called Travelocity for a follow up and was told a mixture of “you’re booked, you’re not booked” answers. They had not resolved the issue at all and we were faced again with paying double the amount to stay at the hotel. I finally demanded to speak to a supervisor who, after being on the phone for 6 hours this time, was able to book us to another hotel for the remainder of our trip. We couldn’t check in until the next day so, we had to pay for another night at the original hotel. Travelocity did credit us for most of the differences in hotel prices but they made it impossible for us to fully enjoy our vacation! The stress alone was taxing and I will never use them or Expedia again!!

My two adult children and I just returned from Golden Parnassus. It has been our third vacation there. The food is both good and plentiful, the drinks flow like a river and the staff is second to none. Their staff is always eager to accommodate your every need . Special shout out to Fonsi. Fonsi is the most amazing bartender I’ve ever seen. He is an absolute machine behind the bar. You never wait for a fresh drink! He is also extremely cordial. He is a big reason why we are return visitors. His intellect and humor are worth having a drink across the bar from him. It’s amazing how he switches from English to Spanish as needed. Bar body shots use to be fun but for what ever reason they were not allowed on our last trip, I’d like to see them return.

My partner and I planned a trip for this past weekend. After booking a hotel, we stumbled upon one that was a bit closer to where we were traveling and was cheaper. I cancelled the booking for the first one and received a cancellation email saying I would be issued a refund. Then I booked the new hotel which was very nice. After our stay, the next morning, I noticed that I was charged for both hotels. I called the one I cancelled and asked what had happened and they said that they didn’t see my hotel was booked through Travelocity and to call them back, not promising a refund. If my email says “cancelled with full refund from hotel,” i’m not expecting to still be charged. But the hotel we stayed in was very nice at a good price and we had a blast. Travelocity just need to work on their communications to the hotels so consumers don’t have to deal with this situation, because now I have to take time out of my day to handle something that should have already been handled. I won’t be using Travelocity anymore for this reason.

Since booking my trip through Travelocity, I have been impressed and thankful for the ease of comparing options and then keeping the itinerary in one place. However, when an airline cancelled my flight a few hours before I was to be at the airport, I was thrown into a tailspin. I contacted customer support at Travelocity and I was astounded by the help I received from Miji (my apologies for probable misspelling). She worked tirelessly to explore various options with me, stayed an hour beyond the end of her shift, and ultimately got me and my daughter to the airport in the nick of time to catch two flights, flying standby, to the end result of being able to keep our college visit appointments. Thank you!

The pictures shown are very nice but they do not tell you that you have to climb 4 flights of stairs to reach the apartment, and this is very difficult when you have to carry up your luggage. There is no elevator or lift. Floors do not appear to be clean and show mildew in the grout, so we made sure we wore our slippers or shoes at all times. They have a full shower but it is very small and tight. The area of the apartment is in an excellent area of Florence; very close to restaurants, shops, and famous sites to see, so this made it better for us. If the season is cold, there is a lock on the dial to raise the temperature in the apartment, so that can be uncomfortable. There is a refrigerator and a microwave oven. They leave you 2 towels total and nothing for the kitchen. We were told if we needed more towels, we would have to pay for them. We loved the area, but we would never stay in this apartment again.

TravelocityHotelsFlights is very user friendly and never crashes. The search functions make it a lot easier to find what you're looking for. I love using the map to find hotels because it's really easy to filter and manipulate. Travelocity itself is such a great service. It makes it so easy to plan your entire trip and there's always discounts, especially when you book things together. Their customer service is also incredibly helpful and generous. I had an emergency while abroad and with one phone call they helped me work everything out and get as much of a refund for my flights as I could. I only had to pay a cancellation fee to the airline.

I’ve used Travelocity for my airline and hotel bookings and I’ve always been satisfied. I had a problem one time (my fault!)with a last minute booking and the costumer service helped me reach the right people. With all the changes and expected fees, i honestly told customer service that it was my fault. I did not pay any charge fees for flight changes. In fact I got a check as a refund since they found a cheaper flight for my last minute booking.
I’ve booked hotels internationally and locally and I always get the best deals through TravelocityHotelsFlights.
Thanks guys!!!

Planning and booking a trip was fine but because my son contracted a viral infection 3 days into a 3 week trip and had to make an emergency return flight, TravelocityHotelsFlights was useless. Spent the better part of the day-more than 8 hours-on the phone with customer service trying to make arrangements. In the end it cost me an entire day of my time (and stress) and an additional $1000 (on top of the original $1700 for the 1st flight) to bring my son home. When I went back to TravelocityHotelsFlights to file a claim with the flight insurance I’d purchased, all of my flight info was gone and couldn’t be retrieved. Thankfully, I’m old school and manually document everything so I’ll be calling the insurance company directly. If that goes smoothly, I’ll raise the stars in this review. But buyer beware: TravelocityHotelsFlights needs major improvement!

When I’m looking for a travel booking, I want to see all my options. In addition to getting the things done as planned, I want to stack up on rewards and see what payment options will give me the best use of my hard earned dollar. Travelocity is typically my number one resource for that. Where I think they could improve is a comparison tool, kinda like when your shopping for other products online you can choose 2-5 items and select “compare” to then see your top choices lined up side by side. Also, looking at the search results on my tablet looks like trying to watch a scenic view threw a long and short window. It’s just enough to hide everything your looking for in an initial photo.

I used app to get help with reservation but they only gave 3 options either you use fb or Twitter to send message or call. Since I don’t have one of those social media accts I called them. Said wait time was 9 mins, after an hour and ticking on my phone call log time a rep answered. I told her my problem, which was Travelocity chrgd my acct but yet said there was a problem and I needed to enter new card info. I told rep my available bal was deducted by Travelocity and yet my trip wasn’t booked. I was told in manner of “its ok the chrg will be refunded and will be put back into my account within 3-5 days. And I explained my concern was my trip and booking it, before the available plane seats were taken, rep said “aha” you’ll have the refund in 3-5 days. Zero care zero Cust service and zero understanding. Been over 10 year customer never had this horrible experience and now my business will go elsewhere.

I will never use Travelocity again. I made a reservation for my fiance and me to stay at a hotel through this site. After he got a few extra days off, we decided to extend our trip. I changed our reservation, and everything was fine. That is until we arrived for check-in. After a long day of driving, we were exhausted and ready for a break. The hotel was unable to find our reservation, and after a 45-minute phone call with Travelocity, we had no reservation. We were 2000 miles from home and didn't have many options. Luckily the front desk guy (Josh is a lifesaver) got us a booking at a different hotel for the same rate. The biggest issue is Travelocity charged me for the reservation I thought was canceled and is refusing to refund me. So I, a college student without a lot of money, am out $145. If I could give negative stars, I would.