Contact Air India Support

by Rujavi Gandhi

On March 19, I traveled from Air India AI638. Baggage check in and Security check in was completed perfectly. After that I was entering to the flight. Some employees of Ahmedabad airport of Air India behaved bad with me. My bag was accidentally slept from my hand they scold me that it is overweight. It wasn’t. The person who do baggage check in he checked everything. Still the people who are outside they don’t have weight machine, their job is not to check weight and still interfering without any reason. They gave me threatening to take the bag. They touched and open my bag without asking. They took photo of my boarding pass. I don’t feel safe about my personal information . Very bad service and very disappointed. I will never travel by air india and never come at ahmedabad airport. Recommended to not travel from this airport.

by Jalandher

Not only is it the worst site to make a booking but keep declining the credit cards. When I called my credit card companies to ask what was going on, they said they never got a request for charges and they didn’t decline and don’t see any flag that would prompt declining. They said it must be Air India site glitch. Needless to say I can’t make reservations online. I guess I am forced to take another airline. They wasted one hour of my time and lose me as a customer for now and for ever. Bad management…no wonder they are perceived to be one of the worst worst airlines.

by Raj 21 Ui

This organization is trying to cash out this COVID situation. We know that Air India is in losses. But this is not the way to get into track by collecting extra money and limit the service and no. Of seats.

Why don’t the Indian Government just tie up with other airlines and help the ones who are in real need.

There are no clear instructions on how to book a flight.

This site is really old and the application is worst. Atleast, why don’t you guys update your site/ app.

Just comare your site and app with other airlines. If you want to be the best and get out of financial crisis attract customers with best service.

For instance, I really don’t know what is the difference when you select flexible dates and fixed dates. The results shown are same. Again the user has to go back and check if he is a Robo and finally see the same screen “All tickets are sold out”.