FabFitFun - Beauty, Fashion Reviews

by Nayrelyk

This a review for FabFitFun . If I could give negative stars, it would be at least negative 5. I keep seeing the “developer response” and honestly, they just seem to not care. “Please reach out, blah, blah”. I HAVE reached out MANY times. Why even bother to have an app that constantly crashes? I count at least 3-4 crashes before I can read anything on FabFitFun . Then I’ll be able to navigate to one more story, before it crashes again. This happens over and over and over. I do NOT have a regular computer to use, and I’m sure I’m not the only person in the world without. I try on Safari with your website, but that too, is a nightmare, especially during the sales. Also, stop promoting an app that is so bad, just fix it, instead of shelling out all the cash for the new commercials, fix FabFitFun for your CURRENT customers who have already paid you! I see many other reviews and I get why people are angry, just feel glad I’m not the only one. Been annual for over a year. There is a lot that needs fixing for me to re-up next time. Sad that I just had to get used to my boxes not arriving for a very long time, especially for many products I can literally go out, same day, and pick up at a couple stores, we all know the ones, sometimes for less money and less hassle. Just fix FabFitFun . Tired of missing out on things because YOUR app does not work!!
UPDATE: Doesn’t seem this rating is being allowed to even go through.

by _________xoP

If I could review with a zero I would. Do not even bother wasting your time ordering from this website. There is nothing “fun” about this. I ordered a summer’s box and two months later, I still have not received my box. I contacted customer several times and they just kept saying “you’ll receive it soon.” Only remedy was to offer 50% return and still receive the box. Mind you, with this remedy they still only said I would receive the box “soon.” I’ve heard “soon” time and time again. I’d still be paying for nothing seeing as I haven’t received anything. Then when I requested my full refund - because honestly at this point I don’t even think I’d ever get my box - they told me I had to wait AGAIN so they can forward requests and blah blah. So apparently with this company you have to wait for months to never receive your box and wait again for your money back! Absolutely ridiculous. Nothing fun about these people. Avoid. Save the headache. Not worth it.

by 1978Lilianamarie

If I could give zero or negative stars, I would. It may seem nice at first, but over time it’s more trouble than it’s worth. The company promotes and sells promises they can’t deliver. When confronted or asked about the misleading information all they do is apologize but not admit anything or even acknowledge what you say. It’s like robots responding. Maybe that’s all their customer service is, is bots. You can never get a hold of any one that actually knows anything. They have countless times of false advertisement and don’t even get me started on “drop ship” items that ship directly from retailers. The products are garbage and arrive in deplorable conditions, that is, if they even arrive! They won’t update you either if an item is lost so unless you’re vigilant they’ll just take your money. I’ve had THE worst customer service experiences ever. And I’m not one to write reviews or complain but this has put such a bad taste in my mouth I have to share so people don’t get suckered in to joining. Don’t even think about becoming an annual member either, that’s where it really goes down hill. It’s like “ah ha! We’ve got em, no need to answer any of their questions they’ve paid upfront” I could ramble on and on for why not to join but I’ll stop now. So disappointing. DONT JOIN

by DrRuthie

My review is on the application itself & not the company. this app is a great subscription box & I just renewed for another year. Yes, you can purchase deeply discounted items from the store.

My issue is with the application & website. There never seem a time when the this app application & the website on Safari on my phone. Application crashes, never seems to match what’s on the Safari webpage.

this app website is super slow, scrolling through products takes a few minutes to load. Even if connect through WiFi and cellular the data still takes a while to load on Safari.

On the settings for Safari & this app app, I have done the following with no success:

cleared the cache from settings
uninstalled the application
then downloaded application
iCloud is backed up
tested this app (application & Safari) with either just WiFi on or just with cellular.
only use the application & Safari around 1am because I’m an insomniac (PTSD).

I have a 512GB phone with 2TB iCloud space. I am constantly checking for updates but the issue still hasn’t been resolved on my end.

Sometimes I give up on my phone and use my Windows desktop with better success.

iPhone 11 ProMax
512GB
2TB iCloud
4G LTE (I think 5G is unavailable for my phone.)

by Liz8274828282

I was trying to cancel my subscription and I kept getting a pop up saying to please not cancel for $45 credit.. I had to go to the live chat where they offered me a dry shampoo in exchange for me keeping my account active .. I declined. I also received the strangest products in this last box. A pack of 4 powder puffs. How this adds value im not quite sure but that combined with not taking care of the customer.. means I’m out! The items in the sales are pretty steep sometimes too. When you try to look up the items to see how much they’re worth some of the time they won’t even show up at all, anywhere. I know they must buy in bulk but who knows if these are expired items or discontinued for another reason and their being given to us in our boxes. Overall in my opinion too expensive for the cheap items you receive.

by Anonymousfromfl

Every time I go into FabFitFun /pc website/ safari on iPad - literally anywhere I have access to the acct - it gives me an error every time I try and rate the box. I had 2 friends who decided to rate theirs higher and they were able to rate them with no issues. 🙄 Sooo, to recap... the this app franchise is padding their “box” ratings by not even letting you rate them if you give them 3 stars or under. That’s just seedy, manipulative dishonesty. I signed up for an annual plan due to all the hype. I wanted to see what all the seasons had to offer. Now I see why - all the ratings are either padded or tricked. I wasn’t happy with this box, only used a small amount of it, gave some away, and actually trashed some items 🙄... great. So I gave it an honest, fair middle of the road rating and FabFitFun prevents it. As I’ve said this isn’t an app wide issue, as 2 other high ratings were allowed to be rated with no issues by others. Where is the integrity in this strategy FFF?

by DaniD85

I have been an annual member for 5 years and I originally loved it, I would’ve given it a 10/5 stars if I could back then. I think I got 4 or 5 friends to join because I was so obsessed with what they had to offer and the cost. As of recently though, I’m extremely disappointed. Not only do they not have as good of a variety as they used to have but there customer service is the WORST !!!!!!

I had selected my customizations, submitted, saved, everything was good. I was actually excited for the fall box. I go check my tracking information the other day and they changed my choices to things I would never in a million years select or use. I sent in a message to customer service and they literally have not responded yet I continually get an email saying the case is awaiting my response and will be closed if I don’t respond. I’m probably going to cancel my membership after this because I truly believe in good customer service which they lack.

by Personwiththumbs

I shop the website because FabFitFun always crashes. Id prefer when they were doing bug fixes and improvements if they would be more specific about what those are. Every time you update FabFitFun you just write like some blanket response and it’s not helpful that’s not the point of telling us what you did when you updated FabFitFun . FabFitFun crashing and being lag he is a big problem because the fab fit fun experience is some thing that is time sensitive. If FabFitFun keeps crashing for me and other people snap up all the things I want to buy then FabFitFun pretty much can prevent me from having a good experience.

Right now FabFitFun keeps saying that I don’t have Internet connection when I definitely still have Internet connection. When you guys fix that bug are you going to put that in the notes or are you just gonna call it a general bug fix?

Side note: How on earth do you have this on FabFitFun Store as 12 and up when they sell vibrators and lubricant?

by Sumchicuno

I have been a customer for a couple of years and I absolutely loved it, now I’m noticing that there is no problem deducting from my account when I order, but I am not receiving any product. Now I have to take the time to go back and see what I ordered and deal with this. I’m not happy about this and if you can take my money then you can deliver the product. I still have not received my summer box and here it is September!! I have not received anything on the last three orders I placed. If this is how I am going to be treated and shipments are not being monitored, then I will have no choice but to cancel and request an immediate refund. Last they told me that my summer box was sitting in the warehouse with no explanation why it was still there?????

If you offer these products, and I pay for them, why aren’t you shipping Them out immediately. Not only are they not shopping out for 3-4 weeks but then you have the carrier that takes another 3-4 weeks. I’m very frustrated, disappointed and want to know what will be done about this

by ReenieMarie1234

I got my very first box which was this last summer box and then when it came time to review it all the review part wouldn’t work it would go into it I would give my stars and then a few seconds later it would kick me out eventually they did an update ok good update worked I got to review my box .. roll around to the winter box which let me tell u I’m FURIOUS to begin with because I thought this was a buy one time thing considering u have the option to buy one box or pay for four boxes upfront but nope they recharged my card for the winter box and it showed up at my door I hadn’t received an email stating to pick out my items or anything so I was angry payed 50 whatever for a box and didn’t get to choose a single thing because I had no idea I was being charged for another box on top of that I went to make my review and what do you know… the same thing as last time ! Can’t make the review it keeps kicking me out!! FabFitFun just isn’t it and they should really not be a every few months subscription they should be upfront and say it will charge every few months instead of it being lead to believe it’s a one time purchase🙄🙄🙄 there are many things that need to be worked on here.

by HuntpoopheDface

Make sure you check the actual price of the items as they list them! They like to exaggerate. For example, I shop the edit sale and spend quite a bit of money. An Immunicologie Serum was listed as $300 full price, I paid $69 for it. I searched the item in the Immunicologie site and it’s actually $195 full price. Not a huge deal, but speaks to the integrity of the company. I emailed them and they said it must’ve been a mistake (obviously 🙄), but I’ll be checking each item from here on out. Disappointing that they’d try to make the deal seem better than it was.

I decide what to buy based on actual price and pick the most expensive things, so though this may not seem like a huge deal to some people it is to me. And $105 is a BIG difference.

If they lie about this, I would expect there’s other things they’re doing that are shady too. Unfortunate.

by Merida 567

The items are themselves, worth the price of the subscription (according to msrp), however, the selection is so similar box to box… it’s like getting the same box over and over. Here’s a bag, a kitchen item, a house item, some face cream… every box. There are never different or amazing options. One $160 bag started to tear, with minimum use, in a month. Also… after getting 6 boxes, I can say something was wrong with 5 of the 6. Either something was missing, lotion broke inside all over every thing, glasses arrived scratched… it was so time consuming trying to get things corrected, that when paired with the blah choices… I cancelled. FFF says they’re a community but all it is… is an online message board, where people are bullied by other FFF members if they don’t like a box or constant posts bragging how FFF sent them extra’s (presumably for showing the boxes on their blog or to followers on Instagram). All in all, there has to be better boxes out there.

by Hanncakes

Constantly crashes, the “shop” option (to shop the sales) NEVER loads- so I can’t shop the sales. On my account, under subscriptions & orders it says no boxes shipped yet, even though I’ve received 3. Things like that make it annoying to use. Also if there was a link to contact customer service within FabFitFun , that would be super nice since I’ve had to contact them 3 times about issues with my orders. I had to google how to contact them.
As far as FFF boxes- I’m on the fence. I’ve had some great items and some things I could get at TJ Maxx. Its not all high quality, expensive items. Not sure if I’ll renew. Also their shipping isn’t the best.

by Night.owl,15

I have been with FFF for over a year now and have loved every single one of my boxes! I’ve never had any problems with my boxes or with FabFitFun until now....
FabFitFun logged me out of my account and when I try login in it tells me I have to reset my password for security reasons(Perfectly understandable). When I go to reset it, it would ask me for my current password and when inserted it would say it was incorrect. I contacted customer care and was finally able to reset my password. I went back to FabFitFun to login and AGAIN it said I had to reset. I then got tired and decided to open a new account with a different email and password(start fresh) but of course when I go to login.... it tells me I have to rest it... I am frustrated because I really like the boxes but if FabFitFun continues this I will have to cancel.

by Assfkfkfodnebs

As much as I love getting my boxes, and the products are extremely high-quality, the FFF app itself is not user-friendly whatsoever. I’ve been trying to look for my previous boxes for 30 minutes and can’t find a single way to do so. And when I look through my most recent customizations, it won’t even show me what my “mystery products” are, even though I’ve already received the box... nor will it let me look at the “details” for them. Would be nice if there was an easy way to look at your previous boxes (all of them), along with descriptions of each product. All I was trying to do was see exactly how to use one of my products. If I don’t know how to use them, what’s the point of getting them? FabFitFun could really use an update.

by Tnp4895

The box itself is great! The products are amazing and definitely worth the money! I look forward to it every season!

But their app... honestly it’s my least favorite of all the ones I have on my phone. I loathe every time I need to get on it. The “Shop” section is the WORST. The products are so cute and great but there’s no “back” option when you’re on the shopping screen so when you are looking at a specific product and want to go back to where you were looking, you have to literally start from the beginning and apply any/all filters. And when there’s so much you want to look at (because again the products are super cute!), it’s an absolute nightmare. Honestly, it’s the sole reason why I don’t buy anything off of there because it’s so awful to browse! Second, I just feel like the whole app itself needs an upgrade. It’s not very user friendly and aesthetically not great. It’s like the company spent all this time and energy on an amazing product and then just threw together an app last minute.

this app, you absolutely nailed the box and products, but please please PLEASE update FabFitFun!

by Slider822

Really like my boxes and mostly the add ons are such a great deal. The customer service is lacking & made me consider cancelling my subscription because I had ordered a brush as an add n & never got it. I didn’t get charged for it. I don’t know what happened but they did nothing to resolve it or try to send me one I even said I would pay for it & they said you can’t order anything from past add on’s I just think the customer service isn’t all that great but I do like the boxes. Actually like the add ins better as I get stuff I really don’t need, last box wasn’t that impressed but will
Wait to see how next box is before I cancel. I have 4 stars because of customer service and needless stuff I git but it’s still good quality. I give 5 stars for the items you can add on.

by Kristaday

Overall I like FFF a lot. My main complaint of the service as a whole is the loooonnnggg wait from the time that you order the box/customize to when you receive it

Regarding FabFitFun it works well. I wish that in the shop and edit and add ons there was a place to review and read reviews on products. I find myself looking online to see what people think about the products. I also would like to see a better record of my purchases. You can see your box but I would like to see the add ons and edits with the photos, prices and item descriptions. I don’t love that the clothes were integrated into the add ons. One way to improve that is to have more advanced filters-maybe allow the use to filter out product types rather than allowing them to narrow in on only one product type. The final wish is that there was any easier way to get help and to track your order. Rothy’s has a number you can text which I have found helpful.

by Abbie0842

I love my boxes, I love the option to be completely surprised or pick some of my favorites. The add ons are great deals too!

FabFitFun however is terrible. I login and if I try to get to my settings/profile it immediately closes and kicks me off, then I have to sign in again. For this Winter box I’m also having issues getting tracking information. I click the link and it shuts FabFitFun down to the sign in page. I would hope that with as popular as Fab Fit Fun is becoming that they can put some serious development time to bug fixes on FabFitFun to make it run appropriately. The positive note to FabFitFun is that shopping the sale/add ons always seems to work.

by Suzy-que12345

Update: It took about 2 weeks but out of the blue I received an email from this app showing me how to finish my personal survey. I also received a developer response from this review on how to finish my survey. Yay! From 1 star⭐️to 5 stars ⭐️⭐️⭐️⭐️⭐️, just like that. Thanks this app !

Previous: I just joined and didn’t get to finish filling out my personal survey. I have emailed twice and inquired on how to finish? Only to be sent to the customer forum where that question is not answered. Disappointing that they just want your money but don’t want to hear from you or answer your concerns.

by Clueless Texans

I signed up for an annual plan and it seems like that was a mistake. I have friends who also signed up and have already received their boxes, but they only ordered one box. My box still has not shipped yet and I think it’s clear that they give priority to people who did not purchase an annual subscription. If you’re going to try this out, I would suggest not buying an annual subscription. Very disappointing.

by Manda257941

The screen just stays blank. Can’t view my box, can’t shop...all I can do is attempt to read articles but even that doesn’t always work. I LOVE this app so it’s such a bummer that FabFitFun is so faulty. I’ve had FabFitFun now for 2 months and I’ve attempted different features repeatedly (hoping this would be fixed, updated, or just magically working finally), but it’s never worked the way it should. I’ll probably remove it from my phone.

by Laur McG

FabFitFun isn’t good for anything. It says you can reset your password and just puts you in a death loop. Why do I need to reset my password? Couldn’t tell you, bc I’m still signed into FabFitFun , but in order to know why they billed
Me, but I haven’t gotten a box or any updates, I click the link to see what’s up and it forces me to reset my password, but won’t let me actually do it.

Save your money. Not worth the frustration.

Their response? Please, customer, spend more of your time writing this in an email bc we’re too lazy to take our own time to troubleshoot an issue all of you are repeatedly reporting.

by Katie.ja

Literally not even in FabFitFun yet and I was going to make an account, but then it wouldn’t let me until I subscribe to a really expensive plan. Also, why do you want my credit card information before I’m even purchasing anything? I just want to buy one box for the fall season, and FabFitFun has no way to do that. This smells like a scam...

by WV Mom 34zB23

Downloaded this and was unable to log in using the same log in credentials I use on the website. Went as far as resetting my password and still no luck. Deleting FabFitFun as it is clearly non-functional.

by MNer

FabFitFun is pretty basic IMO. I think I was expecting more. Some things to work on include:
- FabFitFun says my box has shipped...when in fact it has not shipped.
- FabFitFun doesn’t show all of the add ons I purchased.
- the home page of FabFitFun spoils at least one of the items in the box. If would be a bummer if you want to be surprised
- ability to chat in the Community inside FabFitFun .

At this time I personally think the website is far better than FabFitFun at this time.

by Missnerdyninja

Most features don’t work, scrolling gets stuck, clicking certain things will freeze FabFitFun up, part of the pages are cut off, I don’t think a simple app is too much to ask for but who knows

by Ryan = $$$

I though when I sign up for FatFitFun I would be able to pick some of the items myself. I have only been able to once. I will be canceling my membership going forward.

by Rorobird

Useful in some ways but not so user friendly in other ways. When I go view my box, FabFitFun crashes/closes every time I try to view all my add ons. Deleted and reinstalled with no improvement.

by Mandyholla

Had lots of trouble changing my address and card number. Had trouble canceling last time I moved.

by Ldeut

I wish there was a way to rate my box and update my quiz through FabFitFun . The only thing I can figure how to do is read articles and view my customizations. Not bad overall but definitely feel like it could be more useful.

by Shelby0222

As a person who tried to use the previous app version that basically did nothing, FabFitFun upgrade is great. I love everything about it, good job listening to your customer base. Keep up the great work!!

by JenShags

I LOVE FAB FIT FUN!!!!!
This is just the best shopping experience ever!!!! I have used everything they have sent & order extras because it’s so incredibly reasonable!!!! And awesome!!!!!
So check it out!!!! You won’t be disappointed!!!!!

by Nicky Ogden's Photography

I’m so glad that I have signed up ( I’ve never been disappointed