trivago: Compare hotel prices Reviews

by DanielC918

Don't trust this app! They obviously don't make any effort to make sure the information they provide is even remotely true. When you're on the road, and need to find a place to rest for the night, use another app. This one is crap.
The name and address were correct, but they put up pictures of a completely different hotel. They show rooms, bathrooms, and lobby completely renovated. They put language right up front that there have been no recent negative reviews for the property. Then they highlighted a bunch of reviews saying things like: "very clean and modern," " the hotel is only 1 year old," and "really nice and clean," but after we booked non-refundable, we arrived to a dirty, worn out hotel with broken furniture and creaky beds with springs barely contained by the thin sheets. The elevator was out & several of the fire doors were busted: super safe for our young family. The towels and wash cloths are falling apart, and "non-smoking room" apparently means they sprayed Febreeze, or more likely, some watered-down off brand air freshener.

by 3;6tgd

Tried to make a hotel reservation and once I gave payment information I could not locate any type of confirmation. Logged on to your site and it said no stays so I called hotel to see if they had a reservation for me and they also said no. I waited a day and checked again with the same results. I then made other arrangements. Two days later I get a confirmation for a reservation i am not able to cancel so now I have two. I will never recommend this site. I am out almost $260. No way to contact and get a response from anyone.

by RDWharley

Where do these apps come up with such ridiculous password requirements? 12 characters? The most a password needs to be for an app like this is eight characters! Get in the Flippin real world! I won't be using trivago that's for sure!

Update! Just heard from the developer that basically said they take security very seriously and had no interest in even addressing the concern I expressed. Typical arrogance of a lot of tech companies. Think they know better than their customers. For heaven sake's this is a hotel search engine! It's not my bank account! Even my Chase bank account password is a normal 8 digit password. Travelocity, Priceline and others do just fine with 8 digit passwords that don't require a PhD to encrypt! Like I said. They won't be getting my business. When will companies ever learn to listen to their customers?

by Driver18

First time using trivago , booked a room that I needed for that night (7-13). Got a confirmation letter from the hotel for a reservation 30 days away. I called the hotel directly and was told they couldn’t cancel or refund my incorrect reservation and I was to call this app for help. Since there is NO PHONE NUMBER for customer assistance I emailed this app and after 9 emails and 3 days I still have no resolution. this app is pointing the finger at Holiday Inn and Holiday Inn is pointing the finger at this app.
Very frustrating to say the least. Stay away from these thieves. I’m sorry I gave them a chance. Never again.

by Rootisntworthit

I am planning a trip for my wife in I in downtown Austin. I usually use Priceline but after seeing a recent commercial multiple times about how this app finds you a cheaper deals than normal sites I decided to give it a try. I entered the exact same criteria I used in Priceline and the first hotel that popped us was $63 dollar more per night that priceline, the next was $127 more per night and another was $97 more a night. So no, this app doesn’t not give you a better price. They are just hoping that their users just blindly believe them and are too dumb to check for themselves.

by MQK

They booked a room for us and charged $270 to my debt card. We arrived at the Hotel to find that there wasn’t a room available after all. I checked my account and there were two charges for $270 each! We called this app. They said we’d get our money back in 7 to 10 days. We still haven’t gotten it. This is theft and I’m going to file a complaint about this app with our bank and/or lawyer.
On top of that we had to deal with a non-English speaking person. I asked 6 times if I could speak to someone who spoke English. The women didn’t seem to understand me and completely ignored my request.
I would strongly recommend against this app unless you like paying for a room you never stayed in.
I gave them one star only because zero was not an option.

by Shadaitv

I Called the number they provide to cancel my reservation Expedia clerk told me I couldn’t do it and I was going to get charge the 2 night anyways. He told me that was the hotel police. Well I end it up traveling and staying at the hotel since we were going to get charged but I went ahead and ask the front desk lady about their police and she told me that this app is the one that will charge the two night if I would call the hotel directly and make reservation with them without getting this app involved they will be able to canceled for me at no charge but since I did my reservation thru them They couldn’t help. 😵 I’m getting erasing trivago after finishing this.. from now on I will call the hotel directly....

by Artist Anne

Our very small room was on the third floor and the air conditioning didn’t work. It was a hot day, mid 90’s. It was oppressive. The tower fan blew all night. I used wet washcloths to cool down. They weren’t able to change our room since they were at full capacity. No mention there was no air conditioning when I made the reservation. The grounds are poorly kept, weeds growing taller than plantings. The waitresses were not well trained. Please, management, train your staff! We had to ask for everything, like cocktail napkins and please light the table candle.
The place is poorly managed and could be a dreamy destination. Our dinner table was bare. No tableware, candle never lit, no flowers. It was a sea of brown bare tables with no life in the room. Our dinner was mediocre. We will never stay here again. I hope they follow through with a reduced charge for the room.
The waterfall and walkways are stunning examples of nature and engineering. Worth a drive to see it. Stay somewhere else.

by JackieBeeMD

This company completely lacks moral integrity and concern for their customers. I am writing this on a drive home from out of state after a hotel room that I booked at the Omni Providence Hotel through this app was not available when I arrived at the hotel. It was OVERSOLD - ie I paid for a room that was not available. This is OUTRAGEOUS and WRONG, and I am in shock that this company offers such lies included in their business model. I will NEVER be using this app again, and I recommend everyone stay away from this scam. And to top it off, they do not even answer their customer service line!!! I am having to put a stop payment on this because no one will speak to me from this scam of a company to refund my money. WORST APP EVER.

by Fireguy36

I give this app a one star because you can’t give them a zero or less. I booked a hotel through them and tried to cancel due to the COVID 19 pandemic. They said they can’t cancel and I had to cancel through another site called Cancelon. Cancelon would not answer the phone and the system puts you on hold for 60 minutes prior to hanging up on you. This attempt was made 4 times with the same outcome. I ended up disputing through the credit card company and this app recharged me stating I did not cancel in time. If they answered their phone calls I would have been well within the time frame.
HORRIBLE BUSINESS.

by Don The Pirate

Booked a room with two queen beds through the this app app. Took me to Expedia. I put in two adults, and three children, and there were the two queen beds and a sofa bed. The sofa bed was mentioned two places in the description, under the “two queen beds” room.

No sofa bed. Desk clerk: You did get the correct room. Only our king bed rooms have sofa beds.

I have to admit it. They got me. I thought the two references to the sofa bed meant that I’d have a sofa bed. Booking through the this app app left me with no email, no record (within trivago itself), and no evidence on Expedia.

by Techno-nut

The latest version of trivago keeps the large search criteria box open and blocking a lot of the screen near the top, very annoying and distracting. Bad on the iPad Pro, terrible on the iPad. The little map button at the bottom is annoying too. Get them both of the results screen, make them slide up or sideways, or put in a thin menu bar they can drop down from when called upon. They do not need to be on the screen the entire time you are scrolling thru all the results.

by Davinmma

I was placing a hotel order for a hotel in my area, and when i found what I wanted and I clicked on the listing, the listing gave me the amount and I placed the order...
PROBLEM: when I go over my reservation, the hotel showed up in another state even though I ordered the correct listing for my area. I had to call the hotel directly and report the problem. And then I had to call Expedia because this app gave me a listing by Expedia and so I had to get a refund for the reservation because it was in another state which I never requested.

trivago is NOT always reliable. Always double check your listing has the correct address, not only in the search listing but also at the time of payment.

by Laras19

Of all the travel sites, this app is the most useful and the easiest to use. Its provision of pricing and other comparative information compiled from numerous independent travel sites makes this app the one indispensable site to consult to formulate travel plans. The site even provides feature-by-feature comparisons of hotels and other travel-related data. this app not only indicates the site offering the lowest price but the best deal, thus helping you narrow your options and choices.

this app will definitely save you time and can clearly save you money as well.

by MikeLMA

If used in a certain way, it is very frustrating (see below). However, if you don't use it that way, or know how to get past it, it is a very useful app for the visual hotel ratings alone.

My only wish for enhancements would be for it to take Apple Pay and consolidate a payment, so I would not have to create accounts on a bunch of different sites.

---- past review ----
BUG: if you use the "map" to define your search area, and it is zoomed out about 20 miles across, then go to "list", and change sort to "price", it messes up their SQL and includes motels from hundreds of miles away. In addition after that happens, if you use zip codes starting with "0" like those in Massachusetts, it will search SPAIN. Once it gets confused, you need to kill the program and start over.

KLUGE TO GET AROUND THEIR BUG: Zoom map in to search about 5 miles and do the same procedure and you will get a list of local hotels sorted by price. You just need to repeat the process afew times to search a larger area.

by Windgin100

I’ve used this app several times and find it easy to use and very helpful when you are trying to save money. I don’t stay in motels/hotels often - but use this app when I am staying out of town!

by Peoria, IL

I travel an average of 300 days a year with my work. I used to use a half a dozen different apps for rooms etc. this app has saved me so much time and money with the ease of going to one app only now. Thanks this app

by 2016_Silversdo

Extremely easy to use and I like that, nobody needs to be checking out places then after several minutes one finds out there are hidden fees and charges, or you end up with nothing like you wanted, like I said, on the road nobody needed a hassle.

by Greg- Union, KY

I really enjoy the map feature. It allows me to find the perfect balance between price and location. Sometimes, by going a little beyond my target area, I can find an even better rate that justifies the extra distance. Brilliant!!

by MrZJK541

I was able to get 2 nights at a nice hotel in a 2 person suite with a whirlpool bath for a price that even the worker who checked me in was surprised at the price. Use trivago to find some of the best deals for hotels and amazing prices. I could not be happier with trivago.

by Is Brilliant

After seeing so many advertisements for this app I thought I finally found an app to help. Ad I travel almost monthly.
But shame I found out this is nothing but a joke
They don’t actually do anything but gather the price from deferent hotel website. And most of the info and prices was out of date. I did a very carful price compares from the most famous website. To find out that the price is actually much cheaper directly from the other websites.
In summary this app is nothing but good Advertisment that actually do nothing.

by MS1, HMS

This company completely lacks moral integrity and concern for their customers. I am writing this on a drive home from out of state after a hotel room that I booked at the Omni Providence Hotel through this app was not available when I arrived at the hotel. It was OVERSOLD - ie I paid for a room that was not available. This is OUTRAGEOUS and WRONG, and I am in shock that this company offers such lies included in their business model. I will NEVER be using this app again, and I recommend everyone stay away from this scam. And to top it off, they do not even answer their customer service line!!! I am having to put a stop payment on this because no one will speak to me from this scam of a company to refund my money. WORST APP EVER.

by Wind635

Very easy to use and got s great deal. I booked 3 months out because I tried same venue last month but all good deals were gone. I paid less for 8 days than I usually pay for one night. So easy and easy no cost cancellation too.

by Davem22199

I was able to find the room and location in NYC at the price I wanted . The filter section allows you to easily customize your search