Hopper: Flights, Hotels & Cars Reviews

by Allie28282

So I had been using this app for a year without a problem. Until recently I had booked a flight with spirit through this app. The flight had been rescheduled for two days prior to the original date. this app did not inform me of this schedule change so to spirit it looked like I had missed my flight eventually I got my money refunded back from spirit but since I purchased through this app the money was refunded to this app instead of me. I have not been able to contact this app since they do not have a customer service number nor do they respond to their customer service request forms through Hopper . It has been weeks and I have not heard back from this app. Through Hopper they say not to submit multiple customer service request forms due to it taking longer for them to respond. I don’t want other people to have to go through this as well. As of right now, this app has stolen $122 dollars from me and they give their customers no way to contact them directly.

Update: this app replied to my review and said "Thanks for your feedback. We're really sorry to hear that you had a difficult time getting in touch with our support team and we appreciate you bringing this to our attention. This is certainly not the support experience we aim for and we hope that we are able to resolve your request as quickly and efficiently as possible."

They literally offered no way to contact them again, no further assistance, and I have still not heard back from my customer service request.

by Drstrauss

I recently booked round trip flights from New York to Utah using this app. I paid $1,200 per seat, which this app indicated was an average deal (very pricey). Well, my trip is in a few weeks and I need to change my outbound flight. this app does not offer live support and customer support is all via e-mail (no phone call, no live messenger). The response is slow and sloppy. I was passed from person to person, each telling me something different and offering different options. Finally someone gave me a clear answer and option and I asked them to change my flight. Well, that person ever changed anything and disappeared on me. So, I started the process over again and submitted a new request, radio silence. I’ve been at this all day trying to change my flight (which, if I ever manage to change it, they want to charge me for even though I am entitled to free changes and cancellation per my ticket). And, upon exploring other options, I found flights for $100. I even found the same flight this app offered me earlier in the day that I tried to take, cheaper and still available (I’m now being told that flights not available). So, i got ripped off. I can’t change my flight. And this is an absolute nightmare. I hate traveling. Book direct. Pay the extra few bucks. this app is not worth it. The stress and headaches and haste and fees just aren’t worth it. It’s like flying spirit. What a disaster.

by Traveller813

Warning: DO NOT WORK WITH THESE PEOPLE. They canceled my flight without telling me and kept my money! I can’t resolve the issue because they have ZERO customer service. The only thing you can do if you end up in this type of situation (and you most certainly will if you use Hopper) is to write them a message and hope for a response. It’s been about 6 hours so far, and no one got back to me. I highly doubt they will refund all my hotel reservations and other expenses. Again: they SOLD the plane ticket that I bought, didn’t tell me and just kept my money. THIS IS THEFT.

Finally, if that’s not enough, they ‘accidentally’ double-charged me. I am disputing this through my bank, but I’m very worried they won’t be willing to return the money. Highly suspicious company. For sure, this will be the last time I use them; they aren’t cheaper than any other company and you take a BIG risk going through them.

PS: As an update to the developer response below, I just want to let everyone know that their ‘support chat’ is complete BS. Don’t fall for what they say. It’s been over 24 hrs now and no one has even READ my message yet. It’s pretty clear that this company is intentionally trying to make resolving problems difficult so they can cheat you out of more money. It’s safe to say that I will never use this app again. It’s a really dangerous company, and I would rather work through a more-reputable app like Kayak or Travelocity. The prices are the same anyway.

by Bigwnfan

I paid for the Price Freeze, got the confirmation, came back 9 days later to book and saw the airline had moved my flight time by 2.5 hours. The price had increased more than $400 per ticket (I was purchasing 4 for my family.) Good thing I had a price freeze, right? Nope! this app wouldn’t allow me to book that flight any longer. I was given the option to look for other flights, all of which were massively inconvenient and more expensive, but I selected one to see what the total would be with the deposit I had already committed, and in doing so, they removed my option to get a refund on my price freeze deposit. I was now frozen in to a new flight which I was only trying to understand how much more it would cost. So now I’m paying $700 more for four tickets, because this app obligated me to commit to another flight when I was only trying to explore my options for my family. I tried to reach out to customer service, but they said they’d get back to me in 24 hrs. I really hope they can reconcile this, otherwise it’s an indictment of the suggestion they are looking out for their customers. Stay away from this app! Google Flights is a better, more honest option without the unfair handcuffs. Now our family plans which I had been saving every dollar to see a niece my kids and wife had never met, is fried in a single apps inability to recognize the human side of navigating traveling in these crazy days! So bummed. I thought this app would be better, or at least fair.

by Mildelacruz

I am very skeptical of downloading airplane apps, but I finally gave in and downloaded this one because it had good reviews. As someone who loves to travel, I was excited to find an app I could start using to find cheaper airline tickets. I ended up finding tickets to Barcelona at $600 and saw that I was able to price freeze this trip. Since it was a Wednesday, and I was waiting for my bonus + check, I decided to use this option so I could just pay for the tickets on Friday. Of course when Friday came around, the tickets were at $900. DO NOT LET THEM TRICK YOU INTO THIS PRICE FREEZE SCAM. I looked on Google flights and the tickets were still at $600 but on Hopper , it no longer was giving me that option. It was only showing me the tickets over $900. And the best part was - my price freeze was useless. They only covered it, if it went over $100. In total, with the “price freeze” I was going to have to pay $800 for tickets that I originally found for $600. This was upsetting and I contacted customer support for them to tell me that I couldn’t get a refund and that there was nothing they could do at all. I lost $80 to this stupid app. It’s just $80 but it’s the principle. I doubt they ever let people know if tickets decrease. Do not download Hopper. Stick to google flights, you get better deals on there and it makes you book directly through the airline not these idiotic third party apps that scam you.

by Chickylover13

I will never be using Hopper again. I don’t like to be *that* Karen type but this was so unacceptable and cost me nearly $600. I had booked a flight last year which I ended up needing to cancel because of Covid restrictions. Which was no big deal because I received a travel credit for future use. Come this time when I went to use my travel credit, it wasn’t appearing in Hopper like the Help section said it should. So I sent a customer service message to this app asking for assistance. It was a week later and there was no response. Messaged again, still no response. Ended up basically forced to book immediately because the flight day/times were rapidly filling up. So I booked and once again messaged this app asking to apply the credit to my recent purchase. NOW they finally answered and said sorry but it was too late to apply the credit since I had already booked the flight. I responded by saying that I had messaged them several times prior to booking and requested help, which was never provided. They conveniently waited to reply until after I had booked the flight and “couldn’t” apply the credit. Needless to say I’m pretty angry, this flight became several hundred dollars more expensive than it needed to be. And I don’t even know if I’ll ever use the travel credit because I rarely travel by plane. Zero stars for customer service. What a money scam.

by Disgruntled Customer1993

this app will steal your money. Don not use Hopper to purchase tickets. My flight to Dublin, Ireland in June was cancelled by the airline British Airways. However, after submitting a cancellation request through the this app app according to their instructions and waiting for two weeks I was finally told they couldn’t help me and I would have to get a hold of the airline directly. They also told me that in the future booking references that start with a Z need to be handled through the airline. Why would this app not have their program immediately flag that and let me know within 30 seconds rather than wait over two weeks for them to tell me they can’t help? Anyway, after getting a hold of British Airways, I was told that they couldn’t do anything for me and that I needed to go through this app. So at that point both companies were telling me they couldn’t help and I had to get a hold of the other one. this app has already told me they can’t process my cancellation, however, and they have absolutely no customer service number to call or an email. All they have is an automated online chat room, which I tried messaging, but nobody even looks at the messages. this app owes me over $1600 for a flight that was cancelled, they’re telling me they can’t help, and they’re purposely not communicating in any form. This company is nothing more than a scam. They will take your money and steal it. Do not use Hopper whatever you do.

by Caio.S.Marinho

Been trying to find reschedule a flight for five days now even though these guys advertise 24hours customer support I only got an reply on the 4th day after submitting my request, the chat feel more like an email conversation, finally able to get a quote and receive a phone call so I could give my credit card info for an extremely overpriced change that I had to do it since im out of options, was received to at least had it over with until I woke up this morning with another message from the service late at night saying that they tried to process my request only at that our... and go a step further to blame it on the airline for not having it available anymore, sending me back to stage 0, putting a bot back at my conversation and giving me only the option to get a new quote, which im assuming it will be more expensive. No reply so far. would never recommend this service to anyone, im glad I'm at a long stay or else I would be really concerned on the reliability of this service to manage any sort of short trip or emergency flight changes that need to be done, the 24hrs service is very misleading and inefficient at getting things done quick. Really wouldn't recommend buying any tickets through it anymore, paying 100 to 200 dollars less its way worth it in my opinion so you don't have to deal with this kind of problems, and any changes on your ticket will have you pay way more than what you got on any deal.

by Elizabeth123009

This is my first time making a review because usually I am a pretty easygoing person but this app has scammed me and has made this experience HELL. I booked a flight back almost a year ago for a flight in March. Due to COVID, and shelter in place orders, we could not go on the flight as scheduled. However, it was too late to cancel and at that time, this app was not offering refunds for cancelling due to COVID. Therefore I could not cancel my flight and had to miss it. In trying to get a refund because now they are refunding for cancelled flights, they tell me they are bound by the airline and can’t do anything. Also, because I did not cancel my flight I cannot get a refund, yet I did not take that flight and couldn’t cancel because this app told me basically there was no use as I would not get a refund for cancelling back in March. Yet, I call Interjet who tells me that they are not bounding this app to anything, and it is this app who must refund me. I even paid for Trip Protection and have gotten $0. I hardly go on trips because of my financial status, and to lose $600 for two tickets I bought is a big financial blow. Ella from this app has been ZERO help. If someone from this app reads this and can provide me with a refund or travel credit, please do because there is no way to reach out to anyone outside using the chat on Hopper . I am fed up and will never use Hopper again. Do not waste your time with Hopper, it’s not worth it!

by Tldoll

I started a flight watch more than 6 months prior to departure date. At that time the price prediction indicated that the tickets would drop in price almost $200 in the next 4 weeks. A savings of nearly $800 since I was buying 4 tickets. I happened to notice that the lowest fares increased by $20 about 3 weeks later because I was on the airline website, but I never got an alert on this app about the change. At that point I started investigating and discovered all the negative this app reviews. After that I purchased 4 tickets at the higher rate directly from the airline but continued my flight watch to see what would happen. A week later the date arrived in which the prediction indicated the price drop would occur but the prices were still higher than when I originally started the watch. The prediction then continued to indicate that I should wait to purchase for another 3 months because prices would drop by that time. The new date being just 2 months prior to departure. I have continued to watch the prices increase (again with no alerts) and the shorter, more desirable flights become no longer available. The first prediction was wrong by more than $200. Luckily I did not continue to wait and it only cost me an extra $80. When reading the reviews, I discovered complaints about fees, the price freeze, the price prediction, and refunds/credits. I am deleting Hopper and will never use it in the future.

by Maitraye Das

I booked a trip from Chicago to Alberta last year using this app for two people, but the flights got canceled due to COVID-19. this app sent us an email that our deposit can be used as travel credits whenever we’re ready to book another trip. Our trip was a combination of 2 airlines: United Airlines for our outbound, and American Airlines on our return. On March 16, after several frustrating emails and messages back and forth, we could use our United Airlines credit to book a flight from OHare to Kahului. Even for that, we had to agree to book a flight for a much higher price that what was shown on their app. We still have our American Airlines credit left to be used. The last message I received from this app confirmed this, saying: "I would also like to confirm with you that your American Airlines credit is still open under the same booking confirmation ####" I now want to book a flight using my American Airlines credit. But, there is no record for this credit anymore on the this app app. In fact , there is no record of our six letter record locator on the American Airlines website either! this app has completely removed my American Airlines credit and replaced our the previous reservation information with info about our flight to Kahului.

This is a so frustrating, and at this point we’re worried if this app will ever give us our travel credit back. This is a completely dishonest business!

by 30_Over_Par

Purchased tickets for a flight a month before Covid-19 really became an issue. I’m the week leading up to my trip things around the globe really started to get bad and like most we decided to cancel. I first tried to settle the issue through the airline (United) but because I purchased through a third party I was not able to cancel and receive credit from them. This directed me to begin the cancellation process through Hopper , which has been shady since the beginning. Since going through the steps on Hopper I have only gotten two emails stating they will try to get the best compensation they can get. Considering we are now two weeks removed from the flight I have to believe that is fluff and in reality no work has or will be done on my issue. To make matters worse along with the few for the ticket I also purchased the “cancel for any reason” option. Obviously this was before there was worldwide panic, but you’d think that the extra money given to the service would secure some sort of refund. Overall I believed in Hopper to be completely let down. I have come to think that they take your money and buy the tickets on their own, probably from the airline directly. Maybe someone from this app now has $500 to spend towards a trip of their own. Disappointed, annoyed and let down by Hopper. Don’t use them, the prices are ok but no deal is worth this hassle where you can’t even speak to a person.

by Johnnie Lushenko

You know those crazy bad ads you’d get from downloading a free game? That’s Hopper. This booking app spams bull crap so much that it adds it by default and adds a donations without you knowing! For example, my tickets after tax were $184 but it attempted to charge in a bunch of fees and bill crap that amount to almost $300! It even tries to hide your total at the end at the bottom in tiny font. It’s awful, then you have to hit “no thanks” button for donations, Covid-19 insurance, travel insurance, change flights insurance, canceled flight insurance, seat insurance, premium support coverage. More down the rabbit hole, is all these “insurance” and “upgrades” options aren’t directly offered by this app. They are individually contracted companies that has up to a minimum turn around time of 90 days for claims.

The worst part about Hopper is that it sends notifications about adding “protection” after the purchase without a “no thanks” button. You literally have to force close Hopper to get rid of the spam offer. If you accidentally press any of these buttons it will quickly charge your card and there are NO REFUNDS. You know they are doing it on purpose when every little thing has a spam offer even right now to hiding the cost of the add ons thinking no one will notice.

TLDR: this app tricks you into scam insurance offers even after purchase, NO REFUNDS for anything purchased, way more expensive than booking directly.

by StarDez1025

This has been one of the most difficult years. Not only have I been going through a divorce and custody battle, I also have elderly parents that live out of state. I was making plans to go see them all when my job would not approve my leave for my dates. I thought it would be no problem, I have $0 changes. I tried to change my flight to a cheaper flight for days I won’t need to be approved for from work and “Jen from this app” let me know that it was going to cost me $192 extra for each ticket(I had booked 2) because the flight was more expensive. Which when I booked the change, the new flight was actually $25 cheaper than the original price of $75. When I told her this she told me that the air fare prices are cheaper if you are booking a “new” ticket vs if you book a “change” ticket. How does that even make sense? And nowhere in any of the policies does it state there is a different price for a ticket if you are booking a new ticket or changing another ticket. Then when I asked for other options I was ignored for an hour and received a survey asking about my service. 3 hours later and 4 messages sent to support and I finally have another follow up from Jen still not helping the situation. Scam scam scam. Terrible. And I even asked for a customer support phone number because the chat doesn’t work on my app, and it’s updated. They don’t want to help or talk to you. Save your mental health and just book through the airline.

by - Ana M.

I tried to extend a stay with a hotel I booked and their customer service representative said that since my booking is non-refundable and non-changeable I couldn’t. They suggested I book a different room for the stay and told them what I don’t want to happen is to have to check out mid-day and check back in, which is what would happen if I booked the same hotel different times. So I tried talking to the hotel instead - their phone wasn’t working and the reservation number I got from this app wasn’t working on their online reservation modifier. Customer service proceeded to give me 4 different confirmation numbers to try and none of them worked so at this time I am convinced they scammed me. I tried calling the hotel again but they were asking for a specific extension number to talk to someone and I can’t easily look up people while I’m in transit, nor do I feel like I have to do this to talk to a representative. 20 minutes later a different customer service rep deals with me and says I can’t change my reservation, I had to retell my issue and he won’t just cancel my reservation for me. I’ve told them multiple times I don’t even care about the refund at this point because it’s not worth my sanity. But the customer service continues to tell me things I already know and just kept extending the conversation without actually canceling the reservation.

I do not recommend Hopper ever, the savings are negligible and the headache I got is not worth it.

by Kreese17

I have always taken this app with a grain of salt. I know that prices can change in a drop of a dime. Purchasing flights is a frustrating process. I have had success but more times I find this not to be too accurate.
My issue comes from the “Freeze” portion. Which is advertised as holding your tickets for 48 hours with a $5 dollar per person fee. I got notification that my flight went down and immediately went to buy but when presented with the freeze option I felt it better to hold off on purchasing because I needed to double check with everyone flying that they were okay with me buying the tickets (it was still early hours with most people sleeping). I purchased the five dollar freeze per person. Well that was a horrible idea. While waiting for everyone to respond I started to second guess if the price would go up. I went and googled and saw from this app’s website that they will charge you the difference of the ticket prices go up. So now I’m like what the heck. I go back try to purchase and they say they do not have enough tickets at that price. After several tries I was able to buy the tickets for $100 more than originally price when I “Froze” it an hour earlier. Absolutely livid. They should make it known that they are not holding your price or reserving the price for you. Such false advertisement. I also am not sure if they refunded the $5 pp fee or if it got added to my flight price. I will make sure to double check.

by Bamhfavs

I waited over a month to get a full refund from a flight that I cancelled 3 hours after it was purchased. The rule is you get a full refund (minus any extra fees that you may have purchased for insurance etc.) if you cancel within 24 hours of purchasing the ticket. It should be processed as a void. They sent an email stating they would refund me X amount (which was about $60 less than the amount I paid because the fees are non refundable -understandable) and when the refund went through, it was exactly half of that. When I reached out they tried to say it was due to fees, hello you already kept the fees! Reached out again to get the rest of my refund. They sent me an email stating I’d get the rest refunded within 3-10 business days. 15 business days later and still no refund. I reached out again and I received an email saying they sent the refund via PayPal? (That was weird, but okay) I go into PayPal and there is nothing there. 2 minutes later I get an email stating that the money they sent to PayPal was cancelled. I had to reach out yet again. FINALLY, 35 Business days later I get the other half of my refund via PayPal. The only reason I am giving Hopper 3 stars is because every other time when I haven’t had to request a refund things have gone smoothly and ultimately they did give me a refund. Just a huge inconvenience to get it.

by K_G_Tori

After my customer service experience I can no longer continue to book through this company. While the prices are good and booking is easy when problems arise the company has shown it does not care for its customers. It has been two weeks and I’m still waiting to receive a resolution to my cancellation requests. My bookings have expired and I have no clue the status of my case or how to reach a actual human being within the company. My customer service experience consists of automated responses from “helpful” bots. Although, I did have a one time chat via Hopper with a representative nothing was resolved. I was told nothing about my case only that I would receive a reply soon...that was 5 days ago.
As of now I have no hope of a resolution with the company. I honestly feel as if they’ve taken my money, and have no intention of reaching out again. Therefore, I can no longer confidently recommend others to use this company, and if you choose to do so I ask that you do so with caution. Simply, put if a problem arises with your flight plans you are on your own.

***To whom it may concern,
My this app confirmation codes for both roundtrip tickets were EAODPH and FFFMTA. The email associated with both bookings is the best way to reach me. I look forward to hearing from you via email regarding a resolution.***

by Labtechtwo

I really like that this app takes the work out of finding the cheapest and best (for your needs) flights on your own. I’ve tried searching on this app and then searching on the airline websites listed and this app was cheaper. It’s great that this app has integrated features such as Price Freeze, Cancel for Any Reason, Missed Connection Protection, Baggage Fees, and Insurance. I used the Price Freeze for two passengers which is great, but unfortunately, when I was ready to book, my original flights for 2 passengers was no longer available and Hopper wasn’t very user friendly in that it would not show which flights could accommodate 2 passengers for the dates originally indicated on my Price Freeze - message: “One or more of your flights selected can only accommodate 1 passenger, please go back and select a different flight or change the number of passengers.” I was going back and forth, and finally on my 3rd attempt for different carriers/times, I finally found a flight combo for $20 more that met our needs. It would be GREAT if this app could remove the flight that couldn’t accommodate our reservation request from the list of options completely to alleviate the frustration from guessing which one would meet our needs.

by Sarahhh N

this app has a nice looking interface that’s easy to use. I’ve booked and completed my first flight with no problem last month and look forward to using this app again soon.
I like to use Hopper to look up flight prices to many different places for future travel plans. However, it saved every search as a “Watched Trip.” Hopper ’s notifications have just been crazy. I keep getting notifications like “Your flight to __ is now $__” It even notifies me of hotels at the places I’ve searched even though I’m not interested in booking a hotel. These hotel notifications are even more annoying because they’re always untrue. They advertise that a certain hotel in __ have gone down to $__/night and whenever I click on the notification, the price of that advertised hotel is NEVER what they said. Also, the red dot on the corner of Hopper in the Home Screen displaying how many notifications I have is always over 100+ everyday, though harmless but bothersome. I know I can always turn off notifications in my settings but I wished we can customize what kind of notifications we would like to get, plus please stop displaying 100+ notifications to get us to click on Hopper .

by Pissedoffhoneymooner

Paid $70 to price freeze a two tickets around $2200 for my honeymoon... Got on less than 24 hours later to book the flight and Hopper is trying to make me pay $17,000!!! I have been trying to contact the customer service (they do not have a phone number- this should have been the first indicator that Hopper is a scam.) They should be letting me use that price freeze on a comparable flight. They sent a BS generic reply to my review I left on another page saying they will respond to my message on the in- app customer support chat and 6 hours later I still haven't gotten a response (the "freeze" or whatever the heck I paid for is only good for 48 hours).
Terrible customer service. They deserve 0 stars.

**When the company finally reached out to me after my price freeze expired they did not answer any of my questions and instead deflected and blamed me for the price increase saying due to "inactivity" on Hopper . I was on Hopper the full 48 hours waiting for a reply from their "customer service" and praying the flight cost would go back down and I wouldn't lose my $70. this app has ruined my honeymoon plans and cost me $70.

by Malicay93

this app acts as a third party travel agency and when you’re working with two different airlines in a connection, it’s impossible to get the airlines to work with you if they cause delays until this app gets involved. The problem there is this app has no direct customer service line, just chat box which are count the minutes since you sent your message. On the rare occasion you do get a customer service rep on the phone, they cannot actually help unmarry the two connecting flights or rebook same day until the individual airlines get involved. Also, this app is directly reliant on their ticketing department who you cannot speak to in person or dictate urgency too. Hoppers only solution to ha was to rebook us on a next day international flight to New Zealand, completely ruining our tour plans because we get to the country later than planned. They also would not let us keep our original flights and risk missing the connection and forced us into the next day flights. COMPLETE MISTAKE booking through them for international flights. Customer service is uneducated and impossible to reach in a timely manner.

by Ka80girl

flight to Croatia on September 19th from Athens to Dubrovnik. The flight was delayed which is not that big of a deal however the weather was bad and the plane could not land in Dubrovnik. We then landed in Split waiting a few hours for a representative from Croatia Airlines that we never saw. The information at the airport then given to us was to get on a bus after waiting hours. The bus took us to Dubrovnik which at this time was after 2am. We missed the car rental because the office is closed. Our hotel was in Lopud at Lafodia which requires a ferry or a private transfer that we could not get at 2am. We then had to stay at Dubrovnik airport and sleep in the entrance way bc the airport was closed and wait till 7am for our car rental to be open. I am beyond furious on my honeymoon that we had this happen to us. NO communication from Croatia Airlines! Many of us slept in the entrance way at the airport. We should have been accommodated. Not just dropped off at the closed airport at 2am. I spoke to this app and they blamed the airline and the airline said they couldn’t do anything for us bc we booked through a 3rd party. I am beyond DISGUSTED and will never use this app or CROATIA AIRLINES EVER!!!

by Sanjay Pandita

Hi all, My name is sanjay pandita . The this app conned me so that i had to pay 600 $ more for my flight. When i complained they told me i responsible for visa even if they book my flight for any stop in between. They are conning people. I work in Tata Consultancy Services and have shared my story so that nobody from my company is Conned by them .
Below is hoppers standard response so be aware , be informed and be safe. They wont bother to tell you this while booking tickets. They expect you to have visas for countries you never intended to visit so in order to make money they make stops at places that make visa mandatory but we as customers wont know it till we reach the boarding counter and then them come into pictures to con us.

"I am so sorry to hear that your experience with this app was less than satisfactory - this is certainly not the experience we wish our users to have. Please understand that visa and immigration requirements are always 100% the user's responsibility, so I sincerely hope you don't come across this problem in the future. Please feel free to reach out to our support team with any further questions or concerns. We're always happy to help!"

by Shawn Bethea

WARNING: Do not book through this app. I would encourage you to follow the deals and book through the airline directly. this app offers no support for their consumers and places blame on the airline after booking. They do not do anything for the customer and instead make excuses for why they cannot help while continuing to pressure you to book again through their unreliable app. When I called for a refund or change in my flight, the rep stated she could not do either but could assist me with booking another flight through this app (of course). She then stated this app does not profit from anything consumers do, I then asked if this app was a nonprofit, to which she confirmed. Which is CLEARLY untrue. I asked to speak with a different representative multiple times , the rep continued to place me on long holds and return stating the same things she did before instead of just transferring me. After over an hour of the same process, she hung up on me. I’ve tweeted, messaged, Instagram’d this company and they continue to ignore me. They are the worst kind of company and the worst kind of people. I highly encourage you to do your research and book on your own. This is a trashy company with no kind of value for their customers.

by CSCP1972

I downloaded Hopper to save money on a family trip to the Caribbean. I gave it 3 stars for the many tips given for cheapest flights. I found tickets for $461 and was ready to purchase since it stated that this was the lowest price available. When searching other sites and apps, this app had the cheapest price. So after filling out passenger information and going to the purchase page, a window pops up stating that prices went up $77 dollars. It then says choose different flights or continue purchase. I went back to change flights and the flights I had previously chosen were still at the $461 price! I then picked the next cheapest flight. Then it states prices went up over $100! I even restarted Hopper to see if prices got updated. Nope. It even has a little bunny hopping and checking for latest prices! No such luck there either.

Update: The price didn’t go up if I tried purchasing one adult ticket. However, when I added other travelers including my kids, the prices goes up. Maybe it’s because of how many seats are available next to each other? It would be great if Hopper could let you know how many seats are left for each flight!

by Noggin9788663242170006

Great concept but 2 major flaws with flights;
1. My main beef and why it’s 3/5, no multi-city option! This is a huge let down as multiple times I’ve needed to do multiple stops but it makes you do them one at a time which drastically raises the rate or you do multiple round trips and hope the times line up. Even on the support it recognizes that this isn’t available but suggests booking multiple one ways, for example a multi city between US-Japan-Vietnam-US is approx 1,300 on google multi city search where as for follow the this app support directions the same flight pattern is 2,100. If the multi city is added I can definitely justify 5 stars but without it it just doesn’t match old fashion google (which also has price tracking)
2.Another lesser but still decent issue. this app excludes certain airlines that would have cheaper rates (spirit/frontier/ect.) many times I’ve gotten updates on flights only to find a cheaper flight offered by airlines not offered on here sometimes significantly cheaper.

by J_data

Hi, I’d first like to say this is a great application. I use it frequently and love all of the features it provides. However, there’s a few things I noticed lacking from the service. There’s no referral option, which would be SICK, and it’s hard to tell people about it without sharing an App Store link.

I’ve also noticed some long load times when generating new page content, not sure why this happens but it harms the user experience IMO. If I, for example, load a flight and the info, you would think that the results would be cached either on device or on server, but it doesn’t appear to be the case. Instead, it re fetches every time I load the info and as a result, have to wait again if I ever navigate from Hopper .

I like the design though, that’s what keeps me coming back. It’s clear that the UX engineers have a very keen understanding of making a cohesive product, and that’s really neat. Also the predictive model that you use is good, but needs some tuning as well. Sometimes it’s estimates are wildly under what is actually displayed. Also the utilization of historical data to give a pseudo-birds-eye-view of what prices may be like for a given time period could also use some work. I work in data science and these should be pretty straightforward models to create. Other than that super solid app, just some criticism for the engineers!

Seriously. Add a referral feature.

by Trussellsrt

Used the this app to book our upcoming trip to Canada for the Formula 1 Grand Prix in Montreal! Hopper is easy to navigate. The information is in an easy to decipher format. The flights are often time not available on other travel websites like Expedia and kayak. If they are, the price is higher. I did have trouble one time trying to book our flights when I got to the payment page, the rabbit notified me that price had gone up $85 per person. This was out of my price range so I cancelled the booking whilst being quite upset. But I understand now that it is the name of the game with flights. After that experience last night, I got back on this app this morning. I noticed that the flight I tried to book last night was still available for the original price I saw last night so I jumped on it! Got to the pay screen and...no price increase so I got them booked! I will definitely be using this app again!

by Ashleyy134

Seriously, Hopper / its employees are fantastic, some of the best customer service I’ve had. Recently I had to cancel a flight but was able to use most of the money from the canceled flight to a new flight. I thought I had to go through the airline to rebook my flight and it was going to cost $250-$300 extra, so I called this app really late with a quick question there was no answer but I had the opportunity to leave a voicemail so I did. This morning when I woke up, I had an email with the answers I previously asked for in my voicemail along with the option to re-book with them, 3 emails later ( super easy and fast) my flight was rebooked and it only cost an extra $87. They handled everything for me and really took the anxiety out of the whole situation. Super grateful and will definitely be recommending Hopper to friends, family and even strangers!

by Moira.D

We used “ price freeze” for 3 tickets from Chicago to Buenos Aires, the price was good but we had to sort out if the dates worked for the three of us. Less than 48 hs later, when we were ready to book, the price had a $200 increase per ticket. We didn’t know how price freeze worked and were a little bit skeptical as we had to pay the full new price and wait for the reimbursement.
Everything went smooth, I emailed customer care, Rosie got back to me less than 24 hs later and asked for a pay pal account. They deposit the $600 dolars in just a couple of days.
It is the third time I use this app, will continue using it, prices are usually unbeatable, they provide you with a record locator which you can use to choose seats ( some other cheap air fare ticket apps, start charging you for seat placement) and there is someone that answers your doubts, eeven if not immediately, they do and follow through with what they promise.
Keep it up this app! Nice doing business with you!

by Paul4791

I've enjoyed organizing travel since 1985. I'm old enough to remember the printed Thomas Cook European train timetable, and the OAG handbook for US flights. Today, my favorite airfare search tool is the Matrix Web interface by ITA Software.

There are, of course umpteen iOS apps for finding fares. this app is the only innovator I've seen lately. In particular, the calendar interface, with its intuitive traffic light color scheme (green = cheap, orange = more expensive, red = expensive), is the best I've seen.

It reminds me of the traveler's calendar ("calendrier des voyageurs") from SNCF (French National Railways) and Air Inter/Air France. In those days, you tried to travel during the "période bleue" (blue period) in the little calendar leaflet that was published every quarter. Today, this app generates such a calendar dynamically, based on current fare data. Try it! The people who created it clearly know something about travel.