Published by on 2021-03-19

Download the new Sally Beauty app today and unleash your (Pro)tential with the
hottest hair, nail and beauty brands. Shop. Earn. Redeem. Repeat with the all
new Sally Beauty Rewards. From free gifts to special offers, you can easily
manage your rewards directly from the app. You’ll als...

Table of Contents:
1. Reviews
2. Is it Safe?
3. Is it Legit?
4. App not working?
5. Report Issue


  • By


    I received a coupon in my email, went to Sally’s to make a purchase and was told the coupon had to be in my account in order to use. I verified that the email I received the coupon matches my account info. They told me I had two profiles neither had the coupon. They proceed to tell me they can’t scan the coupon even though there is a scan bar on the email. Then I go home very frustrated and download the app and there is a coupon. Please pull it together, why send emails with coupons if they can’t be used. Tell us to only use the app. This would have saved me some embarrassment. There is no place to report issue in the app. Which could have saved you this embarrassing review.

  • By

    Don’t order sallys. Just go to the store

    I placed an order over a week ago and nothing’s even been ship despite it saying they ship the next day. No confirmation, no tracking nothing. I should have received my order by now. There is no way to cancel and order once sent either. There’s a way to click on refunds but when I click on it it says I can’t bc my items haven’t been delivered yet. What a waste of time. I’ve emailed customer care 3xs and haven’t heard back yet either. Never purchasing online ever again. Just go to their store and get your items IF you absolutely have to. Going to be looking for a new beauty supply store now.

  • By

    Not worth it

    The only thing this app is good for is pulling up coupons. It stopped letting me add things to cart, some of my coupons stopped working, it doesn’t show everything that Sally’s sells, and recently I tried ordering from the app where I used two coupons that covered my purchase and I’m elite so I got free shipping. After putting in my order it charged me for shipping despite being elite, I had to cancel and call to get my coupons back. This whole app is a joke you have better luck going to the store hoping all your products are there 🙄 You should also work on showing whether or not a product is in stock at the stores online and in the app.

  • By

    Stepping up their beauty game!!

    I have been a loyal customer of Sally beauty for over a decade. This is a one stop shop for anything hair, skin, and nails. On top of an already amazing product assortment - Sally Beauty has been brining in tons of new lines. Customer service in store is always exceptional, and I am so happy to see there’s an app!! You can get online exclusives and see all of your reward cash all in one place now!! Fantastic Job Sally Beauty!!!

  • By


    I’m so glad Sally’s finally has an app. Was so thrilled when I found out that it finally came out, but what would make it even better is if there were an option to order online and pick up at store rather than just having to wait for the items to arrive.

  • By

    Can’t make purchases

    Everytime I’ve tried to make a purchase on this app since Black Friday, it has crashed when I went to checkout. This time it crashed just applying a coupon and I’ve given up shopping on the site. There are no easy to find help buttons on the app to report this either. Every other feature is decent.

  • By

    Love that there’s an app but...

    So far the only thing I’ve found that I don’t like, is there’s no button to save an item to your “saved for later” or “wishlist”. I could be wrong but I looked all over for a button while trying to save something, and there wasn’t one.

  • By


    I have been anticipating this app for so long!!!! So far I love the app. I’m sure there will be bugs that need fixed after awhile. But so far it is amazing!! Compared to the website, this is going to make my experience with Sally Beauty so much better!!❤️

  • By


    Beyond better than shopping thru the website! It’s easy, fast and so far it hasn’t deleted the items in my cart. My only complaint is that I can’t see or add items to my Wish List or Save Later. Otherwise I’d give it 5 stars.

  • By

    Needs some work

    Good start, but there are bugs that need to be worked on: (1) as others have stated, expired coupons still show in my account and cannot be applied. (2) I’ve had to turn off notification badges since there are no notifications that I can find and the badge won’t disappear.

  • By

    Was happy until I went to check out...

    As I have seen in other reviews, as soon I went to check out, all the items in my cart disappeared! Now it won’t let me add ANY item to my cart, just keeps saying “whoops, something went wrong!” Also, the coupon codes did not work and it was charging me shipping, even with Elite status. Hopefully this issue gets fixed fast!

  • By

    Super easy to use!

    I buy lots of product for my daughter, beard products for myself as well as clippers and trimmers. The app works perfect, it's easy to use, and makes it even easier to use my rewards from their free loyalty program!

  • By

    Great app

    It’s so much easier to pull my rewards up now. I don’t have to worry about logging into my email at the checkout. It shows me all the current sales and coupons available.

  • By

    Need the card in my Apple Wallet

    Sally’s has all the products that I need. But I’d like to have the rewards card in my Apple Wallet. Double tapping is much easier than opening the app other than that, the app is nice and responsive

  • By

    Dude.. where’s my order ??

    I luv luv this app so glad to have sallys ay my fingertips My only problem is I can’t find out how to see my previous orders and for some reason it’s not collecting my bonus points 🤪

A better way to Contact apps

You can now contact SALLY BEAUTY customer service directly
via Email using our new site -

Contact SALLY BEAUTY directly


No. SALLY BEAUTY does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 17,738 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.8/5 . Justuseapp Safety Score for SALLY BEAUTY Is 17.2/100.


No. SALLY BEAUTY does not seem legit based on our analysis. This conclusion was arrived at by running over 17,738 SALLY BEAUTY User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for SALLY BEAUTY Is 17.2/100.

Is SALLY BEAUTY not working?

SALLY BEAUTY works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.

Have a Problem with SALLY BEAUTY? Report Issue

Leave a comment:

Why should I report an Issue with SALLY BEAUTY?

  1. Pulling issues faced by users like you is a good way to draw attention of SALLY BEAUTY to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a SALLY BEAUTY customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using SALLY BEAUTY.

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