Air India Reviews

Air India Reviews

Published by on 2021-05-11

Get to know Air India 2.0, the all-new, totally redesigned, state of the art Air
India mobile app. With user-friendly access to important travel functions, this
app is easier than ever before to book tickets and Check-in to flights on Air
India. Booking: • A simple and efficient book...

Table of Contents:
1. Reviews
2. Is it Safe?
3. Is it Legit?
4. App not working?
5. Report Issue

Air India Reviews

  • By

    Top on the list of Worst airline of the world

    From jfk to Delhi to Baroda 1/7/20 AI 102 Hopeless service Toilets without toiletries Stewards congregate and talk for most of the flight time in back of the plane Lunch and dinner Serv like feeding prisoners No entertainment chennles are working in my row of 34 of 3 seats and divert attention of stewards but no end result. Dianner trey are Brocken and I am trying to submit pictures what I took No three pin plugs on plane even though this long distance flight . Only USB connection and that was not working. Connecting flight from Delhi to Baroda. Nice clean and well mannered friendly staff. B4 is my seat. But next seat occupied by some government office having identification card ( external him affairs) something like that in his neck trying to bully on staff trying to show his power. I wish This airline is going to shutdown ASAP Promise myself not to travel A I ever in my life for safety reason. Service I don’t care too much . We are responsible for this as a R I and NRI bcs we put lot of burden on this airline and demanding unnecessary services . Also make this international flight like a flight for Senior citizens thinking our parents can’t handle other airlines .

  • By

    Do you actually give miles to Scattered family buys?

    The Air India frequent flyer ‘Maharaja’ member program offers the benefit of earning miles/ points that we can redeem against our next airline ticket purchase. A good app to get the advantage of miles if they are honest in terms of miles, points & fine print after we’re confirmed & then active Maharaja members, perhaps. Grievance is that you don’t allow Indian citizens, Indian p/p holders with a Green card NRI’s to form ‘Mera Parivar’ My Family Pool online & we are ‘quite Scattered & not a Gathered Family’ because of that. Challenges & Apps needed for creating the account from iPhone are -Photos stitch app for first & last p/p page like ‘Tailor app’ or something else. -Small KB upload file allowed. Overcome this by ‘WhatsApp’/ SMS send file to local number & then save your ‘Compressed file’. -Attest any document by ‘Adobe fill & sign’ app. or any other pdf creator & editor app. Kids are very excited with their Air India Maharaja Travel Membership Cards. Look forward to Happy journeys & safe travels too! 💕

  • By

    Not up to mark!

    This needs a lot of work. First of all, the integration to the Flying returns is not there at all, which is very basic necessity. Don’t the guys designing the site (perhaps at NIC?) see how any other international airlines site is designed and presented? The flight status is not updated at all! My wife traveled from DEL-SFO on Oct 7th by 173 and the flight was delayed by 5hrs departing Delhi and yet the site never showed the latest information! How dumb can this be? Secondly, how difficult is it to integrate the flight tracking with any popular sites like Flight Radar or any other? Come on guys... any international passenger visiting the site is laughing at you!!! Grow up!!! Wake up!!!

  • By

    Cannot check-in on the app

    2 years in a row now, I have not been able to check-in on the app from JFK to DEL nor on the way back despite the reminder received via text message and through the app. You go through the process of entering all your information and confirm your seat and it goes nowhere. Last year coming back from DEL to JFK, I had a confirmed selected seat but the app would not let me check-in and due to the long lines at the counters (passengers for all Air India flights to the US and some domestic, all in the same line !!! ) by the time I got to the counter, they gave my seat to someone else.

  • By

    I like the design a lot

    It is well laid out, easy to use and otherwise intuitive. However the “days to check in” field doesn’t update and it’s not that easy to find out where the frequent flyer miles are and if they are being credited. Overall: Good front end but still needs some back end work, which shouldn’t be too hard to fix

  • By

    Horrendous service . Expected way too high

    This is my first ever experience on Air India . It’s been the worst so far . I have been trying to call the toll free number to get an upgrade from economy to business class and I couldn’t get thru anyone . Thank his I just made a one way fare . I don’t think I would ever recommend or even travel on this airlines. I was expecting a warm and wonderful experience becoz this airline is a home based airline . I’m still holding on to speak to someone for an upgrade ! Wow the irony

  • By

    Overall Improvement

    The staff is very good but the aircraft is pathetic. The TVs do not work and the seats in business class do not recline very often. The bathrooms are always clogged. Even if the TVs work the choice of entertainment are below par. When you call AirIndia, the customer service folks never seem to know anything. If you are a Frequent Flyer and would like to redeems point for travel they never seem to have the flights you want. Being the national airline it is shameful Hopefully Privatization will help

  • By

    Worst customer service

    It has been 3 days that i am trying to get in touch with customer representative to confirm the changes they have brought to my flight itinerary but each time they say they are busy with other customer and the waiting time is 10 minutes but after an hour waiting online still no one answer the call and at last you have to disconnect

  • By

    Mishandled Baggage

    Recent flight from Eugene to Bodhgaya with a party of 6. 13 pieces of checked baggage only 6 arrived in Dehli with us. Of the 7 others 6 arrived in Bodhgaya 3 days later and one is being held in customs and due to traveling we have not been able to retrieve in Dehli. We will have pay storage fees to retrieve bag. This level of customer service is un acceptable. I would like to receive a response from you. I a very unhappy customer.

  • By

    Very bad I am embarrassed

    I would never fly again in Air India. I’m ashamed of their quality of clean list, and the staff is very rude, their televisions don’t work, when they change the route they don’t have a courtesy to let the passengers know that flight is going to different route than expected. I would strongly suggest any of my friends not to go in Air India. Every other airlines that I flew is tons better than Air India.

  • By

    Need this improvement

    I use this app whenever I travel through Air India. But some improvements should be made like - My frequent flier points are not being updated in the app. Please fix that.

  • By

    Functions but deserves more love from devs

    Although the app functions with few glitched here n there, the UI is very poor considering this is an international carrier! Imagine a non-Indian looking at this app! What impression does it put! Even domestic carriers have better look n feel and UI than this.

  • By

    Fix it! Now....

    Air India has all these IT people working to develop a good and simple App and this is the best “App” you can come up with? Wth.... I can’t sign in and or sign up for the account cause it keeps giving me errors.. I have yet to get confirmation texts...but i do get the emails... I’ve tried 3 times and nothing. The “App” is way to clustered and needs better layout. Fix it ASAP...

  • By

    Web check in

    Very easy and convenient checking process

  • By

    Crappy app. Useless and time waste

    The app is at par with the airline services. Both are crappy and a waste of time. I would rather pay some more than fly Air India. Online check-in service doesn't even work just like the entertainment display on the flight . Why bother with the app or web check-in when they are useless tools.

A better way to Contact apps

You can now contact Air India customer service directly
via Email using our new site -

Contact Air India directly

Is Air India Safe?

Yes. Air India is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 9,258 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.5/5 . Justuseapp Safety Score for Air India Is 25.8/100.

Is Air India Legit?

Yes. Air India is legit, but not 100% legit to us. This conclusion was arrived at by running over 9,258 Air India User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Air India Is 25.8/100.

Is Air India not working?

Air India works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.

Have a Problem with Air India? Report Issue

Leave a comment:

Why should I report an Issue with Air India?

  1. Pulling issues faced by users like you is a good way to draw attention of Air India to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Air India customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Air India.

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