Contact Spectrum Support

by Skelecricket

I called regarding getting a spectrum phone which sounded good. I have spectrum tv and internet and have been happy with it. After talking with the rep, I told them I had to hold off on buying the device until I could make sure I could get away from sprint. The person said fine but make sure you call back and order it from us. Next thing I knew I had a phone sent to me. I called and said I had not ordered it so they sent an envelope to return it. That got misplaced, as I was caring for my 94 yo mom who was dying. I asked for another one but if you don’t get the phone back to them within 14 days of when they sent it you are stuck with it. They are now charging me for a phone that I did not order and is older than my current sprint phone and that phone has never been opened and the sim card never inserted, so I say be Warned, that if you even call to inquire about their phone you just might get stuck paying for something you never actually wanted. I am still with sprint but they have my payment info. Thru my billing with spectrum TV. I was so busy caring for my 94 yo mom who did die but they had no mercy, 0 customer service. Be very , careful if you ever call them about their phones. WARNING!!!

by Volcanon

When you try to sign in to the app, it takes you out of the app and loads the website to sign in there. After you sign in, it just keeps you on the website. Now if you (heaven forbid) close the app, you’ve just screwed yourself. You are now locked out of your account on both the mobile app and the desktop website because that session remains open (and completely unavailable to you), and you can only have one session open at a time.

If you do manage to sign in and return to the app, you will eventually be signed out, Face ID will not work, and you will have to sign in on the external mobile web page again. I close my background apps so of course I closed the Spectrum app and now get to deal with this all over again. It’s a very frustrating experience and this is just with sign in page.

by J Dawkins

This is my second review which is a 1 star. Following is what I write in my initial review and I I went down from 2 stars to 2 this time - July 20, 2019. It’s worse than before meaning I cannot even login to the app. It’s saying that I’m not a customer and the only option I’m given is to click a button that says Learn More. When I called, I was on hold and then the call just disconnected. When I attempted to login to my mobile account online, it took me through a loop where it wouldn’t accept my login credentials. Sigh. Horrible. Horrible. Whomever is responsible should be re-evaluated on whether or not app and web development is their forte. I suggest they take all of that money they are spending on commercials and put it into ensuring the app and website is up to standards.

I see why the overall rating For this app is a 2. I went into the app to retrieve my April billing statement, and it is not available. It only allows me to see the current billing statement (May).

I can see my April billing statement online yet it does not allow me to convert it to a PDF. That is a very fundamental function, for apps and for websites, based on my experience in using tons of apps.

I am hoping and trusting that IT is working on improving this app and the billing feature on the website. Less than ideal.