Now when you join Virgin Hotels loyalty & preferences program The Know, not only do you get a personalized stay, upgrades, and member only room rates, you now have exclusive access to our app Lucy.
That means Room Upgrades, special Member Room Rates, Dining Offers and exclusive Events in Commons Club when you book directly with Virgin Hotels.
Want to use your device as your key? Check in to your chamber? Not a problem, as a Know member you can check in prior to your arrival and unlock your chamber without using a physical key or having to stop by the front desk.
Lucy connects you directly to Virgin Hotels website and to Open Table, making reservations and dinner plans even more convenient.
Use Lucy’s pre-arrival check-in feature, allowing you to get settled in even faster, and use your device as your chamber key without using a physical key or having to stop by the front desk.