Nykaa – Makeup/Beauty Shopping Reviews

Nykaa – Makeup/Beauty Shopping Reviews

Published by on 2024-11-07

🏷️ About: Nykaa is an online beauty and wellness destination for both men and women. It offers a wide range of products from over 850+ brands, including luxury, wellness, makeup, natural skin care, hair care, herbal, perfumes, bath & body, mom & baby products, and more. The app provides a virtual makeover tool, free expert advice, and articles on beauty trends, tutorials, and celebrity looks. It also offers secure payment options, gift cards, and an affiliate program.


       


Overall Customer Experience 😎


👿🤬😠 Negative experience
65.9%

😎👌🔥 Positive experience
22.9%

🙄💅🫥 Neutral
11.2%

~ from Justuseapp.com NLP analysis of 1,605 combined software reviews.



Summary of Customer Reviews (Takeaways): 💎

• Genuine products with certification

• Easy to contact

• High appreciation and perfect service

• Many options to choose from

• Speedy delivery



Read 26 Customer Service Reviews 👿🤬😡😠💢😤

4.4 out of 5

Internal error not fixed

2022-05-21

This used to be my favorite website & app to order stuff in india whenever I would visit or have someone coming from india. Since the last week of November I’m trying to access Nykaa but it repeatedly says there’s an internal error. I thought there was a problem with my phone so I uninstalled & reinstalled it but it’s still the same. Even on your website I can view things but when I try to login it says Network Error. Please fix this bug and have Nykaa & website working soon.

Worst app

2022-06-22

They don’t mention Delivery date or time..and they send msg about delivery date on the same day.. , so if u r not at home u will not b able to receive .. don’t like this app’s policy at all. I mistakenly ordered this app BB cream, I wanted to cancel order but before I cancel it got confirmed and there was no option to cancel it .. I waited for to receive the product and the return it. After I received I send request for return but it got rejected by this app ... So I can’t return..I don’t like the return and refund policy.. it better to go any cosmetic shop and chk the product then buy.. I wasted my money believing Nykaa..and the BB cream’s packaging was so bad, it was red from outside.. I want to rate Nykaa -100 ,u guys r lucky that don’t have that option..I never gonna use this app again .. I hate Nykaa. U guys don’t know the value of money.

Korean skin routine

2022-07-23

I found a section in Nykaa yesterday regarding Korean skin routine. It had all Korean products listed in specific categories like face oils, toners, masks etc etc, thought of going through it in detail today but now I don’t see that section at all and it has been removed. How can I now find it, pls help!! I love Korean skin routine and want to see more sections specifically on that. You are doing a great job for all skin lovers and I must say you are my one stop shop for everything!! Your UI is simple yet very bright and engaging. Love it!!

International app problems

2022-08-24

I think you should rectify on Working on requirements of your international Customers as you are missing out on the sales that we give internationally, Everytime your app has an issue and its always related to “we have currently stopped access from abroad countries” this doesnt sound appropriate as our customers rely on your app due to the quality and originality of an item.
At times Nykaa is accessible at times it acts up! A solution is needed.

Useless & annoying

2022-09-25

You will experience one of the following irritations. They either send expired products or products that are expiring in less than 6 months, or send products through a very cheap and unprofessional courier service such as Xpressbees, wherein the products don’t get delivered even in 20 days, with no clear update of where it is or when you will receive it.

Haven’t received my replacement item since March

2022-10-26

I’ve always been a fan of this app since long time and they never disappointed me before but recently I ordered an eyeshadow which comes out broken so I returned it and I haven’t received the replacement product till now🙂 for which I’ve already paid 🙃I’m really sad.... and idk when will I receive it..... 🙂 I’ve been waiting for it since March Last week :)

iOS compatibility is unfortunately bad

2022-11-27

Just downloaded Nykaa on iOS, and it would only give me ‘scan text’ option to input login details; my account details were already saved but it wouldn’t accept; gave ‘account doesn’t exist’ error a million times. Need a lot of improvement.

Placed my first order, hopefully this app won’t disappoint me with the service:)

Actually 3.5 Stars

2022-12-28

I really like Nykaa . But have noticed that very often items are back in-stock, but I have not been notified that they are. Even tho I have clicked the “Notify me” button.

Bad fulfillment - updated good support!

2023-01-29

Had six items in my order. Missed the most expensive item in the line items. Shows delivered. Very difficult to reach support as they have not made it easy to speak with them.

The support and refund process was incredibly smooth once I figured out how to reach them via Nykaa

Simply awesome

2023-03-02

this app is my love..... u guys are simply awesome.. all kinda brands and their prices are really affordable and delivery is very quick the products quality is very good.... I would lyk to say this app is jus phenomenon ♥️♥️

Awesome

2023-03-31

I love to shop from this app
It’s been a while I have been using Nykaa
I moved to USA on 2018
Since than I have been buying products once a while when we plan India trip or someone visiting us
I wish u guys could deliver to USA
I have lot of friends who would love to shop too
Pls start delivering products to USA
It would really awesome

Love it ✨♥️

2023-05-02

this app is the best when it comes to its products and the genuine stuff they portray..
You can’t find such honest products with the certification proving its ethnicity!
Just love shopping with them as it is really easy to contact them and also, they send all the goodies with high appreciation and perfect service!
I would recommend it to as many people as I could!
Just love them 🌸

Love the User Experience!

2023-06-02

Nykaa is an all star with user experience love the fact that it has most of the brands I need.

Super shopping stop

2023-07-04

Super duper impressed with this app’s product range, quality, collection, prices and moreover the express deliveries that they provide.

Excellent app

2023-08-04

It was extremely easy to place my order and cash on delivery makes it super convenient to place my order from US!!

Nykaa -The Sephora of India!!!

2023-09-05

So proud to see an Indian based retailer doing well in the field of cosmetics! Some of the latest brands and products available, loved loved every bit of Nykaa - Great UI, user friendly and the perfect pink touch wrt the logo! Way to go this app!

Quick delivery

2023-10-07

Love Nykaa , all products are genuine and delivered max within 3 days as they claim in disclaimer. I deleted other top apps from my mobile after I started using Nykaa since 2015.

One Stop Shop

2023-11-07

Look nowhere else since everything you'll ever need as part of daily grooming or makeup would be at your disposal via Nykaa within 3-4 business days. Very helpful and convenient.

Reliable service

2023-12-09

Authentic products and speedy delivery. If you’re in a major city, you’ll most likely get your delivery within 2 days of placing your order. I’m happy with Nykaa. Especially for beauty essentials and makeup products, this is the most reliable site I’ve experienced so far.

My One stop beauty solution!

2024-01-09

I am fan of this app since its inception. And till date it never has disappointed me! Every time I needed something, I got it from here with so many options to choose from . I can’t remember when did last time I went to a Brick and mortar store to buy cosmetics and beauty products. My love for this app will remain forever! ❣️❣️

Wrong product

2024-12-16

I have used other shopping sites as well but never got a bad service like this app. Using this app for the 1st time, got the wrong product. It’s been 1 month since I asked for replacement but No response nothing. I am using this app for the 1st and the last time.
Thank you this app for your worst service

Loving it.

2024-12-16

The only site which gives us authentic products. Keep up the good work guys. ✌🏻

Awesome App

2024-12-16

this app is a very helpful app for all the ladies. They have large variety of products showing all ethnicity. M really happy

Love it!

2024-12-16

Great app for buying beauty products. Whenever I’m bored, I browse through Nykaa and add products to the bag. I’m obsessed with this app.

No hassle

2024-12-16

Genuine products and on time delivery. Totally recommend Nykaa 👍🏼

Liked it

2024-12-16

Authentic products with reasonable price and good deals.



Is Nykaa Safe? 🤗🙏


Yes. Nykaa – Makeup/Beauty Shopping is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 1,605 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.4/5 . Justuseapp Safety Score for Nykaa Is 25.8/100.


Is Nykaa Legit? 💯


Yes. Nykaa – Makeup/Beauty Shopping is legit, but not 100% legit to us. This conclusion was arrived at by running over 1,605 Nykaa – Makeup/Beauty Shopping User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Nykaa Is 38.5/100..


Is Nykaa – Makeup/Beauty Shopping not working? 🚨


Nykaa – Makeup/Beauty Shopping works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.



How was your experience with Nykaa – Makeup/Beauty Shopping? Post a Review




Features

- Over 1 Lakh beauty products and 850+ brands

- Makeup products, including lipsticks, mascaras, lip glosses, eyeliners, foundations, and makeup kits

- Skin care products, including creams, moisturizers, face masks, lip balms, sun protection, skin lightening, and pigmentation products

- Hair care products, including shampoos, conditioners, hair oils, and creams

- Natural and organic beauty products

- Fragrances for men and women from top brands

- Nail polish, art kits, manicure, and pedicure kits

- Maternity wear, breastfeeding products, pregnancy test kits, diapers, oils, wipes, and more for moms and babies

- Lingerie, bras, underwear, and swimwear for women

- Bath and body products from top brands

- Accessories, including handbags, jewelry, sunglasses, and more

- Beauty appliances, including air straighteners, blow dryers, and men’s beard trimmers

- Shaving creams, beard trimmers, hair care, wellness, and gift offers for men

- Nykaa Luxe for luxury makeup, skincare, haircare, fragrances, and bath & body products

- Refer A Friend program to earn rewards

- Nykaa Network to contact beauty experts and follow beauty trends

- Secure payment options, including Cash on Delivery, Mobile Wallet, UPI, Debit Card, Credit Card, and Net Banking

- Gift cards for loved ones

- Affiliate program to earn money by sharing reviews and affiliate links

- Virtual makeover tool, free expert advice, and articles on beauty trends, tutorials, and celebrity looks.

  Customer Service/Support
Developer:
FSN E-COMMERCE VENTURES PRIVATE LIMITED


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