HYPE Status

Last Updated on 2023-01-18 by Banca Sella S.p.A.

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Summary of HYPE Problems 🔥

- The app relies on location for sending payments, and if the location is turned off, it doesn't work.

- The 2-Steps-Authentication verification service is sometimes unreachable and goes into timeout, causing issues with the app.

- The reviewer had trouble contacting customer support and the problem persisted, leading to a one-star rating and the search for an alternative solution.

- The reviewer is unable to log in for seven months due to not being in Italy, and enabling 2FA is not an option.

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Common HYPE Problems & Solutions. Troubleshooting Guide

Table of Contents:

HYPE iPhone Issues and Solutions

HYPE iOS app crashes, not working, errors
HYPE iOS app network issues
HYPE on iOS has black/white screen

HYPE Android App Issues and Solutions

HYPE has errors/crashing/not working
HYPE server network connectivity issues
HYPE has black screen

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HYPE iPhone Issues and Solutions

How to fix HYPE app crashes or not working on Iphone (iOS):

Close and restart the HYPE app on iPhone
Update HYPE app to the Latest Version for iOS
Uninstall and reinstall HYPE iPhone app
Update your iPhone to the latest iOS version

Fix HYPE on iPhone unable to connect to server/internet connection issues::

To resolve HYPE network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

HYPE Android App Issues and Solutions

Fix HYPE not working on Android, crashes, errors or is unresponsive:

Force Stop the HYPE App
1. On android, goto Settings » HYPE » click [Force Stop]

Update HYPE to the latest version on PlayStore

Clear HYPE App Cache and Data:
1. On android, goto Settings » Apps » HYPE » Storage » click [Clear Data] option. This clears both data and cache.
2. restart HYPE.

Fix HYPE unable to contact server/ HYPE internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click HYPE » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto HYPE » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch HYPE