Contact Speedtest by Ookla

Contact Speedtest Support

Published by on 2023-11-09

About: Use Speedtest® for a quick, easy, one-tap connection internet speed
test—accurate anywhere thanks to our global server network. Explore mobile
network coverage with Speedtest Maps based on real-world data gathered by the
Speedtest app.



How to Contact Speedtest Customer Service/Support

Speedtest by Ookla Contact Information

Listed below are our top recommendations on how to get in contact with Speedtest by Ookla. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Speedtest by Ookla. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).



NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Ookla



100% Contact Match

Developer: Ookla

E-Mail: [email protected]

Website: Visit Speedtest Website



More Matches

Get Pricing Info for Ookla
Contact Ookla! Or Contact Support
Need help using Ookla? Try their Help Center now!
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Privacy & Terms:

https://www.speedtest.net/fr/about/privacy

https://www.speedtest.net/fr/about/terms




Reported Issues: 4 Comments

4.3 out of 5

By yelrats

7 months ago

hi could you Please do something to the results history options' so that I am able to reset them' I have more than 6 years worth of history and the way it allows you to delete them is Crazy one at a time surly you can add an option to reset or clear All'. Everyone Would Like this Option and would make your site more User Friendly. regards Yelrats

By pumblino


Not accurate at all

I have tried using this app many times and never get an accurate reading. I go on laptop and use another speed test that is much closer to reality. When it searches for nearby signals, it shows that it reads from areas near 100 miles away from my home while the web based finds signals only 5 miles from home. This app will tell me I only have 14 mbps while I actually pay for 200. When I use laptop it will show my almost 150 mbps out of possible 200. Then i compare to 2 other web based speed tests and they run very close to each other. Then try this app again and still between 14 to 20. Totally useless if they can’t get real readings. Am deleting after many many failed attempts. It just seems they want you to download the app for information collection on users rather than to supply services as stated in descriptions. Totally not cool and just reconfirms my reason not to trust apps very much. Apps are not here for you, they are more about collecting personal information for ads and informational sales to other parties. Ads are killing the positive internet experience. Not the reason I buy a computer, laptop or any other device.



By exsposethefakes


Not good at all

As of a couple weeks ago this app has failed in many ways. It does not read the connectivity of your internet, it also sticks n glitches extremely bad. I uninstalled this app cause it mislead the readings n i had the internet provider come out only for it to show this app was way wrong. When running the speed app against theres it was clear this app was not correctly reading my speeds. I re downloaded the app today may 5th to see if they addressed the glitching issues and can clearly see they have not. It say my internet was running fine. Yet the app cannot read connections correctly if its glitching out extremely bad and sticking about 7x during the read. N stops short of the actual speed due to all the glitching issues the app has. I would suggest this app but as of recently the app has failed miserably n i wouldn't suggest using this app until they fix the issues at hand n from what ive seen the developers are in no hurry at all to fix the issues. So il be deleting this app once again.



By DennyPeters


Keeping The World Honest

30Oct2018 Uninstalled again. Even with today’s update it will not connect while others do. The gage only goes to 50MB but in Singapore live testing goes to 78/88 so the app crashes. Might consider a fix for that. The high rating from other users tells the story. Great app. I use it to check my wifi performance before starting anything. The app is right there in my start-up folder. My service provider could careless if I complain of slow connection times. But this app keeps a public record of service provider performance worldwide for everyone to see and compare. Market place performance reporting provided by this app is my insurance for good service. Many times the upload/download speed is just too slow for email or Facebook to work properly so I look for another connection that is faster. I can also check my previous readings to see if there is a better time of day to be logged on.




Have a Problem with Speedtest by Ookla? Report Issue

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Why should I report an Issue with Speedtest by Ookla?

  1. Pulling issues faced by users like you is a good way to draw attention of Speedtest by Ookla to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Speedtest by Ookla customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Speedtest by Ookla.


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