ZIIP Beauty Reviews

At $495 for a high end device, ZIIPBeauty that you HAVE to use to get it to work should at the very least be regularly updated with new programs and a lot more of them. Without ZIIPBeauty , the device is pointless, if you are going to charge $495 and it relies on ZIIPBeauty , put some of that money back into the product being sold and keep it up to date with new programs!

While I like the ability to choose different treatments based on my needs, ZIIPBeauty itself is really frustrating. The pace of the video is different from the actual device so they’re never quite in sync. The device doesn’t pause when it’s not in contact with your face, it just keeps going. You can neither fast forward nor rewind the videos so once you’re out of sync there’s nothing you can do. I would much prefer a guide like Nuface has with diagrams with the positions and repetitions so you can move at the actual pace of the device. Rather than relaxing, the treatments are super frustrating the more out of sync they become. The videos are nice as a reference but should t be the only way to do a treatment.

I’ve deleted and reinstalled a million times w both data and Wi-Fi. All I get is a white screen. Contacted support via email whom said nothing is wrong with ZIIPBeauty so it’s on me. If you call be ready to transport to 1995 and leave a vm to which you won’t get a call back. NO Tech Support at all. Not even a month in after spending $300 and can’t use my ZIIP that depends on ZIIPBeauty . I love the results but no Customer or Tech Support makes no sense.

The device itself is great, but ZIIPBeauty has never worked. I’ve never done a treatment where the device and ZIIPBeauty synced up. My device either shuts off before the treatment is finished, or the treatment ends while the device is continuing. It’s tough because the frequency and intensity of the microcurrent is timed to her movements. So if the device is out of sync, you could be applying heavier microcurrents to a place that doesn’t need it. ZIIPBeauty is essential. Not sure why they’re not putting much more time and energy into perfecting it.

When I’m trying to get a program going, or am in a hurry in the morning, I can’t say that I’m a big fan of having to log back in to the application, which seems to be a recurring issue. Similarly, I’m not a fan at ALL of having to endure 10-15 seconds of hearing fluff about the program I’m doing- e.g. “You’re going to love this, it’s easy, it’s fast-“

Is it fast? We’re 30 seconds deep, and I can’t fast forward through to your hype talk about a program I’ve done before.
The videos are also super inefficient, with tips for applying the program sometimes only showing up on the second half of the program.

Diagrams would be so much more effective than these videos, which take over your audio, and aren’t doing anything a diagram couldn’t.

Love the device, but each treatment video doesn’t really sync with the device itself. I’ve tried starting when the treatment tutorial begins as well as way after the tutorial starts, but my device always ends up finishing & shutting off before the video tutorial is finished.

Also, there’s no way to fast forward through the tutorial video, so my device is just waiting (& perhaps its time has already started running?) while I wait for the founder to finish her initial talking portion of the tutorial before the actual treatment begins; this is even when I press “Skip” to skip over the part where she takes time to apply the gel.

Would really appreciate someone from ZIIP looking into trouble-shooting this!

I have been using and enjoying the ZIIP for the past few months, but recently it stopped syncing to ZIIPBeauty . I have done everything I can think of, charging the device, updating my iPhone software, checking permissions, deleting and reinstalling ZIIPBeauty . It a pretty expensive device to not have app maintained on a regular basis. Hopefully an update will happen soon??

Not sure why but about 50% of the time when I click “sync” to sync my device with the video, ZIIPBeauty just crashes. My phone and ZIIPBeauty is up to date but this is super annoying. I also wish you could sync the treatment and close out the video so I could listen to music or something while doing the treatment instead

These new video formats are terrible. You can’t go backwards or forwards, only pause. And Melanie doesn’t explain the technique well like she did in the previous version (how many reps, etc) for each video. I’m ignoring her instructions on existing facials/treatments and doing the plans from before. Bring back the old ones!

ZIIPBeauty is ok. I like all the treatments offered. But even when I put the ziip to my skin later than the video, my treatment always ends earlier. And it makes me login every few days which is tedious. Please have a “remember me” check box so I don’t have to login every time. The lift is not as effective as the Nuface and it’s the only treatment with no app required.

I have tried multiple times to reset my password, it asks for my email address and I never receive an email. I have been unable to use ZIIPBeauty because of this. ZIIPBeauty was logging me out and it never saved my password. I feel like I wasted my
Money buying the ziip halo because I have not been able to access all the treatments in ZIIPBeauty .

Given that the device is about $600, ZIIPBeauty should be way better. It’s so disappointing in so many ways. The videos don’t sync up to the treatments. More importantly, when I start a treatment plan, it doesn’t actually keep track. It shows that my next treatment in the plan is always the first day of it. I have to manually keep track or try to remember which day im on. Please do better, especially since part of the allure of this product are the tutorials and plans.

Have to re-login frequently, doesnt save credentials or store password info like all of my other apps. If you change password on the website it doesnt sync with ZIIPBeauty , get an error message that it doesnt sync and to try later but it won’t ever resolve. Have to initiate change password through ZIIPBeauty which will go to the website anyway and then it works. Many of the videos dont sync with the device even when starting at exactly same moment. The timing/buzzing/beeping isnt the same as what is in the video so tough to tell if Im zapping myself in the intended ways. I like the device results but the tech side needs work

I love my Ziip device, but the issue with the treatment plans’ calendar has been going on for a while and still has not been fixed… I expect more attention from the manufacturers when people invest in a $500 beauty device.

The screen to reset password does not show a SUBMIT button (maybe it’s my SE phone) so have to go login to laptop web browser to reset password. Please fix the UI. Seems like password should persist - the device only works with my phone anyway.

Other than that everything is good.

The time and effort that’s gone into ZIIPBeauty is amazing and very much appreciated- I love the workouts! But I’m new to the ZIIP world and I find that the device doesn’t necessarily sync with all the actions going on in the video meaning no ‘ending’ beeps. It doesn’t have to be a perfect science since it’s obvious when to stop and when to change areas. Really happy I chose ZIIP and excited to see the results over time!!

I really like the new videos and the redesign is great - I’m excited to try one of the new plans. (Some videos were taken out, and I do miss them, though!) A lot of thought was clearly put into improving the experience of regular users. Except for one area: video playback. There is no forwarding or going back by any increment, no scrubbing, no skipping, no minimizing the video so you can multitask. This is standard in almost all video players on iOS and I don’t understand why it was left out here.

It was nice to see ZIIPBeauty get a recent update to display the name of the current treatment you were running, along with a timer of how far along you were with its completion. In the past you only had a countdown, which sometimes left me wondering where I was within the flow of doing a cadence of the said treatments. There is certainly some room for improvement, i.e. it would be great to “favorite” or heart the treatments you find yourself returning to time after time (Founder’s Favorite, Instant Gratification and Lift and Sculpt!). I’d also love to see the ability to do something like the Founder’s Favorite treatment in an abbreviated, 50% duration, as 10 minutes can be lengthy to tack on to your routine after you’ve done one or two other treatments already. It would also be fun if ZIIPBeauty could guide you to take a very specific/structured selfie, so that you could record that and cross reference it in the future to track any changes you may find or develop. The device itself is five stars all the way, so I couldn’t really dock ZIIPBeauty because of that fact, but again I hope to see more features or options in the future.

I love the new update and programs. It’s so cool that this company continues to improve their device for their customers without asking you to upgrade or buy a new device. I love the results I get, and the customer service is impeccable.

Loving the new update and the plans that have been added to help us achieve the results we’ve been hoping for! Thank you for listening to all our requests and nailing it; looking forward to what you all come up with next.