Hopper - Flight & Hotel Deals Reviews

Hopper - Flight & Hotel Deals Reviews

Published by on 2021-06-08

Relax — booking travel just got easy. Hopper predicts prices for flights and
hotels, with 95% accuracy up to 1 year in advance. You can watch a trip right in
the app and we’ll send you a notification when it’s the best time to buy —
recommending you to book now, or maybe wait just a lit...



Table of Contents:
1. Reviews
2. Is it Safe?
3. Is it Legit?
4. App not working?
5. Report Issue


Hopper - Flight & Hotel Deals Reviews


  • By

    Freeze price

    We used “ price freeze” for 3 tickets from Chicago to Buenos Aires, the price was good but we had to sort out if the dates worked for the three of us. Less than 48 hs later, when we were ready to book, the price had a $200 increase per ticket. We didn’t know how price freeze worked and were a little bit skeptical as we had to pay the full new price and wait for the reimbursement. Everything went smooth, I emailed customer care, Rosie got back to me less than 24 hs later and asked for a pay pal account. They deposit the $600 dolars in just a couple of days. It is the third time I use Hopper, will continue using it, prices are usually unbeatable, they provide you with a record locator which you can use to choose seats ( some other cheap air fare ticket apps, start charging you for seat placement) and there is someone that answers your doubts, eeven if not immediately, they do and follow through with what they promise. Keep it up Hopper! Nice doing business with you!





  • By

    Hopper is not on my good side

    I have always taken hopper with a grain of salt. I know that prices can change in a drop of a dime. Purchasing flights is a frustrating process. I have had success but more times I find this not to be too accurate. My issue comes from the “Freeze” portion. Which is advertised as holding your tickets for 48 hours with a $5 dollar per person fee. I got notification that my flight went down and immediately went to buy but when presented with the freeze option I felt it better to hold off on purchasing because I needed to double check with everyone flying that they were okay with me buying the tickets (it was still early hours with most people sleeping). I purchased the five dollar freeze per person. Well that was a horrible idea. While waiting for everyone to respond I started to second guess if the price would go up. I went and googled and saw from Hopper’s website that they will charge you the difference of the ticket prices go up. So now I’m like what the heck. I go back try to purchase and they say they do not have enough tickets at that price. After several tries I was able to buy the tickets for $100 more than originally price when I “Froze” it an hour earlier. Absolutely livid. They should make it known that they are not holding your price or reserving the price for you. Such false advertisement. I also am not sure if they refunded the $5 pp fee or if it got added to my flight price. I will make sure to double check.


  • By

    Unreliable Service

    Been trying to find reschedule a flight for five days now even though these guys advertise 24hours customer support I only got an reply on the 4th day after submitting my request, the chat feel more like an email conversation, finally able to get a quote and receive a phone call so I could give my credit card info for an extremely overpriced change that I had to do it since im out of options, was received to at least had it over with until I woke up this morning with another message from the service late at night saying that they tried to process my request only at that our... and go a step further to blame it on the airline for not having it available anymore, sending me back to stage 0, putting a bot back at my conversation and giving me only the option to get a new quote, which im assuming it will be more expensive. No reply so far. would never recommend this service to anyone, im glad I'm at a long stay or else I would be really concerned on the reliability of this service to manage any sort of short trip or emergency flight changes that need to be done, the 24hrs service is very misleading and inefficient at getting things done quick. Really wouldn't recommend buying any tickets through it anymore, paying 100 to 200 dollars less its way worth it in my opinion so you don't have to deal with this kind of problems, and any changes on your ticket will have you pay way more than what you got on any deal.


  • By

    Giant Scam!

    Warning: DO NOT WORK WITH THESE PEOPLE. They canceled my flight without telling me and kept my money! I can’t resolve the issue because they have ZERO customer service. The only thing you can do if you end up in this type of situation (and you most certainly will if you use this app) is to write them a message and hope for a response. It’s been about 6 hours so far, and no one got back to me. I highly doubt they will refund all my hotel reservations and other expenses. Again: they SOLD the plane ticket that I bought, didn’t tell me and just kept my money. THIS IS THEFT. Finally, if that’s not enough, they ‘accidentally’ double-charged me. I am disputing this through my bank, but I’m very worried they won’t be willing to return the money. Highly suspicious company. For sure, this will be the last time I use them; they aren’t cheaper than any other company and you take a BIG risk going through them. PS: As an update to the developer response below, I just want to let everyone know that their ‘support chat’ is complete BS. Don’t fall for what they say. It’s been over 24 hrs now and no one has even READ my message yet. It’s pretty clear that this company is intentionally trying to make resolving problems difficult so they can cheat you out of more money. It’s safe to say that I will never use Hopper again. It’s a really dangerous company, and I would rather work through a more-reputable app like Kayak or Travelocity. The prices are the same anyway.


  • By

    Prices not updated

    I downloaded this app to save money on a family trip to the Caribbean. I gave it 3 stars for the many tips given for cheapest flights. I found tickets for $461 and was ready to purchase since it stated that this was the lowest price available. When searching other sites and apps, Hopper had the cheapest price. So after filling out passenger information and going to the purchase page, a window pops up stating that prices went up $77 dollars. It then says choose different flights or continue purchase. I went back to change flights and the flights I had previously chosen were still at the $461 price! I then picked the next cheapest flight. Then it states prices went up over $100! I even restarted the app to see if prices got updated. Nope. It even has a little bunny hopping and checking for latest prices! No such luck there either. Update: The price didn’t go up if I tried purchasing one adult ticket. However, when I added other travelers including my kids, the prices goes up. Maybe it’s because of how many seats are available next to each other? It would be great if the app could let you know how many seats are left for each flight!


  • By

    DONT BOOK THROUGH HOPPER - THEY DO NOT HAVE ANY SUPPORT FOR THEIR CONSUMERS

    WARNING: Do not book through hopper. I would encourage you to follow the deals and book through the airline directly. Hopper offers no support for their consumers and places blame on the airline after booking. They do not do anything for the customer and instead make excuses for why they cannot help while continuing to pressure you to book again through their unreliable app. When I called for a refund or change in my flight, the rep stated she could not do either but could assist me with booking another flight through Hopper (of course). She then stated Hopper does not profit from anything consumers do, I then asked if Hopper was a nonprofit, to which she confirmed. Which is CLEARLY untrue. I asked to speak with a different representative multiple times , the rep continued to place me on long holds and return stating the same things she did before instead of just transferring me. After over an hour of the same process, she hung up on me. I’ve tweeted, messaged, Instagram’d this company and they continue to ignore me. They are the worst kind of company and the worst kind of people. I highly encourage you to do your research and book on your own. This is a trashy company with no kind of value for their customers.


  • By

    Good, but needs a little tuning

    Hi, I’d first like to say this is a great application. I use it frequently and love all of the features it provides. However, there’s a few things I noticed lacking from the service. There’s no referral option, which would be SICK, and it’s hard to tell people about it without sharing an App Store link. I’ve also noticed some long load times when generating new page content, not sure why this happens but it harms the user experience IMO. If I, for example, load a flight and the info, you would think that the results would be cached either on device or on server, but it doesn’t appear to be the case. Instead, it re fetches every time I load the info and as a result, have to wait again if I ever navigate from the app. I like the design though, that’s what keeps me coming back. It’s clear that the UX engineers have a very keen understanding of making a cohesive product, and that’s really neat. Also the predictive model that you use is good, but needs some tuning as well. Sometimes it’s estimates are wildly under what is actually displayed. Also the utilization of historical data to give a pseudo-birds-eye-view of what prices may be like for a given time period could also use some work. I work in data science and these should be pretty straightforward models to create. Other than that super solid app, just some criticism for the engineers! Seriously. Add a referral feature.





  • By

    Fantastic

    Used the hopper to book our upcoming trip to Canada for the Formula 1 Grand Prix in Montreal! The app is easy to navigate. The information is in an easy to decipher format. The flights are often time not available on other travel websites like Expedia and kayak. If they are, the price is higher. I did have trouble one time trying to book our flights when I got to the payment page, the rabbit notified me that price had gone up $85 per person. This was out of my price range so I cancelled the booking whilst being quite upset. But I understand now that it is the name of the game with flights. After that experience last night, I got back on hopper this morning. I noticed that the flight I tried to book last night was still available for the original price I saw last night so I jumped on it! Got to the pay screen and...no price increase so I got them booked! I will definitely be using hopper again!


  • By

    Scam- save your time money and energy!

    Paid $70 to price freeze a two tickets around $2200 for my honeymoon... Got on less than 24 hours later to book the flight and the app is trying to make me pay $17,000!!! I have been trying to contact the customer service (they do not have a phone number- this should have been the first indicator that this app is a scam.) They should be letting me use that price freeze on a comparable flight. They sent a BS generic reply to my review I left on another page saying they will respond to my message on the in- app customer support chat and 6 hours later I still haven't gotten a response (the "freeze" or whatever the heck I paid for is only good for 48 hours). Terrible customer service. They deserve 0 stars. **When the company finally reached out to me after my price freeze expired they did not answer any of my questions and instead deflected and blamed me for the price increase saying due to "inactivity" on the app. I was on the app the full 48 hours waiting for a reply from their "customer service" and praying the flight cost would go back down and I wouldn't lose my $70. Hopper has ruined my honeymoon plans and cost me $70.


  • By

    Hopper is a CON factory, never book from hopper

    Hi all, My name is sanjay pandita . The hopper conned me so that i had to pay 600 $ more for my flight. When i complained they told me i responsible for visa even if they book my flight for any stop in between. They are conning people. I work in Tata Consultancy Services and have shared my story so that nobody from my company is Conned by them . Below is hoppers standard response so be aware , be informed and be safe. They wont bother to tell you this while booking tickets. They expect you to have visas for countries you never intended to visit so in order to make money they make stops at places that make visa mandatory but we as customers wont know it till we reach the boarding counter and then them come into pictures to con us. "I am so sorry to hear that your experience with Hopper was less than satisfactory - this is certainly not the experience we wish our users to have. Please understand that visa and immigration requirements are always 100% the user's responsibility, so I sincerely hope you don't come across this problem in the future. Please feel free to reach out to our support team with any further questions or concerns. We're always happy to help!"


  • By

    Horrible experience with HOPPER

    flight to Croatia on September 19th from Athens to Dubrovnik. The flight was delayed which is not that big of a deal however the weather was bad and the plane could not land in Dubrovnik. We then landed in Split waiting a few hours for a representative from Croatia Airlines that we never saw. The information at the airport then given to us was to get on a bus after waiting hours. The bus took us to Dubrovnik which at this time was after 2am. We missed the car rental because the office is closed. Our hotel was in Lopud at Lafodia which requires a ferry or a private transfer that we could not get at 2am. We then had to stay at Dubrovnik airport and sleep in the entrance way bc the airport was closed and wait till 7am for our car rental to be open. I am beyond furious on my honeymoon that we had this happen to us. NO communication from Croatia Airlines! Many of us slept in the entrance way at the airport. We should have been accommodated. Not just dropped off at the closed airport at 2am. I spoke to HOPPER and they blamed the airline and the airline said they couldn’t do anything for us bc we booked through a 3rd party. I am beyond DISGUSTED and will never use HOPPER or CROATIA AIRLINES EVER!!!


  • By

    No multi city/selective airlines shown

    Great concept but 2 major flaws with flights; 1. My main beef and why it’s 3/5, no multi-city option! This is a huge let down as multiple times I’ve needed to do multiple stops but it makes you do them one at a time which drastically raises the rate or you do multiple round trips and hope the times line up. Even on the support it recognizes that this isn’t available but suggests booking multiple one ways, for example a multi city between US-Japan-Vietnam-US is approx 1,300 on google multi city search where as for follow the hopper support directions the same flight pattern is 2,100. If the multi city is added I can definitely justify 5 stars but without it it just doesn’t match old fashion google (which also has price tracking) 2.Another lesser but still decent issue. Hopper excludes certain airlines that would have cheaper rates (spirit/frontier/ect.) many times I’ve gotten updates on flights only to find a cheaper flight offered by airlines not offered on here sometimes significantly cheaper.


  • By

    Great customer service!

    Seriously, this app / its employees are fantastic, some of the best customer service I’ve had. Recently I had to cancel a flight but was able to use most of the money from the canceled flight to a new flight. I thought I had to go through the airline to rebook my flight and it was going to cost $250-$300 extra, so I called hopper really late with a quick question there was no answer but I had the opportunity to leave a voicemail so I did. This morning when I woke up, I had an email with the answers I previously asked for in my voicemail along with the option to re-book with them, 3 emails later ( super easy and fast) my flight was rebooked and it only cost an extra $87. They handled everything for me and really took the anxiety out of the whole situation. Super grateful and will definitely be recommending this app to friends, family and even strangers!


  • By

    BEWARE of hopper for international flights

    Hopper acts as a third party travel agency and when you’re working with two different airlines in a connection, it’s impossible to get the airlines to work with you if they cause delays until hopper gets involved. The problem there is Hopper has no direct customer service line, just chat box which are count the minutes since you sent your message. On the rare occasion you do get a customer service rep on the phone, they cannot actually help unmarry the two connecting flights or rebook same day until the individual airlines get involved. Also, hopper is directly reliant on their ticketing department who you cannot speak to in person or dictate urgency too. Hoppers only solution to ha was to rebook us on a next day international flight to New Zealand, completely ruining our tour plans because we get to the country later than planned. They also would not let us keep our original flights and risk missing the connection and forced us into the next day flights. COMPLETE MISTAKE booking through them for international flights. Customer service is uneducated and impossible to reach in a timely manner.


  • By

    Practical. Creative Interface. Try it!

    I've enjoyed organizing travel since 1985. I'm old enough to remember the printed Thomas Cook European train timetable, and the OAG handbook for US flights. Today, my favorite airfare search tool is the Matrix Web interface by ITA Software. There are, of course umpteen iOS apps for finding fares. Hopper is the only innovator I've seen lately. In particular, the calendar interface, with its intuitive traffic light color scheme (green = cheap, orange = more expensive, red = expensive), is the best I've seen. It reminds me of the traveler's calendar ("calendrier des voyageurs") from SNCF (French National Railways) and Air Inter/Air France. In those days, you tried to travel during the "période bleue" (blue period) in the little calendar leaflet that was published every quarter. Today, Hopper generates such a calendar dynamically, based on current fare data. Try it! The people who created it clearly know something about travel.



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Is Hopper - Flight & Hotel Deals Safe?

Yes. Hopper - Flight & Hotel Deals is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 492,693 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.8/5 . Justuseapp Safety Score for Hopper - Flight & Hotel Deals Is 20.8/100.


Is Hopper - Flight & Hotel Deals Legit?

Yes. Hopper - Flight & Hotel Deals is legit, but not 100% legit to us. This conclusion was arrived at by running over 492,693 Hopper - Flight & Hotel Deals User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Hopper - Flight & Hotel Deals Is 20.8/100.


Is Hopper - Flight & Hotel Deals not working?

Hopper - Flight & Hotel Deals works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.




Reported Issues: 4 Comments

By Harold McFadden
Jul 19 2021

Book car rental for Las Vegas for Sept 14 need to pick up at airport. Not in the middle of Las Vegas



By Nikita Thakore
Feb 10 2021

Hopper is worst app ever never do a booking on it..............worsssssssssssssssssssssssssssssssstttttttttttttttttttttttttttttt



By TK Hulon
Jan 12 2021

I booked flights last spring to Chicago and paid extra for “insurance” so that I would get my money back if I had to cancel my flight. Due to COVId I did have to cancel my trip and despite paying extra for the “refundable ticket plan” Hopper refuses to give me my money back, simply stating I have “credit” with the airline. Obviously if credit with the airline was acceptable to me, I would not have paid extra to ensure my flight would be refundable!



By Lateaka johnson
Dec 02 2020

Hotel problem! It’s my birthday month





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