Contact Lumyer Support

by Beaudoin155

I have asked for help on my app for months. I am not able to save my creation after I am done. The app can let me do everything else but save it to my camera. You had replied back that you have received my complaints from me. Yet nothing has been resolved. You had suggested some steps to try, yet it is still not working. The sad part of it is, I really needed it during the holidays. Now the holiday is past.

So I have one year subscription that I can’t even use. It had to be on your side where the problem is, because I noticed there is limited options or if any anymore, on how to reach you through the app, and a few other things that I used to see on that the app, I do not see anymore.

Maybe me subscribing was the problem. You can’t even reimburse me. I was using your app fine before subscribing, but I was losing money, because I was buy so much. Now when I subscribe, I get nothing, because I can not saved it to my camera roll.

by Driving Miss Amy 💋✌🏼️

How disappointing it is when you have already paid to remove WATERMARK and have EFFECTS that you now have to pay for; again!....GREED IS UGLY!!! We are forced to update because they give the app problems, you should at least acknowledge and honer what people have paid for or what was given to customer as part of the app to make them like it. I'm not apposed to you making money on the app, but you can't offer free stuff and paid upgrades to us the existing client, and take it away! Being a business owner, FYI!...THIS IS BAD BUSINESS!!! This is why I very much dislike updating, this was forced so I had no choice, again aggravating! Dishonorable ways don't build loyal customers! I will not be emailing in as you suggested to others!...you are very intelligent, you should fix and honor what previous customers INVESTED IN. Unfortunately this behavior is how APPS GET DELETED! 💔 horrible tactics. Had to give one star to move forward, but Zero stars is really what I am giving.

by Thisismynicknameforreal

At first I loved this app and purchased a lot of effects. The last time I did so, (and I have proof that I did so,) the effect I bought didn’t show up the others that I’d purchased and it was expecting me to do so again. So I emailed customer support for help and no one responded. So I deleted the app from my phone to reinstall it, thinking that would help. But instead, I lost ALL of my previous purchases including the $3.99 one for removal of the watermark!! I tried to use their “recover my account” but it would not let me in! So I requested a password change, which they said was sent to my email. NOT!! So I emailed for help AGAIN and received NO help. After typing in a bad review, and pressing send, my review disappeared into cyberspace because the nickname I had chosen had already been taken! There was no warning that it had already been chosen! I have never seen such poor customer service in my entire life! 😡