Itinerary Assistant app not working? crashes or has problems?

Itinerary Assistant Status

Last Updated on 2023-06-05 by SNCF

I have a problem with Itinerary Assistant

Are you having issues? Select the issue you are having below and provide feedback to Itinerary Assistant.

Read all Solutions

Fix Now in One Click

User reports:
No current problems

User reports 0

Have a Problem with Itinerary Assistant? Report Issue

Common Itinerary Assistant Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Itinerary Assistant app on iOS and Android devices. Solve all Itinerary Assistant app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Itinerary Assistant iPhone Issues and Solutions

Itinerary Assistant iOS app crashes, not working, errors
Itinerary Assistant iOS app network issues
Itinerary Assistant on iOS has black/white screen

Itinerary Assistant Android App Issues and Solutions

Itinerary Assistant has errors/crashing/not working
Itinerary Assistant server network connectivity issues
Itinerary Assistant has black screen

Itinerary Assistant iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Itinerary Assistant app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Itinerary Assistant app crashes or not working on Iphone (iOS):

Close and restart the Itinerary Assistant app on iPhone
Update Itinerary Assistant app to the Latest Version for iOS
Uninstall and reinstall Itinerary Assistant iPhone app
Update your iPhone to the latest iOS version

Fix Itinerary Assistant on iPhone unable to connect to server/internet connection issues::

To resolve Itinerary Assistant network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Itinerary Assistant black/white screen (blank screen) on iPhone:

Follow the Itinerary Assistant iOS app troubleshooting guide Here →

Itinerary Assistant Android App Issues and Solutions

Fix Itinerary Assistant not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Itinerary Assistant app issues:

Force Stop the Itinerary Assistant App
1. On android, goto "Settings" » click Itinerary Assistant app. » click "Force Stop".

Update Itinerary Assistant to the latest version on PlayStore

Clear Itinerary Assistant App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Itinerary Assistant app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Itinerary Assistant.

Fix Itinerary Assistant unable to contact server/ Itinerary Assistant internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Itinerary Assistant » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Itinerary Assistant » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Itinerary Assistant on android.

Solve Itinerary Assistant black/white screens issue on Android:

Follow the Itinerary Assistant android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at SNCF, developers of Itinerary Assistant.

About this app

The Assistant accompanies you on all your travel and saves you time by optimising your itineraries on public transport (train, RER, TER, Transilien, bus, metro on the RATP network). You can save your preferences and recurring itineraries directly on the homepage: home, work, frequent destinations… to save even more time. The itineraries are optimised to save you time, plan your itinerary and avoid delays. With the Assistant, find, set out and stay informed about all your travel. Go to "Help and Contact", read the FAQs or contact an advisor via the contact form.